Breville Bewertungen 11 533

The individual that assisted me was very kind and helpful. The resolution to my problem was very satisfactory and quickly resolved. Thanks to all.

We received excellent service from Breville. They were efficient and communicated very well. Great experience!

I had a wonderful experience with Breville customer service. They responded quickly, were incredibly kind and helpful throughout the process, and even provided a replacement part free of charge. It’s rare to find a company that stands behind their products with such excellent customer care. I truly appreciate the fast response and generosity. Highly recommend Breville for both their quality products and outstanding support!

Instead of believing that we hadn’t mishandled the carafe, they assumed that we had and refused our request for a new one. The plastic on the top of the carafe is too brittle to be used in the coffee maker. We’ll continue to use it broken until we can find an appropriate alternative.

Sometimes things go wrong but when they do, it’s how a company handles it that makes it right. Each time I’ve called Breville, They were polite, helpful, and kind. It didn’t take long to get a real person on the phone and to get real help. Because of this and the quality of their product, I will continue to do business with Breville and suggest to others.

Good experience

Extremely helpful staff made it so easy to get a warranty replacement that arrived as promised.

Response through email was within one business day and was straight to the point. My questions were resolved.

Quick response and acknowledgement followed by fast resolution .

When our old toaster oven was gradually breaking down and I inquired about how to rejuvenate it, the person with whom I spoke did their best to help me try to ameliorate the problem. Unfortunately it couldn’t be fixed and they helped me purchase a new one at a very reasonable price.

The process was easy and quick.

The representative that took my call was very cordial. She understood what I was asking. For at first she told me what the policy was. I indicated that it would be a. Great endeavor if she could replace the coffee pot top only on a complementary basis and she said she would get advice from her superiors and gave a call back two hours later and said it was approved by her superior . That shows a lot about the company and how they treat people I am indebted to you and always will buy Breville products. Thank you very much.

Very bad experience. Some time ago I had a $160 Nespresso machine that started having problems. I called customer service and within 15 minutes a technician contacted me via video and resolved everything in minutes. In your case, my $2,500 machine received deplorable service where I never received serious advice or genuine concern. I will never buy from or recommend that brand again.

Friendly, helped troubleshoot the issue.

Customer service was very helpful, courteous and fantastic. Even though I bought my Breville barista from Amazon they were happy to talk me through a problem I encountered and were more than willing to give further advice

Cecelia was patient and walked me trough the decaling process, resetting and brewing my expresso with the Bambino. The video call was very helpful also. Great job and thanks!

Called into Breville about a long-standing issue I was having with my machine of theirs. 10 minutes on the phone and a short video call later, Pamela was able to completely and seamlessly diagnose the issue my machine was encountering and provide me step by step instructions on how to fix the issue moving forward. Pamela was kind, professional, friendly, affable, communicative, clear, and overall, exceptionally helpful and effective in resolving this situation. Great appreciation for Pamela, truly an exemplary customer service representative for Breville!

Problem was fixed. User error.

Very long time to respond. I tried to cancel an order by creating a support ticket within 1 hour of placing the order, but before Support responded the item shipped.