Curlslab Bewertungen 

I do not recommend this product or this company. Buyer beware before you purchase.

I would not recommend Curlslab to anyone. During checkout, the website made it appear as though my purchase had not gone through. The items I was trying to buy kept reappearing in my cart, which led me to unknowingly place the same order twice.

I immediately tried to contact customer service to cancel the duplicate order, but I received no response. Once the order arrived, I attempted to request a refund, only to be told that sale items are not eligible for returns. However, everything on their website appears to be permanently marked as "on sale," making that policy feel very misleading.

To make matters worse, I later received an email stating that I had been charged an additional $49 for the curling barrels, even though that charge was never clearly disclosed during checkout. The barrels were never delivered, yet the shipping status was updated to show that they had been delivered. I informed Curlslab that I never received the barrels, but instead of investigating the issue, I was simply told to contact the local delivery company. Since only Curlslab knows what was actually packed and shipped with my order, I found this response to be unhelpful and dismissive.

Because of these issues, I disputed the additional charge with my credit card company. I also plan to file a complaint with the Better Business Bureau, as I believe this experience was unfair and unacceptable.

As for the products themselves, they are cheaply made and flimsy. The so-called leather carrying case is not genuine leather and began falling apart almost immediately.

Overall, this was a very disappointing experience from start to finish. Between the confusing checkout process, the lack of customer support, the undisclosed charge, the missing items, and the poor product quality, I cannot recommend Curlslab. Based on my experience, I would strongly encourage potential customers to research the company carefully before making a purchase.

I am very disappointed because when I purchase the 5 on 1 an item
Of 2 barrel was added to the order; I contact them right seau to cancel the second item, they reply back asap that it was not possible cause it was already treaded and shipped. As of today no delivered and told me that there is an issue with the address really strange they delivered the 5 on 1 at there same address🤦‍♀️🤦‍♀️🤦‍♀️☹️☹️☹️. Still waiting

Very disappointed. Two orders (#18452 and #18454) were charged to my credit card without my authorization. I never placed these orders, never received the products, and my multiple attempts to contact customer service have gone unanswered. This situation is extremely concerning and raises serious questions about the security of customers’ personal and financial information.

Terrible.
I went to the Curls Lab Canada website because of their aggressive advertising on Instagram, and I thought the 5-in-1 looked like a good product, especially on the Spring Sale.
When I opened the website, a '16 minutes left on this offer!' timer popped up immediately. I mention this because the same timer popped up every time after I completed the order and went back to make sure I didn't accidentally click something that led to extra charges on my credit card.
During the ordering process, I had to click through multiple screens with extra offers, and I declined all of them. I just wanted the 5-in-1 and had no need for additional items.
I checked out, and everything looked fine. But then I got an extra charge to my credit card for '2x curling barrels' that was charged separately. I didn't explicitly click to add those barrels. I contacted support within 5 minutes of placing my order, asking for assistance to resolve this problem. They didn't answer me.
Later that night, I received 2 emails, saying the 5-in-1 and the barrels had shipped (barrels with a separate tracking number and shipping notification). I came online and found multiple reviews from customers experiencing the same problem with those added barrels, or in some cases, 'barrel insurance' at the same additional cost. Customers said the refund process takes months. So, I sent another email to support and told them that I'd do a chargeback on my credit card.
Valerie responded shortly after that, saying this:
'We would like to clarify that the curling barrel offer and its associated charge were disclosed on our website during the checkout process. However, we also recognize that important details can sometimes be overlooked, especially when completing an order online. We completely understand how this may have caused confusion and concern.'
I went back to the website multiple times, trying to find the source of this charge, but I couldn't.
I couldn't find any way to actually cancel or unsubscribe from the VIP membership, either. Their support offers only an email address, no phone numbers or any other way to contact them.
So I asked to be removed from this membership immediately, especially since other reviewers reported charges on their cards without actually receiving anything from the company.
Valerie assured me I'd be refunded, removed from the VIP membership, and also still receive the barrels as a show of good faith.
I then received 2 emails later that day, saying the orders wouldn't ship (despite the emails claiming they had shipped) because of 'high demand'. I received the 5-in-1 eleven days later, with the barrels in the same box. Even though I got 2 tracking numbers and 2 shipping notifications. The shipping company on the label is PingLiang, not Curls Lab.
Meanwhile, the refund hasn't cleared. After struggling to reach someone in support to clear up this issue, I received the same email from Valerie.
'We would like to clarify that the curling barrel offer and its associated charge were disclosed on our website during the checkout process. However, we also recognize that important details can sometimes be overlooked, especially when completing an order online. We completely understand how this may have caused confusion and concern.'
I'm positive that it WASN'T disclosed. I actually had other people scan the site with me to make sure I wasn't missing it.
I'm beyond frustrated with this company. It honestly feels like a scam.
Why does the 'special offer' just appear like a separate order? Why is it sometimes a 'special offer' and other times 'barrel insurance'? Why can't you find and cancel the membership (that you didn't want)? Why don't they charge and ship the products together? Why do they promise next-day shipping if they don't intend to send the product (just look at how many reviews mention it)? Why all the struggles to reach support?
At this point, I've had the 5-in-1 for a day. It's fine, I guess, but I'm so annoyed with the company that the product almost feels irrelevant. The curling barrels don't work as well as social media makes it out, though I do like the brushes and the straightening attachment.
I would never buy from this company again.

