BigChange Bewertungen 102

I’m really disappointed in the lack of flexibility and customer service from Big Change.

I’ve recently taken over the Procurement team and the buyers before me were upsold loads of additional packages that are all surplus to requirements.

After trying to realign the package with our true requirements, they refuse to support. There is more focus on upselling further packages and locking them in, than supporting their customers and being their trusted partner.

I would be cautious and explore another system.

Avoid this company.

BigChange talks a good game about partnership and growing together, but that only applies when everything is going well and they’re taking more money from you. The moment your business hits difficulty, that attitude disappears.

Instead of support or flexibility, you’re met with rigid terms and conditions and complete stonewalling. Features that many competitors include as standard are locked behind endless paywalls, and subscriptions are steadily increased with added charges for basic functionality. Every conversation feels transactional rather than supportive.

When you ask for short term help or understanding, there’s none. They show no interest in working with you through a tough period, only in enforcing contracts and extracting fees. It becomes very clear why they push long contract lengths. Once you’re tied in, they have no incentive to help you succeed.

If you’re looking for a genuine long term software partner that will support your business through good times and bad, I’d strongly suggest looking elsewhere.

When life is good, BigChange are on hand to support you and grow with you (take more money from you). However, don’t count on their support when your chips are down. Gone is the company that believes in partnerships and growing together, all of a sudden the terms and conditions come out and you are stonewalled at every turn. Every part of the software is hidden behind a paywall, and they are happy to keep bumping up your subscription and charging you more for ‘add-ons’ that other companies offer for free. Ask for a bit of short term support and they aren’t interested. They’d sooner see you fail so long as they can get their pennies. All of a sudden the 5 year contract lengths make sense, sooner or later they’ll bleed you dry.

Be aware! The company is highly effective at upselling additional services but poorly equipped to support clients who need to scale back or control costs.

Any request to reduce scope is typically met with resistance or redirected toward signing a new long-term contract. Communication slows, decisions stall, and it often appears that no one has authority to approve reductions without a new multi-year commitment.

This model favors increasing spend and makes it unnecessarily difficult to decrease it. Clients who value flexibility should be aware of this dynamic.

AVOID AT ALL COST. This company take your money and then are unwilling to help.

Not a good experience terrible to work with wouldn't recommend

Terrible company to work with! Treat people in contracts awfully, happy to add users ans bill straight away but not happy to reduce users when businesses gets tough! Avoid at all cost and go with someone with better customer service

Avoid at all costs.
Big Change will not work with you when you try to reduce costs or scale back. They only want to add services, never remove them, and try to tie you into long, expensive contracts.

Big Change is incredibly inflexible when it comes to reducing costs or scaling back services. Their approach seems to be add only. They are happy to upsell, but removing services is another story entirely.

Sales are quick and responsive when there is something new to sell you. The moment you ask to reduce or remove anything, decision making grinds to a halt and no one appears to have the authority to help. The only solution offered is to lock yourself into yet another long, expensive three year contract, even when your business is actively trying to cut back.

If you value flexibility or need the option to scale down, this is not the provider for you. They are more than willing to add costs, but taking them away is not happening.

Very dissatisfied. Bad company to work with. Contractual obligations are not customer focused! Just about the money.

Terrible company rip you off, avoid at all costs, change contracts with no notice and just take your money

Proceed with caution.

In my experience, the company is not well set up for clients who need to scale down or manage costs. They are very enthusiastic about adding services, but far less cooperative when you try to remove them. The default response to any reduction request tends to be a push for a new long-term contract, rather than a genuine attempt to adjust the existing arrangement.

Sales are responsive and quick when it comes to upselling, but once you ask to take anything out of scope, things slow down and it becomes difficult to get a clear decision. It often feels like no one has the authority to approve a reduction unless it involves signing up for another multi-year commitment.

If your priority is flexibility or cost control, this isn’t likely to be the right fit. They make it easy to increase spend, but very hard to decrease it.

Big change, more like Big disappointment. Happy to take your money and tie you in to long contract terms, but when you're struggling due to a down turn in work they aren't interested in the slightest with working with you. Their response times are shocking, they can't make decisions and are unwilling to help.

Avoid at all costs. Much better systems out there for much less cost

Avoid at all costs.
Big Change will not work with you when you try to reduce costs or scale back. They only want to add services, never remove them, and try to tie you into long, expensive contracts.

Sales are quick to upsell, but when you ask to remove anything, suddenly no one can make decisions. The only solution they offer is to sign up for another three-year contract, even when you’re trying to cut back.

If you need flexibility or are scaling down, avoid. They add costs but won’t take them away.

BigChange has been a huge disappointment. The software is poorly designed and over-complicated. Simple tasks like sending an invoice require coming out of a job and going back in just to trigger a “blue tick”. This wastes time and is not how a professional system should work.

Support is very poor. Issues are closed without being fixed and labelled as “expected behaviour” instead of being resolved. There is no real help when problems are raised.

We were mis-sold the product. We were told it could handle large files such as site drawings, but the file size limits and data allowance on the PDA are terrible. You quickly run out of data and cannot properly download or view attachments. This makes it not fit for construction or drainage businesses.

For the cost, the system is not worth it. I would not recommend BigChange.

We had a contract with Big Change France from 2020 to March 2025, everything went well. And suddenly after their activity was bought by Big Change England recently, our prices fees are multipled by 4 without any notice! We are really angry.

Big Change take your money and run dont care about the after service all they want is more money things to be added or changed which we were promised never happen been robbed Hate them and cant wait to be out of it
Avoid at all costs

A collegue and I attended a workshop at BC HQ, it was informative and gave us some great ideas to take back and implement. The time we spent with our Customer Success Manager was invaluable.

I wish I had attended one of these workshops before today.

Very informative with a friendly and skilled team in a very relaxed and pretty cool setting.

The small break out sessions were completely focussed on me and my company and I learned a lot about new features and old features.

It certainly added value to and we will be able to drive more efficient with the JobWatch system.

As ever these workshops are hugely informative and helpful. Big Change experts are on hand to support and provide a wealth of knowledge and experience. BC is constantly evolving and is certainly a game changer.