Unclear pricing changes and awkward cost increases make this service frustrating to use. Feedback is brushed off with claims that improvements would take too long or can’t be done at all. Feels like u... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I can’t recommend BigChange enough. Handy Security has been on the JobWatch platform since 2019, and the impact on our company in Cyprus has been massive. We’re getting more jobs done per person eve... Mehr ansehen
Avoid if you need flexibility. Big Change is quick to upsell additional services, but very difficult to work with when trying to reduce costs or remove services. Requests to scale back are met with de... Mehr ansehen
I worked very closely with the Big Change Onboarding teams and found them nothing but helpful. It's a big undertaking and they made the effort to understand business needs and provide support and solu... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Headquartered in Leeds, United Kingdom, BigChange is part of the global Simpro Group, which includes AroFlo, ClockShark, and Simpro—making it one of the largest field service software networks in the world. BigChange serves over 2,400 customers who have collectively tracked over 4.4 billion miles, completed 78 million jobs, and processed over £3.3 billion in invoices. By helping customers go paperless, BigChange has saved over 21,000 trees. Recognised for its innovation and impact, BigChange was awarded the Queen’s Award for Enterprise Innovation, and featured multiple times on the prestigious Sunday Times Tech Track 100. With a proven track record of driving growth and efficiency, BigChange continues transforming how businesses operate in today’s fast-paced world.
Kontaktinformationen
3175 Century Way Thorpe Park, LS15 8ZB, Leeds, Vereinigtes Königreich
- 01134571000
- info@bigchange.com
- bigchange.com
2,5
Mangelhaft
102 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Awful expereience
Not provided what was promised at sale point, been left with a system that is not operating correctly and awful aftersales provision, very pretentious attitude from management. Don't buy from big change, they have created more problems than solutions
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Martin,
We’re truly sorry to hear about your recent experience and want to assure you that we genuinely care about all our customers.
We’ve been trying to arrange a convenient time for you to visit our office over the past few weeks, but unfortunately, we haven’t received a response despite our multiple attempts to reach out.
We would greatly appreciate the opportunity to address any concerns you may have and arrange a one-on-one session with our BigChange experts. Your satisfaction is important to us, and we’re eager to assist you.
Looking forward to hearing from you soon.
Best regards,
Louise
Customer Success Workshop
I attended the Customer Success Workshop that took place at BigChange’s Leeds HQ, 5-6 Nov 2024.
Being a relatively new BigChange client, I learned lots about the services that the organisation currently offers, plus those that it has in development and I was glad to meet and spend circa 4 hours discussing Aqualogic (WC) Ltd’s BigChange account with our Customer Success Manager, Leila Nelson. Leila and every other BigChange staff member that I met, were very hospitable in their approach; equally as keen to listen to clients’ perspectives as they were to impart their expert knowledge.
Thank you to BigChange for a very informative Customer Success Workshop, which took place in a great learning environment!
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi James,
Thank you for your wonderful 5-star review! We're pleased to hear that you had such a positive experience at the Customer Success Workshop. It's fantastic that you found the sessions informative and valuable, especially as a new BigChange customer.
Listening to our customers perspectives is incredibly important to us, and we're pleased to know that you felt heard and supported.
Best wishes
Louise
I attended a Bigchange workshop and all…
I attended a Bigchange workshop and all the staff were super helpful and friendly. I learnt so much about the system and ways to work more efficiently. Thanks to the BigChange team.
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Jamie
Thank you so much for your 5-star review! We're delighted to hear that you had a positive experience at the BigChange customer workshop. Our team takes pride in being helpful and friendly, and it's wonderful to know that you learned a lot about the system and how to work more efficiently.
Thanks again for your kind words and support!
Best wishes
Louise
Robust system with great function
Have used the system for some years now and makes the recording and scheduling of work easy. We are revamping our use as it has so much more functionality than we are currently using. Would recommend
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Matthew, Kelly,
Thank you for your 5-star review and positive feedback! We're thrilled to hear that our system has made recording and scheduling work easier for you over the years. It's great that you're exploring more of its functionality—there's always more to discover!
Thanks for attending this week's customer workshop, it was great meeting you both.
Best wishes
Louise
Great experience at the Big Change…
Great experience at the Big Change Forum: rich in content, carefully planned logistics and great updates regarding new features and products to meet ever changing customer business needs.
3. September 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi there,
Thank you for your 5-star review! We're thrilled to hear that you had a great experience with us at the Customer Workshop this week. Your feedback is greatly appreciated, and we look forward to continuing to support you in the future!
Best wishes
Louise
Avoid at all costs
Our experience with BigChange has been terrible. After 3 months of discussions what our business needs were and with the promises that BigChange could do everything we wanted, we signed up. On the first on boarding call it became apparent that the system was lacking for our business needs. We were advised solutions would be put in place and have been through numerous calls, workshops, discussions with 'directors' to discuss how we can move forward to no avail. With continuous promises being broken. Our prices have increased consistently and also been charged twice for the same products. The support has been woeful and the aftercare even worse. Avoid at all costs
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi There,
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you feel you have had with BigChange.
We strive to provide solutions that cater to our customers' needs. The issues you have described regarding onboarding, support, and pricing are not reflective of the standards we aim to uphold.
I understand we are currently working towards a resolution with you and endeavour to ensure that your specific needs are met.