I would not recommend this company based on my experience.

I purchased the 5-in-1 Multistyler after seeing their Instagram advertisement, which showed a $69.99 price and advertised a 60-day money-back guarantee. After receiving the product, it did not work as advertised for my hair, so I contacted the company within the guarantee period to request a refund.

My refund request was denied because I had used the product on my natural hair. However, this restriction was not clearly mentioned in their refund policy before my purchase. I believe customers should be informed of important conditions before buying, especially when a money-back guarantee is advertised.

I was also charged approximately $24 more than the advertised price automatic after checkout, which was not clear to me at the time of purchase.

My experience with the product and customer service was disappointing. I recommend that customers carefully review all terms and conditions before purchasing. They wouldnot even reply to your emails. They also removed their address mentioned in their website which only leaves the email alone for contact.

What a joke. I was charged 69.95 and then an additional 24.95 for more curling barrels which I did not order. I was able to get a response from Curlslab the additional barrels order was canceled. But, I noticed that an "upcoming" charge of 299.95 would be billed to me and showed some sort of subscription which I never signed up for. I subsequently contacted my credit card company, had them blocked and canceled my credit card. The real kicker is I did receive my 5 in 1 Multistyler and it arrived as described. I initially thought the hair dryer and styling brush were working well until the unit lost partial power and smoke came out of it. THIS IS A P.O.S. BUYER BEWARE. Of course I won't even attempt a refund as would never give them a credit card number.

Without the assistance of the customer service personnel, Valerie in particular, I would have rated my experience with Curls Lab as zero. The transaction is confusing. One orders the item and then gets a separate bill for the barrels for an item listed as five parts. And yes, the barrels are included and not something I wanted. Oh well, live and learn. What concerned me was the additional emails stating that my order was on the way after it was delivered. The initial response from Customer Service was less than satisfactory until Valerie got on the case. She actually addressed the issue I had; solved it and apprised me of the details.

This is very frustrating, I have contacted you right away after purchasing online when I noticed the city and postal code is wrong and I was told by your customer service that this was already corrected and now I have trouble receiving the package and Iam running out of time. I will be leaving the country on Sunday, July 19th and will never be back!!!! UniUni is another worst courier, I have contacted them this morning to correct the address and same thing they attempted to deliver it to the Calgary instead of Edmonton.

What's wrong with you guys! If this will not arrive until Sunday morning I will cancel and request a refund!

I had the same BAD EXPERIENCE that many other reviewers had. Curlslab Canada is a scam company. I trusted because they advertise they are a Canadian company, BUT CLEARLY ARE NOT. They offer the 5 in 1 tools, but then add $49.95 to your credit card, saying the barrels are sold SEPARATELY???? You will get their automated emails showing where they stated this in Very small print at the bottom of the page. No authorization to ADD these barrels is stated. You will automatically receive this charge of 49.95. Why do companies have to have these deceptive charges??? Because they are SCAM companies only interested in gouging $$$$ from unsuspecting buyers. DO NOT BUY FROM CURLSLAB CANADA. To be able to right their scam be ready to receive lots of automated emails. They know exactly how to S t r e t c h out your stress, frustration, fear, anger…

It was a good purchase. I just tried hair dryer and curlers only yet that was quite amazing. I am just little disappointed because while on purchase, they charged 24.95$ extra without any notice that was quite unfair. I think if they have any hidden fees or something they should disclose it before.

