We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incred... Mehr ansehen
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Das sagen Bewerter
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Mehr ansehen
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The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the su... Mehr ansehen
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Easy, fast process. All staff I encountered in person or on phone were knowledgeable, polite and professional. The product I purchased works perfectly and looks good in my home. Highly recommend Arrow... Mehr ansehen
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Unternehmensdetails
- Anbieter von Mobilitätsausrüstung
- Anbieter von Hilfsmitteln für Menschen mit Behinderung
- Aufzugservice
Über Arrow Lift
Vom Unternehmen geschrieben
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Kontaktinformationen
Vereinigte Staaten
- 1-888-815-4387
- info@arrowlift.com
- arrowlift.com
4,7
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Hat 87 % seiner negativen Bewertungen beantwortet
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System operates at a great speed, but..
System operates at a good speed and it's easy to navigate, but the ride up and down is a bit bumpy as if the rail is not connected smoothly (especially as the chair approaches the top of the floor). We had a great tech install the unit and he explained everything in detail, so maybe I'm missing something, but it rides like there is some small obstruction or bump along the top portion of the rail unit. Still I'm happy with the purchase and the entire sales experience was terrific due to a great sales rep who was very detailed.
7. Juli 2025
Antwort von Arrow Lift
Hi Gary,
Thank you for taking the time to share your experience—we're really glad to hear that your interactions with both our salesperson and technician stood out in a positive way. It’s also great to know the system has been easy to use and operates at a good pace.
That said, we appreciate you noting the bumpiness near the top of the rail. A few small bumps are normal, but we’d be happy to take a closer look and make sure everything is operating as smoothly as it should. Please don’t hesitate to give us a call if you’d like us to check on it.
Thanks again for your kind words and for choosing Arrow Lift. We’re glad to hear you’re happy overall, and we’re always here if questions come up.
Warm regards,
The Arrow Lift Team
Best Alternative for Conquering Stairs
My Wife and I decided it was time for a stairlift down to our basement. We gave Arrow Lift a call and within one day a representative came out and explained everything in great detail. We were then set up for our install within a week. The install was done beautifully and we are now very happy to have easy access to our basement❤️
9. Juli 2025
Antwort von Arrow Lift
Thank you, Charles! We’re so glad to hear that the new stairlift is making it easier for you and your wife to access your basement. It’s great to know the process—from consultation to installation—was smooth and helpful. We appreciate you giving us a call and trusting our team to get everything set up just right.
If you ever have questions down the road, don’t hesitate to reach out.
Enjoy the new freedom and convenience!
Some good, some not so good
The salesman, Gary Nelson, had an easy manner to set us at ease about this big purchase. His comments made us feel that it was the right decision.
However, on the day of installation, the installer was late, with no notice. A call would have been nice so we wouldn't have been sitting here waiting for hours. The time was supposed to be 9:30. At 10:15 I called the company. They were to check in with dispatch and get back to me in 5 min. Nope. over 30 min. later there was a VM to say the installer was almost here, about the time he pulled in. Not cool. I asked if he got lost. His response "no, just some issues getting going this morning."
3. Juli 2025
Antwort von Arrow Lift
Hi David,
Thank you for taking the time to share your experience—and for your kind words about working with Gary. We’re really glad to hear that he helped make a big decision feel more comfortable.
We’re very sorry for the confusion and lack of communication around the installation time. From our notes, it looks like the arrival window was scheduled between 10 and 11, but it’s clear that this wasn’t what you were expecting. That kind of miscommunication is frustrating, and we understand how inconvenient it must have been to be left waiting and unsure.
We appreciate you sharing this—it helps us see where we fell short and gives us the chance to do better. We’re glad to hear the installation was completed and hope your new stair lift is working well so far. If anything comes up, don’t hesitate to give us a call.
Warmly,
The Arrow Lift Team
Terrific Ride
We worked with Charlie and found him to be considerate and helpful and his regular follow up much appreciated. The install went perfectly (not sure who to thank on that) and it rides like a dream. Thank you.
9. Juli 2025
Antwort von Arrow Lift
Thank you for taking the time to share your experience! We're so glad to hear that Charlie was considerate and helpful throughout the process—and that his follow-up was meaningful to you. We'll be sure to pass along your kind words to him. It’s also great to hear that installation went smoothly and the lift is riding comfortably. That’s exactly the outcome we hope for. Thanks again for choosing Arrow Lift!
