BigChange Bewertungen 102

I am filled with regrets after signing up for this system. There are HUGE flaws with the functionality.

We were promised the world (as were many on the reviews here) and the product has fallen FAR short. The financial side is abysmal, and the fact we are charged extra to sync to our financial package is laughable.

This system may bear small advantages if you are a working domestic tradesman with a small team, but the back of house set-up is very time consuming. We have had 2 IT literate team members on the set-up for 5 months now, and it is still not fully operational. So I struggle to see how this would be managed by smaller teams.

If you want accurate costing information, and to use this as an all-encompassing system, look elsewhere.

A great system, been with them for almost 6 months and its really simple to use and interact with. Great customer support being based in the UK.

Great company, we have been with them for years and the service is fantastic.

BigChange customer success team is fantastic, they have supported us heavily, and the free customer events they hold are very useful.

STAY WELL AWAY IF YOU WANT A COMPANY YOU CAN PARTNER WITH AND BUILD YOUR BUSINESS WITH UNLESS YOU HAVE MORE MONEY THAN SENSE.

Would give zero if I could. Sales team are great, friendly and knowledgeable, everything else since then has been horrendous. Money grabbing company with no desire or care for their customer. Signing you up to a contract is their only objective. I originally came across Big Change about 12 months ago when their Trust Pilot rating was the higher end of 4, around 4.6/4.8 from memory. We parked the idea until we were in a position to proceed with such a costly investment. Fast forward to March this year, we engage in an end of the tax year demo with one of their sales operatives, who demonstrated the software to its full potential. At the time, I guess it's fair to say, we were wowed!! Due to it being the end of the tax year, we were offered a considerable discount in order to sign up, which we had to act on quickly to take advantage of. Within 24 hours of signing up, I was alerted to their serious and rapid decline, as a result of customer reviews, by a close friend of mine within the same industry. Big Change's scored had dropped in the space of around 6 months to 1.8 / 5, with many of the negative reviews addressing many of the concerns I initially had. Many of the recent negative reviews address Big Change and how they are very rigid, they do not allow to scale, the pricing is very unclear as you add additional staff and try to grow, or should you fall on harder times and need to reign things in, there is no flexibility.

This is meant to be an exciting and very important time in my business, moving from MaintainX (a basic scheduling software) to a powerhouse of a job management system, which is what we thought we had found in Big Change. We are only a small family business, with really ambitious plans to grow this year, which is now being damaged by Big Change and their lack of humanity, flexibility and understanding. They are very much of the view that we sighed the contract and that's that. They are willing to collect in excess of £400 from me per month, for the next 3 years, totalling around 15k, for doing absolutely nothing, as I have no plans to move forward or use their software, as I cannot work with a company I do not trust and furthermore a company who has no respect for the wellbeing of their clients.

Concerns and questions have fallen on deaf ears, the Head of Commercial - Diane Fenney has been absolutely useless and pure rude, taking weeks to respond and now ignoring me completely. The sales team made a half arsed attempt to salvage things with me and build some sort of relationship, but the damage was done, from day one, very quickly and too severe to recover.

Not to mention the onboarding process. I didn't hear anything for two weeks after sign up, all of which I was being charged for in the background, taking me 2 weeks into the first monthly payment. Yes, they agreed to delay the first invoice, but that should be standard procedure. You shouldn't be expected to pay until you have access to a working product. How they can expect you to pay when you're not in receipt of goods or able to utilise the software you're expected to pay for, is beyond me.

Not once were we made aware of how long the onboarding and implementation process could take, until I spoke with a member of the after sales team who mentioned 2-3 months.

2-3 MONTHS!!! What am I meant to do in the meantime? Having already cancelled our agreement with MaintainX, we were purely relying on Big Change to deliver. 2-3 months in, I would have paid around £1200 and got nothing in return. It's legalised theft. Thankfully, MaintainX are far more understanding and allowed me to extend my contract for an additional month at no extra cost whilst we figure out a system to move our current bookings and schedules across elsewhere, effectively saving my business.

