Be.EV Bewertungen 

Edit. I have complained to BEev . To be fair to them they replied quickly and my complaint has been escalated. Ive upped my score. Whilst the issue shouldnt have happened and the out of hours team were next to useless, Luke in Customer Services hasbeen really helpful and resolved my issues. Ill review my score when they get back
Iwas unable to remove the charger from the car. The helpdesk were unable to assist. They promised me a call back to help which never came. I was trapped at the pump until charge reached 100% which was much more charge than I needed

I used the Hexham site at B&M/Pets at Home/Magestic Wines and found the point really easy to use through the Electroverse app. Plenty of space, really fast and great value for the speeds. Never tried the direct app however. Highly recommend.

I really like Be.EV's customer focus. It's easy to use, bays are wide and the chargers work.

After seeing the launch of a few of their sites on social media... I thought I would try their new sites out.
Visited their site in Newton Heath.. which was an old petrol station.
It was by far the best charging station I've visited!
Only cost 25p/kw to charge and got a Nero too.
Had a query about a receipt and the phone was answered straight away and the lady sent it through to me within minutes
I'll definitely be on the look out for other sites around Manchester

Connected to charging point. Asked to present bank card. Error indicated. Charging cable would not release from machine. Called Beev. Told to expect call or email but still no contact 22 hours later. Lady at Beev told us to call our roadside recovery. (It's your machine, not our car) Still waiting for contact from BEEV to tell us when our cable will be released from your faulty machine. Are you going to pay for a new charging cable so we can use our car?
We were just contacted by customer manager Tim who is going to listen to our calls and make some changes to the advice responses that are given. He explained what should have been communicated to us and that we will receive our cable back or a new one. He also gave us two free charges as good will. Excellent communication and customer service.
After more updates and communication from the company I feel confident that BE EV 's mission and vision as a company is based in customer service and satisfaction. We will be looking out for their charging stations in the future. Trust has been restored.

Have been waiting for a couple of weeks for an update on St. James Retail Park in Knaresborough and the BE EV installation.
Tried again today and they could not give an update on when they would be available.
What does it take to give a timeline for new site installations.
Come on BE.EV pull your figure out.
Regards
Paul

Tried their new oasis hub in manchester this weekend and really impressed. lots of room and easy chargers at a reasonable price. I’ll be looking out for more of these again.

I'm new to EV charging so was a bit nervous when I turned up to Be.EVs charging site at Decathlon in Stockport. Luckily somebody from the Be.EV team was there at the time and she guided me through every step of the way. I now feel confident enough to do it myself the next time and will definitely return to Be.EV!

I used their new oasis site in Failsworth Manchester yesterday. Great quick chargers that are easy to use and there was even a chap from the owners/company there just checking everything was ok and chatting to customers! Great personal service

Charging was really straightforward, with plenty of locations around to choose from. The prices felt fair, and it was great to see cheaper rates during off-peak times. I found the app simple to use, and the chargers worked without any hassle. I’d definitely recommend this network to others.

Tried to charge my car at the Trafford center Manchester unsuccessfully, however I was charged £25 for the privilege. On the app there is no way to query any charges. Instead u have to go to their website to chase it up. At this point I don’t see how I will ever get my money back. Will be deleting and cutting my loses.

The worst EV company I’ve ever used, they took a £25 fee off me for authorisation which is fine however the machine didn’t work, when I rang support I explained I had 2 babies in the car and can’t keep paying £25 to charge the vehicle the operator said not my problem and I had to pay again.

Sent debt collectors in for a charge 2 years ago. No indication that I haven't paid. Disgraceful company

Similar to previous reviewer: bill received for a charge I did not make at a charge point I have never visited, miles away from my address at a time I was on duty. Explained at time and no reply. TWO years later, debt recovery service email
for same bill. BE.EV asking me to contact CRS, CRS asking me to contact BE.EV - both offering stock replies to my question, asking for evidence that I was at the charging point in question. 8 emails, 3 phone calls and I am no further on. Ludicrous!!
Why we can’t charge for our time in these situations baffles me.

Charged me £99, got a "something went wrong" message and prompted to restart. Did so and got charged £99 again. Customer service no help whatsoever. Avoid like the plague.

Update 17.03, still not got the money back. Couldn't recommend avoiding this company enough.

I had an absolutely horrendous experience with Be.EV, and I feel compelled to warn others. I used their charging service 2 YEARS AGO, which was clearly marked as FREE in their app and invoice. Suddenly, out of nowhere, I received a debt collection email from CRS demanding payment for this so-called "overdue" charge.

Naturally, I contacted Be.EV directly to understand why I was being charged for something that was listed as free. Instead of providing any clear explanation, they completely dodged my questions and kept telling me to contact CRS. How does that make any sense? They are the service provider, yet they refuse to explain their own charges!

Even now, the charging history in their own app still says Free Charging, Free Connection Fee, and Free Parking — yet they claim I owe money. The invoice for this charge also clearly shows £0.00, so how did they suddenly decide I owe them anything?

Not only did they fail to notify me of any outstanding balance for 2 WHOLE YEARS, but now they are letting a third-party debt collection agency chase me without even justifying why I owe anything! This is beyond unprofessional—this is shady and unacceptable business practice.

Be.EV has shown a complete lack of accountability, refused to take responsibility, and is making customers chase a debt collector instead of answering basic questions.

=== Avoid this company at all costs! ===

This seems to be a common issue but after trying several cards their charge point accepted a valid card, charged my car, but didn't take payment. No contact from them until a year later I get a message from a debt company chasing payment. Companies like this are the reason some people are sceptical about moving to EVs

18 months after using them I received an email from a debt chasing agency - no communication in the intervening 18 months that their app had failed to take payment - do not use - incompetent

Very well positioned charging station with 16 all fast chargers a few miles from to the airport and just off the motorway so very convenient for us on our way back to Yorkshire from our holidays abroad.
Finally a Ev charging point that delivers.
Wish there were more of the same.
Bring more of these in Yorkshire.

Trafford center charging. Separate review for them. Be.EV tried to charge at the no better than home chargers (3 or7 Kwh) for 55p per kwh (extortion) tried 3 cards not one would go through for payment (not an issue my end)
Just as well I did not need a charge. Shameful cost and service.