Antwort von Arrow Lift
Thanks for your note! We’re glad to hear the installation went smoothly and that everything’s been working well so far. Please don’t hesitate to reach out if you ever have questions down the road—we’re always here to help.
– The Arrow Lift Team
The installer was oin time # hours to…
The installer was oin time # hours to install he had us try using lift giving my wife on using lift did some adjustment worked good we are happy wife has used about a week no prioblems.
2. Juli 2025
Antwort von Arrow Lift
Hi Vergil,
Thanks for taking the time to share your experience. We're so glad to hear the installation went smoothly and that the lift has been working well for your wife. It’s great that our installer was able to make those final adjustments and walk you both through using it—sounds like it’s already making a meaningful difference at home. If anything ever comes up, we’re just a phone call away.
Warmly,
– The Arrow Lift Team
Great service all around
It was very easy to schedule a time for someone to come and give an estimate. When that person came, he was very knowledgeable and took a lot of time explaining everything about the lift and what they would need to do to the home. The insulation went very smoothly and the worker took a lot of time with my parents explaining how to use the lift and what different functions there were and made sure they were comfortable with everything before he left.
2. Juli 2025
Antwort von Arrow Lift
Hi Joyce,
Thank you for sharing such a kind and detailed review. We're so glad the whole process—from the estimate to installation—felt easy and informative for your family. It’s especially great to hear that our team took the time to ensure your parents felt comfortable and confident using the lift. That kind of peace of mind is exactly what we hope to provide. Please don’t hesitate to reach out if any questions come up down the road.
Best,
– The Arrow Lift Team
Everything went verily well and the…
Everything went very well and the installer went over everything very well. Great job.
2. Juli 2025
Antwort von Arrow Lift
Hi Tim,
Thanks so much for the kind words! We’re glad to hear everything went smoothly and that the installer took the time to walk you through the equipment. It means a lot to know you're feeling confident and satisfied with the setup. If any questions come up down the road, don’t hesitate to reach out.
– The Arrow Lift Team
Professional installation
Professional installation; however, it took eight hours for a simple straight stairs. Product is functioning well (so far) with daily usage.
2. Juli 2025
Antwort von Arrow Lift
Thank you, Izak, for sharing your experience with us. We're glad to hear that the lift is working well for your daily needs so far—that’s always encouraging to hear.
We appreciate your patience with the longer installation time. Because your unit includes a retractable rail, which adds an extra layer of precision and setup needed compared to standard lifts, the installation took longer than a standard straight rail. That said, we understand it can feel like a long day, and we're grateful for your understanding. We do apologize if we did not communicate this in advance.
Please don’t hesitate to reach out if any questions come up—we’re always here to help.
Best regards,
The Arrow Lift Team
The salean was very kno
The salesman was very knowledgeable and answered all of our questions very nice person to deal with also the installation tech was very good at his job explananed all of the workings for the lift very well
2. Juli 2025
Antwort von Arrow Lift
Thank you, Dave! We're so glad to hear that both your salesperson and installer made the experience a smooth and informative one. It means a lot to know your questions were answered and that you felt well taken care of throughout the process. We hope the lift is bringing added comfort and ease to your home!
Warmly,
The Arrow Lift Team
Your man spent almost the entire day…
Your man spent almost the entire day getting our chair installed and it should have only taken a few hours but being the pro he was he managed to get a difficult job installed.
2. Juli 2025
Antwort von Arrow Lift
Thank you, Steve.
We really appreciate you taking the time to share this. Sometimes installations can come with a few unexpected challenges, so it’s great to hear that our technician stayed with it and made sure everything was taken care of properly. We’ll be sure to pass your kind words along to the team.
We’re glad to know your stair lift is up and running, and we hope it continues to serve you well!
Best regards,
The Arrow Lift Team
It was the simplest
It was the simplest, most reliable, got what I was told and agreed to and finally on time.
25. Juni 2025
Antwort von Arrow Lift
Thank you, Craig! We really appreciate you sharing this. It’s great to hear that everything came together just as expected and on schedule—that kind of straightforward, reliable experience is exactly what we aim to provide. Please don’t hesitate to reach out if we can be of help in the future.