The Big Change demo shows a fully fledged, all signing all dancing software. The reality is, you sign up, get given a log in to 'Big Change University' which is basically 'there you go, crack on'. You log in to teach yourself, or try to. I went to practice using the software off the back of watching some of the training videos, but the software didn't respond. The Drag and Drop function to add a job to the planner just wasn't working. I'm very hands on and familiar with software systems but it was clear to see, very early on, that this just wasn't going to work. It is outdated, overpriced but the customer relations is the biggest disappointment. You cannot run a business and treat customers or new, prospective clients like this.

Big Change, more like Big Con.

I even offered to make a lump sum payment for the first year, upfront, just so I can walk away from this contract, totalling £4896, to which I am yet to hear back, 2 weeks and counting.

Disgusting.

Our experience with BigChange has been one of the worst supplier experiences we have ever had.

In my opinion, we were badly misled about the process, the onboarding timeline and what would actually happen after signing. What was presented during the sales stage did not match the reality once the paperwork was signed and the Direct Debit was in place.

The whole thing has felt completely wrong.

BigChange moved quickly when it came to getting the order form signed, the quote completed and the payment setup arranged. But when it came to onboarding, delivery, communication, refunding money, closing the account and resolving serious issues, the process became a complete mess.

We were initially led to believe onboarding would happen far sooner. After signing, we were then told there was a backlog and that onboarding would not properly start until January. That was already unacceptable. Then, even after that, the position moved again and we were told we would not be fully onboarded until April.

Despite this, BigChange still expected full payment during that period.

So, in reality, we were being asked to pay in full for a system we had not been properly onboarded onto and could not properly use in the way we were sold. That is not acceptable.

We raised the issues repeatedly. We chased. We asked for answers. We requested refunds. We made it clear we had lost confidence and did not want to continue. We asked for the account to be closed and for disputed invoices to be withdrawn.

Instead of resolving the issue properly, BigChange continued sending invoices, statements, overdue balance letters, suspension notices and payment demands.

The lack of accountability has been shocking. We were passed between sales, onboarding, accounts, finance and management. Various people apologised and said the matter was being chased or investigated, but nobody actually fixed it. One BigChange representative even said they were not sure what the finance team were doing.

From our experience, BigChange appeared very focused on selling and collecting payment, but completely disorganised when asked to deliver, communicate properly, refund money or stop disputed billing.

This has dragged on for months and has caused unnecessary stress, wasted time and disruption to our business.

I would strongly advise any business to think very carefully before signing with BigChange. In our case, the experience felt like a hard-sell followed by missed timelines, delayed onboarding, full payment demands before proper delivery, poor communication and relentless disputed billing.

I would not recommend them under any circumstances.

I can’t recommend BigChange enough. Handy Security has been on the JobWatch platform since 2019, and the impact on our company in Cyprus has been massive. We’re getting more jobs done per person every single day while keeping our overheads lower.
The scheduling tools are brilliant, but for me, the CRM and the notes logs are the real game-changers. We organize everything through those notes—service agreements, customer history, and even our internal employee info. It’s the backbone of our processes now.
The people at BigChange are just as good as the software. The Road Crew is so responsive and friendly; they actually care about your success. If you want to get organized, this is the way to do it!"

Daniel has helped tremendously. Made everything clear and will be an invaluable partnership!

I cannot thank Dan and the team at big Change enough. So helpful from day 1

We (AGS One) have been using Big Change for almost 10 years. In fact we still call it 'Job Watch' which was the product name back then! We have always found the team to be supportive and engaging. The system transformed our business and helped us achieve year on year growth for the past several years that would not have been possible had we done things they way we did in the past. The one bit of advice I always give prospective or existing customers is that you need someone in the business who can 'own' the system. It's has so many possibilities, than some people fail to use it to it's full potential. We've got a 'systems guy' who knows how to code and worked operationally for us, so he became our 'guru'. He has now started implementing AI tools to complement Big Change and we are absolutely flying! I'd be happy to demo how we use the system to any prospective customers!