I made a mistake on my address and couldn’t figure out how to fix it but they figured out I had it in wrong and reached out to me. I’m was quite impressed with the follow up and communication. Haven’t tried the hairdryer yet but what I see so far looks good

Quality price is good and fair however delivery was little longe

I absolutely love the curls lab set, the o ly flaw I find is the attachments get too hot to handle to switch them out so they should have added a heat protection glove in the kit.

I purchased the Curls Lab 5-in-1 Multistyler Pro because the website prominently advertised a **"60-Day Money-Back Guarantee," "Try it for 60 days,"** and **"Love it or your money back."** Those promises gave me confidence that I could use the product as intended and return it if it didn't perform as advertised.

Before my order shipped, I noticed additional charges that increased the total price beyond the advertised product price. I immediately contacted customer service to cancel my order, but my request was refused and I was told to wait until the product was delivered before initiating a return.

After receiving the product, I used it on my hair as intended. Unfortunately, it did not achieve the results advertised. When I requested a refund under the 60-day money-back guarantee, I was told that because I had used the product on my hair, I was no longer eligible for a full refund. Customer service later explained that customers may "test" the product and its attachments but must not actually use it on their hair if they want to qualify for the guarantee.

This restriction was never made clear before I purchased the product or when I contacted customer service before shipment. In my opinion, advertising a 60-day trial while refusing refunds once the product has been used for its intended purpose is misleading. A hair styling tool cannot be properly evaluated without using it on hair.

My experience with customer service was also disappointing. I received inconsistent explanations about the refund policy despite multiple emails, and I did not feel my concerns were handled transparently or fairly.

I cannot recommend purchasing from Curls Lab based on my experience. If you are considering buying from them, I strongly recommend reading the return policy very carefully and obtaining written clarification about what qualifies for the advertised money-back guarantee before placing an order.

The product is great and a good deal.
It’s light to carry anywhere and also use.
All in one package 📦

The products are as expected. All the 5 attachments fit onto the wand snug and secure. The shipping takes a bit longer than they initially say it will, but all in all Im happy with the products. I purchased the curl spray and it works great.
The VIP program hasn't worked well for me. They say I will receive a free products each month, but Ive paid for the VIP for 2 months now and no bonus products. Maybe I read it wrong?

I found the delivery took longer than expected and I find the directions not really helpful , I use 1 hand and thought it would be a better product to try . So far not much luck as the instructions are based around 2 working hands it will a trial and error ( hair getting stuck) work in progress kinda project

I wish I had read some of these reviews before making my purchase.
I ordered the 5-in-1 styling tool and was unexpectedly charged an additional $34.99 for curling barrels that I did not want or authorize. To make matters worse, I never received either item. I emailed the company several times, but it has been extremely difficult to get any help, and there is no customer service phone number to call.
The most frustrating part was the runaround I received. First, they claimed they attempted delivery, even though I was home all day. Then they said my address was incorrect. I confirmed that my address was correct, and they asked me to provide a photo of a utility bill showing my address. I did exactly that, but they still said it wasn’t sufficient and requested a copy of my entire bill in order to process a refund. How does that make any sense?
I have since contacted my credit card company, and they assured me that if this issue is not resolved, they will refund the charges and pursue the matter with Curlslab Canada.
Another disappointment is that the company presents itself as Canadian, yet I was charged in U.S. dollars, which was an unpleasant surprise.
This has been my first truly bad online shopping experience. Between the unauthorized charge, the lack of customer service, the confusing refund process, and the unexpected U.S. dollar charge, I cannot recommend purchasing from this company.

Since the website states there is a 60 day policy return if you don't like it - or there is an issue - it doesn't state that the hair instruments fall under hygiene. So are not available for return - the blower is so loud it wakes up everyone on the house and it's really not that easy to use. Especially since the left and right are not marked. I am not sure how much I will use them - because like I mentioned it wakes up the family.

I received an unexpected extra charge on my credit card when I ordered my styling tool. The company claimed that I had ordered extra pieces beyond the standard kit. I had not knowingly done so. The check out process when purchasing is set up so that the extra items are automatically added and charged for in a way that is difficult for the customer to notice. After several emails back and forth Valerie was able to remove the extra charge on my credit card. I notice in the reviews that several other customers had this exact same problem.