Warmly,
The Arrow Lift Team
The people we dealt with.
The salesman, Charlie was excellent in helping us understand our options, Logan, the installer was quick and efficient. Also answered all our questions.
25. Juni 2025
Antwort von Arrow Lift
Thank you, Bob!
We're so glad to hear that Charlie helped you feel informed and confident in your options—that’s exactly what we hope for in every visit. It’s also great to know that Logan got everything installed quickly and took the time to walk through your questions.
We appreciate you sharing your experience with us!
Best,
The Arrow Lift Team
Antwort von Arrow Lift
Thank you, Joanne! We’re so glad to hear the lift has made such an impact! We’ll be sure to pass along your kind words to Joseph. It’s great to hear he made the experience such a positive one.
Warmly,
The Arrow Lift Team
Garage to house is easier
The stairlift that was installed in the garage to the house is great. It has been so much easier for my husband to be able to get into the house and to his car in the morning. The man that installed this one was very professional and patient with teaching me and answering my questions. I am very much looking forward to the second stairlift.
18. Juni 2025
Antwort von Arrow Lift
Thank you, Sharlene!
We’re so glad to hear the new stairlift has made things easier for your husband—we're always happy when we can help make a difference in daily routines. We also appreciate your feedback on the care and professionalism of our installer. It’s always our goal to make sure clients feel comfortable and confident before we leave.
We’re looking forward to getting your second lift installed soon and are grateful to be part of helping your home work better for you both!
Best,
The Arrow Lift Team
It wasn't great but it was good
It wasn't great but it was good. Problem was trying to receive responses from company customer service or sales people. Sometimes you need an answer now, not a couple of days from now.
18. Juni 2025
Antwort von Arrow Lift
Dear Preston,
Thank you for taking the time to share your feedback on how we could take our service from good to great. We have had some staffing challenges in your area in recent weeks, and unfortunately that has translated into some slower responses. We sincerely apologize for the delay you experienced, and please know that we have taken action with our team to help improve responsiveness.
Please don't hesitate to reach out if you need any support in the future!
Best regards,
The Arrow Lift Team
Quick turn from quote to install
Quick turn from quote to install. Chair has been a real blessing. Great service from everyone involved!
18. Juni 2025
Antwort von Arrow Lift
Thank you so much for taking the time to share this!
We're really glad to hear the quick turnaround and service experience went smoothly—and most of all, that the chair has already made such a difference for you. That’s exactly what we hope for.
Please don’t hesitate to reach out if there's ever anything you need down the road!
Best,
The Arrow Lift Team
Stairway glide for a joyful experience
We chose Arrow Lift because my husband has back issues. Blake was the installer and he’s was absolutely great. After the installation he had my husband do a test ride up and down. He’s very happy about this. The chair is comfortable and feels secure. Best decision ever.
11. Juni 2025
Antwort von Arrow Lift
Thank you, Charles! We’re so glad to hear that your husband is enjoying the stair lift and that the installation went smoothly. Blake will really appreciate the kind words—we’ll be sure to pass them along. It’s great to know the lift is bringing both comfort and peace of mind. Hearing that it’s made such a difference makes our day.
Wishing you both continued ease and confidence at home!
-The Arrow Lift Team
Flexible and convenient installation
Flexible and convenient installation.
Technician was early, very neat, and very patient about the operation of the system.
The chair is very comfortable and easy to operate with several built in safety features
11. Juni 2025
Antwort von Arrow Lift
Thanks, Robert!
We're really glad to hear that the installation went smoothly and that you found the process convenient and flexible. It’s great to know the technician made a good impression and that the chair has been both comfortable and easy to use. Hearing that the safety features give you added confidence means a lot to us.
Please don’t hesitate to reach out if you ever need anything!
Warmly,
The Arrow Lift Team
Painless installation
Painless installation. Isaiah was great. This stair lift makes s huge difference to my husband’s life. We are very pleased.
11. Juni 2025
Antwort von Arrow Lift
Thank you, Anita!
We’re so pleased to hear that the installation went smoothly and that Isaiah made a positive impression—he’ll appreciate the kind words. Knowing the lift has made such a meaningful difference for your husband really means a lot to us.
We’re grateful you chose Arrow Lift and are so glad to hear you're happy with the outcome.
Warmly,
The Arrow Lift Team
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