I worked very closely with the Big Change Onboarding teams and found them nothing but helpful. It's a big undertaking and they made the effort to understand business needs and provide support and solutions. I worked with two excellent Customer Success Managers providing updates and solutions on any issues that arose. This has made a significant difference to the management of vehicles and contracts with customers. They deserve their award winning status.

We had extremely high hopes for BigChange, but our experience has been deeply disappointing from start to finish.

The sales process was far more pressurised than we expected from a professional software provider. Calls regularly ran late into the evening and there was a strong sense of urgency to get us to sign the agreement. On one occasion we remained on a sales call until very late while being pushed to move forward with the contract. The overall tone felt less like a consultative sales process and more like a high-pressure attempt to secure a deal.

Unfortunately, once onboarding began and we started actually using the system, it quickly became clear that the platform did not align with the operational workflow that had been discussed during the sales process.

Our business operates technicians nationally, with constantly changing start and finish locations. During sales discussions we were assured that BigChange would support this type of operation through flexible scheduling and route optimisation. In reality, the system appears heavily designed around technicians starting and finishing at a fixed base location. While BigChange claim this can be configured, the practical reality is that it requires significant manual intervention and undermines the efficiency the software is supposed to deliver.

Another major issue is the reliance on geofencing or What3Words to properly identify jobs at the same site. In our industry we frequently complete multiple jobs within the same cemetery or site address. Not every job record will have a geofence or precise coordinate attached, something we clearly explained during the sales process. Despite this, the system still struggles to clearly surface jobs at the same location unless those additional layers are configured, meaning our preferred workflow simply does not function properly.

The route optimiser itself was also a major disappointment. What was demonstrated during the sales process appeared quick and intuitive. In reality it involves far more steps than expected and feels slow and cumbersome compared with other systems we have used. For teams planning routes daily, this creates unnecessary friction rather than saving time.

The onboarding process also caused significant issues. We had been very clear about our timeframe because we needed to give notice to our existing software provider. However, delays during onboarding meant that by the time we were able to properly access and configure the platform we had only around three weeks to realistically test and implement it within our operations. That is simply not enough time to properly deploy a system of this scale.

There are also several usability decisions that make day-to-day operations unnecessarily difficult. For example, the “cancel” button deletes jobs entirely rather than simply removing them from the schedule, which is counterintuitive and introduces risk when managing large volumes of work.

Perhaps most disappointing was the response when we raised our concerns. When we informed our account manager, Ryan, that we intended to cancel due to these operational issues, the immediate response was that we would be expected to pay the full contract value. There was little attempt to understand the problems we had encountered or to discuss them constructively. The conversation felt focused solely on enforcing the contract rather than addressing the legitimate concerns we had raised.

Overall, the platform feels heavily designed for a very specific type of field service business and far less flexible than it is presented during the sales process. For companies operating nationally or requiring dynamic scheduling workflows, it may prove extremely difficult to adapt the system to your real operational needs.

Based on our experience, any business considering BigChange should insist on a genuine hands-on trial and test their real scheduling workflow thoroughly before committing to a contract.

Having been involved with Big Change previously in another business, we decided to take a look at their platform for our small business. Sadly, that has proven to be a big mistake.
The sales team are great in telling you what you want to hear. Yes sir it can do that....
We signed up, mistake no 1.
During the onboarding process it became evident quickly that the system cannot do what we need including dealing with basic things like estimates in the way that we want. All we kept getting told was that there was a work around.
This system should not require a work around....
We advised that we were not happy and wanted to cancel the agreement, only to be told that was not possible. Our complaint was escalated and then we were forced to follow up multiple times to get any response. This was weeks later. The response was that they would come back to us. That never happened, even after making contact with a person higher in the business who I had previously dealt with.
We are still waiting for some kind of response and making payments monthly for a system which is unusable for our business and has been mis sold to us.
My suggestion to anyone considering this system is make sure that you have a trial period built into your agreement. And it has a get out clause.
There is NO option to get out of the contract if it doesn't work for you.
It clearly works for some businesses, but not those who have specific requirements.
Be wary of dealing with this company unless you want to be stuck with a big monthly payment for the minimum term of the contract.

