I ordered two harnesses after seeing their advertisement on social media. It’s now been over one month and my concerns are always returned with AI generated responses. They continually provide the sam... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
What an amazing team! And the Harness, wow just stunning on my chocolate lab. Helps with the pulling, my walks with her are alot smoother. Emily, wow! Excellent service, continuous updates on my order... Mehr ansehen
Great harness for my super excitable lab pup! Bought a second one in another colour. Amazing customer support answered all my questions and checked in after I had it for a bit. Highly recommend!
Such a great experience. They stayed in contact during the whole purchased to the delivery. The harness was perfect. It was everything we hoped it would be. Its nice to deal with a company that believ... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At PawlyLab Co., we believe that something as simple as a walk shouldn’t feel stressful — for you or your dog. The brand started from a real problem: dogs pulling, choking, and turning everyday walks into something frustrating instead of enjoyable. Like many dog owners, we experienced it firsthand — and quickly realized that most products on the market weren’t actually solving the issue. So we decided to build something better. Our No-Pull Harness is designed to reduce pulling gently, without putting pressure on your dog’s neck or causing discomfort. It’s built with comfort, durability, and real-world use in mind — not just looks. But PawlyLab is more than just a product. We’re a small team of dog owners focused on making everyday life with your dog easier, calmer, and more connected. We listen closely to our customers, constantly improve based on feedback, and genuinely care about the experience you have — from the first click to the first walk. If there’s ever an issue, question, or concern, we’re here to help. Because at the end of the day, it’s all about helping you enjoy your time with your dog again.
Kontaktinformationen
Vereinigte Staaten
- info@betterdoglife.com
- betterdoglife.com
4,0
Gut
125 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 31 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Not what I expected
Not what I expected. I ordered a no pull harness and the one I got only has a ring connection on the top. I was expecting fittings on the front, under the dogs chin, or at the side. Instead I got an additional Velcro strip with a connecting ring on it, which can be attached on the side. However I am not confident using this as it could pull off my very strong reactive dog when he makes a sudden run for it. So I don't think the product is as described.
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von PawlyLab Co.
Hi Kay, we appreciate your feedback and would love to clarify the design for you. All our harnesses feature one detachable D-ring, which is designed that way specifically so you can properly align and adjust it to your dog's unique fit.
For the "no-pull" effect to work correctly, the D-ring should be secured with the Velcro under the chin area rather than on the side. Please feel free to reach out to our customer support team so we can send over a video showing exactly how to install and secure the D-ring to ensure it stays put, even for a strong pup!
This company advertised a "free no pull…
This company advertised a "free no pull harness" as long as you paid $4.99 shipping. I ordered the size needed agreed to pay $4.99 but once I hit the pay button to order the shipping price became $24.94! Apparently the $4.99 price was special handling charge which did not include regular shipping charge. I attempted to cancel and was unable. Returns don't include shipping or special handling charges plus I'd pay for return.
When product finally arrived it was not a "no pull harness"....harness only had 1 D-ring not two as advertised.
This place is an absolute scam.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von PawlyLab Co.
Hi Elissha, we appreciate your feedback and would like to clarify the charges and the product details for you.
Please be advised that the $4.99 charge is for optional shipping protection, while the harness itself is indeed $0 as advertised; however, as a business, we do require a separate shipping fee to cover the costs of delivering the item to your address.
Regarding the harness design, our model features one D-ring, and it appears there may have been a misunderstanding involving the O-ring on the unit.
Upon reviewing the photos you sent to our team, we recognized the issue with your specific item and have already offered a replacement D-ring to make this right.
We are committed to professional and humane service and want to ensure you are satisfied with your experience.
Agree with the other review
Agree with the other review, within 5 minutes of mistakenly ordering a harness, was meant to order from Pawsey, I requested a cancellation of my order, no response after sending 15 emails, however I received marketing emails and emails about the details of my order. Not reputable business, beware.
One month later I'm still trying to resolve this issue, the responses from the customer service are automated or AI generated as they don't relate to my issue. Most of my emails remain unanswered, very frustrated.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von PawlyLab Co.
Hi Margaret, we sincerely understand your frustration and appreciate you bringing this to our attention.
Please be advised that we are a small team currently managing a high volume of emails, and while we work hard to prioritize cancellation requests, the 15 emails sent in a short window unfortunately caused our system to flag the messages as spam, which delayed our ability to see your request.
We have systems in place to catch these requests before shipment, but in the event one is missed due to these filtering issues, we are more than glad to offer a return for a full refund once the item arrives.
We apologize for the automated marketing emails you received in the meantime and are committed to improving our communication to ensure a more seamless experience for our customers.
Customer service is lacking
I order a free harness, mystery box and my pets name fr the harness. After I got them to taker off the premium products they make you go through when ordering. I never heard back with regard to my original order. I pretty much lost count of the emails sent to them regarding where my order is, i did get one response and they blames it on the “overwhelming” demand for the product. According the to tracking number there has been no movement on my order. I will be a month soon that i placed this order and once it hits that make i will attempt to cancel the order. Very disappointing. Will never order or recommend this company again.
PawlyLab Co.
ORDER #21680
You have received a refund
Total amount refunded: $54.90 USD. It may take up to 10 days for this refund to appear in your account.
Order summary
No-Pull Harness [Free Today] × 1
Red / S (15-25 lb)
Free
FREE Mystery Dog Box × 1
Free
Custom Name Patch × 1
$8.95
Upgrade To The Premium Harness (Less Rubbing) × 0
Removed 1 of 1
$0.00
Premium Bungee Leash × 0
Removed 1 of 1
$0.00
Subtotal
$8.95
Shipping
$15.95
Taxes
$0.00
Total
$24.90 USD
Visa (ending in 3220)
$24.90
Visa (ending in 3220)
$29.95
Visa (ending in 3220)
$24.95
Refund
Visa
-$24.90
Refund
Visa
-$29.95
Refund
Visa
-$0.05
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von PawlyLab Co.
Hi Barbara, we sincerely understand your frustrations and apologize for the lack of clear communication regarding your order. After checking your details, we can confirm that your request to remove the premium items was processed and refunded on March 14.
This left only the custom name patch and shipping fee active on your account; however, our investigation into the lack of movement shows that this remaining package was unfortunately lost in transit.
We certainly do not want to inconvenience you further by making you wait for a reshipment, so we have cancelled the order and issued a full refund for the remaining balance.
We truly regret that we fell short of the professional experience we aim to provide, and we are working hard to ensure our response times and logistics better reflect our commitment to our customers.
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