Once again, we apologise for any inconvenience and appreciate your patience as we work to make things right.
Best regards
Louise
Valuable experience
The crew, the facilitates, the workshop, all complemented one another. The information absorbed throughout the workshop has provided great value to our business and allows us to further increase our efficiencies in one place.
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Brenton,
Thank you so much for giving us 5 stars. You made our day!
It was a pleasure to have you with us at the workshop last week and great to know you found it a valuable experience.
Best wishes
Louise
Customer Workshop a must do
Came up to Leeds for the Customer Workshop which has been invaluable. Having the one on one time with a Big Change Expert has been incredible along with the event being seemlessly planned with every little detail thought of and attended to.
A special shout out to Chris Brown for being my taxi whilst I am dealing with a sprained foot, Louise for all her hard work putting the event together and Adam Burnett for putting up with my monster worksheet and handling all my questions like a pro. Lots of laughs also had and just an incredible event all round.
5. August 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Jeanette,
Thanks so much for giving us 5 stars and your kind words, you made our day!
It was an absolute pleasure to meet you, you are a real tonic.
Hope to see you at another workshop again soon.
Best wishes
Louise
A really worthwhile customer event
A really worthwhile customer event. Great hospitality and engagement. The team are eminently knowledgeable, and we got a number of outstanding questions and issues resolved or workshopped to our satisfaction. It's clear that BigChange have a fantastic range of features beyond what our company is currently using, the main challenge is finding the time to utilise them all!
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Elle
Thank you so much for giving us 5 stars and for your kind feedback.
It was great meeting you and the others from Sunbelt at this week's workshop. Hope to see you again soon.
Best wishes
Louise
Customer Workshop
Having a great time at the customer workshop, the system is clearly capable of doing some great things and we just need to start using some of the features. This workshop will help greatly.
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Peter,
We can’t wait to share your 5-star review with our team and Helen will be thrilled. It's always great to see the Sunbelt team.
Thank you for joining us at this week's workshop.
Best wishes
Louise
Great facilities and great people
Great facilities, very knowledgeable people working for the company, and the software is brilliant as it allows a more streamlined business process
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Sean,
Thanks for your 5-star review and your kind words. It means a lot to us.
It was great to meet you this week and hope you have taken away more knowledge and insights from the BigChange system.
Hope to see you again soon.
Best wishes Louise
Very Informative
Very good and thorough morning reviewing helpful aspects of the system that were previously untouched. Ryan B has been very attentive to our needs, and knew exactly when to take a step back and let us loose with our new found knowledge, would recommend this system and group of people to all.
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Phil
Thanks for your 5-star review! We sincerely appreciate your feedback and Ryan will be thrilled.
It was a pleasure having you with us at this week's workshop and hope you enjoyed it.
Best wishes
Louise
A great platform for many businesses
Our company have been working with Big Change since 2021. The platform is great for our company and the staff at BC are always happy to help with any queries and issues we are having.
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Debra
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Thank you for your kind words, the team will be thrilled!
It was a pleasure to meet you, Chris and Alex this week, we hope to see you again soon.
Best wishes
Louise
Great venue and the views are on point
Great venue, with subject matter experts. The last few hours with Ryan B have been very good and I have gained lots of knowledge. Would recommend BC to others.
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Jason,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
It was great having you with us this week at the customer workshop and hope that you have benefitted from the 2 day training.
Best wishes
Louise
Fantastic experience
Massive credit to all the team who made us feel welcome at the event. Thank you to Swan and Oliver for talking through our issues and taking the time to listen.
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Alex,
Thanks for your 5-star review! We sincerely appreciate your feedback. Swan and Oliver will be thrilled!
It was great to meet you at this week's customer workshop and hope you took away some great take-aways.
Best wishes Louise
Very informative
Very informative, very helpful and all the crew are friendly. Made things really easy to understand thank you for a great couple of days
3. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Sandie
We’re so grateful you took the time to leave us a 5-star review. Thank you!
It was a pleasure to have you all here with us this week at the customer workshop. Hope to see you again soon.
Best wishes
Louise
EWM review
Positive experience, lots of talking points to go away and think about and begin implementing into the business.
3. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Tom,
Thanks a lot for your kind words and for sharing your 5-star review. We loved having you all here with us this week for the customer workshop and hope you found lots of value in the training.
Best wishes
Louise
Great Support
Excellent overview of system updates and functionality on site at the Big Change Customer Success day.
Useful insights into how we can manage our business better with Big Change and achieve some real tangible efficiencies.
2. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Graham,
Thank you for being our customer and leaving us a wonderful 5-star review.
It was great seeing you at the BigChange customer workshop this week, and thank you for doing a video testimonial for us.
Best wishes
Louise
Big Love
Love this company they are super helpful always patient and the system is easy to use. Big shout out to Harry D who is always on hand to help with questions or queries
2. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Vilisia,
Thank you so much for giving us 5 stars. We appreciate your feedback and Harry will be thrilled!
It was great meeting you this week at the BigChange customer workshop, we hope you found value in the training.
best wishes
Louise
Top marks
Top marks. All the team highly knowledgeable about the system. All queries answered. Would recommend the Big Change system to all
2. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von BigChange
Hi Richie,
Thanks a lot for your kind words and for sharing your 5-star review!
Its always great to see you, thank you for joining us this week at the BigChange customer workshop. We hope you found value in the training.
Best wishes
Louise
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