Without a doubt the absolute worst, most confusing, least flexible service management software out there. Not a single person in the office who has used this software has a good thing to say about it.

Unfortunately the contract for bigchange predates my being here, but had I have been here at the time I never would have signed any contract with them. I certainly would NEVER recommend any other company subject themselves to bigchange.

It is abundantly clear that bigchange have no guiding design philosophy, there is zero consistency in using the software. It feels like a program from the early 2000's with random features half-baked and tacked on. I cannot express how clunky it is in general use, everything is arcane or multiple layers deep or buried and split between multiple menus.

The entire experience has been woefully inadequate in all aspects of the areas they happily sold us as fully featured, that's sales, invoicing, field management, scheduling, and inventory management.

It is shocking just how disjointed daily processes are in bigchange, nothing communicates or reports with consistency, everything is manual or difficult, from editing worksheets, to amending built in templates, looking up reporting, managing crew, alerting and communications, exporting or filtering data, changing basic settings, even the CRM itself is borderline useless AND confusing for the office staff to use. The limitations are bizarre, undocumented, and seemingly endless.

I will also add that I have my doubts about the data integrity of imports / exports / system data, which is a farcical statement to make considering businesses are supposed to be operating within this all-in-one software solution, billed as "One trusted source of operational truth".

Contract flexibility is non-existent, unless you need to add something, which of course can be actioned immediately.. once you've followed the obtuse and outdated forms they send you.

Reporting is comically overcomplicated and confusing, as well as frustrating, need more than 91 days for a report? or perhaps to select multiple fields to filter on?.. the list of limitations is again, endless. Why are some reports over formatted, under-informing, misaligned, graphic filled .xlsx files instead of a .csv? who knows..

We await the end of the lengthy and expensive contact with impatience and disappointment. Please, save yourself a headache and look elsewhere.

I first engaged with BigChange in January 2025. By no fault of Big Change themselves, we weren't able to complete the onboarding process and use the software for the 13 months we were subscribed (costing thousands). We are a small company, and didn't have the time or resources to complete training and integrate it within our workflow.

My poor review isn't relating to the product, but rather, their ethics. The first major dissapointment relates to their cooersive selling techniques used to sell it to us. My second dissapointment relates to their immoral technique of charging one month more, despite giving realistically, plenty of notice for us to cancel. It made the cancelling process very stressful and expensive, and does a great deal of harm for a small business, for which they don't care about at all.

I think the platform looks great, but just be very wary before you register, and make your own judgement call on whether you have time to set it up, rather than rely on the sales team to convince you otherwise. I will not be recommending their company to others in the service industry.

It took days of chasing for us to receive a confirmation email for when final payment was received and that our account was closed. I felt very relieved when we finally received it as our business can move on from this mistake.

Avoid if you need flexibility. Big Change is quick to upsell additional services, but very difficult to work with when trying to reduce costs or remove services. Requests to scale back are met with delays and lack of decision-making.They add costs easily but do not allow them to be reduced.

Short-term profits are made from transactions, long-term value is built through relationships. Maybe there's a lesson for BigChange in that?

BIg disappointment , only helpful when spending lots with them .
Was expecting better support from them.
We tried many times to downgrade packages and reduced some subscriptions,but seem to go round in circles. Will be cancelling my package altogether

Unclear pricing changes and awkward cost increases make this service frustrating to use. Feedback is brushed off with claims that improvements would take too long or can’t be done at all. Feels like users are being discouraged rather than supported.

Absolute waste of time not interested in a company whatsoever just want to take your money and leave you out on a limb

Big Change’s “hidden” T&Cs are a joke. The contract and extra charges were not properly explained during the sale, and I only discovered them after the fact. It feels like you’re pushed to sign and then stuck with fees you weren’t clearly informed about. Proceed with caution.