David was very knowledgeable and gave great advice when he came to quote for my EV charger. The installation then happened two days later, not only was this very quick but they went out of their way... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Damian phoned to let me know he was delayed, which was not a problem but knowing was much appreciated. When he arrived he quickly got on with the job of replacing a light fitting over a staircase - an... Mehr ansehen
Unternehmen hat geantwortet
competent engineers and friendly service, it would have been 5 stars but for the second time the wrong part was ordered causing a delay to the completion
Unternehmen hat geantwortet
Custom Heat were contracted by Hastoe Housing Association to replace the air source heat pump at our home. Unlike the previous company who held the service contract Custom Heat have kept us informed... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Heizungsbau
- Klimaanlagenanbieter
- Elektriker
- Anlagenmechaniker Sanitär-, Heizungs- und Klimatechnik
- Heizungs- und Klimatechnikbetrieb
- Klempner
Vom Unternehmen geschrieben
Established in Rugby since 1980, Custom Heat are a family run central heating and plumbing business serving the Midlands & the South West
Custom Heat Ltd
Vom Unternehmen geschrieben
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Kontaktinformationen
9 Somers Road , CV22 7DB, RUGBY, Vereinigtes Königreich
- 01788 568752
- office@customheat.co.uk
- customheat.co.uk
4,8
Hervorragend
4582 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
efficiency.
efficiency.
Explaining the problem. informing me about times and dates. arriving on time. politeness.
29. März 2026
Antwort von Custom Heat Ltd
Thanks for your feedback! Great to hear you were kept well informed and received such efficient, polite service.
We love this company
We love this company. They are super efficient in all manor of things from the admin to the service side. So pleased we have found them.
24. März 2026
Antwort von Custom Heat Ltd
Thank you so much for your kind words! We're really pleased to hear you're happy with both our admin and service teams.
Really good engineers knowledgeable and…
Really good engineers knowledgeable and helpful.
5. März 2026
Antwort von Custom Heat Ltd
Thanks for your feedback! Great to hear our engineers were knowledgeable and helpful.
Booking and service easy and satisfactory
Easy online booking. Prompt attendance. Pleasant engineer. Completed service satisfactory.
8. April 2026
Antwort von Custom Heat Ltd
Thanks for your feedback! Great to hear booking was easy and the service was completed smoothly.
Gas boiler service
Reliable, on time, for boiler service. Very competant and professional, great job done.
8. April 2026
Antwort von Custom Heat Ltd
Thanks for your feedback! Great to hear you received reliable, professional service and a job well done.
Always a warm courteous response to any…
Always a warm courteous response to any enquiry.
Engineers are prompt and respectful of clients property.
Explanations and instructions are clear when needed.
1. April 2026
Antwort von Custom Heat Ltd
Thank you for your kind words! We're really pleased to hear you’ve experienced such courteous service and clear communication from the team.
Good experience…
Enineer informed me of his time for arrival. He was polite and got on with. his job and left everything tidy
27. März 2026
Antwort von Custom Heat Ltd
Thanks for your feedback! Great to hear the engineer kept you informed, worked efficiently and left everything tidy.
Not sure what I'm reviewing but...
I can't recall what I'm supposed to be reviewing but either way they did a good job.
30. März 2026
Antwort von Custom Heat Ltd
Thanks for your review, and thank you for choosing Custom Heat! This visit was for your boiler service and parts fitting glad you were happy with the service!
Very efficient and easy to book an…
Very efficient and easy to book an appointment. Great communication when needed from Custom Heat.
1. April 2026
Antwort von Custom Heat Ltd
Thanks for your feedback! Great to hear booking was easy and communication was spot on.
Very happy
Arrived on time very pleasant young man did a good job very happy with work as always. Thank you
8. April 2026
Antwort von Custom Heat Ltd
Thank you for your kind words! We're so pleased to hear you were happy with the service and that everything went smoothly as always.
Antwort von Custom Heat Ltd
Thank you for your 5 star review and for choosing Custom Heat!
Excellent service, friendly business!
Looking for a cost effective, local, friendly and no nonsense company to help look after my heating needs I was recommended to Custom Heat, and I don’t think I could’ve found a better company! Friendly, professional, timely, great engineers who are happy to offer advice on work and are honest with their needs and a welcoming administration team to ease bookings! Very happy so far being a Custom Heat customer!
7. April 2026
Antwort von Custom Heat Ltd
Thank you so much for your kind words and recommendation!
We’re really pleased to hear that you’ve had such a positive experience with our team - from our engineers to our office staff. Providing friendly, honest, and reliable service is exactly what we strive for, so it’s great to know that’s come across.
We truly appreciate your support and look forward to continuing to take care of your heating needs for many years to come! Thanks for choosing Custom Heat!
First service following a new boiler…
First service following a new boiler install by the same company. Gas engineer was neat, tidy and advised on running the boiler. Eg: pressure dropping and repressurise. Good company, easy to deal with.
31. März 2026
Antwort von Custom Heat Ltd
Thank you for your kind review! We’re really pleased to hear you were happy with your first service following your new boiler installation.
It’s great to know our engineer was neat, tidy, and took the time to explain how to run and maintain your boiler, including how to manage the pressure. We believe it’s important that our customers feel confident using their system day-to-day.
Thanks again for choosing Custom Heat!
Custom Heat serviced our boiler very…efficiently
Custom Heat serviced our boiler very efficiently. The engineer was punctual, polite and knowledgeable.
1. April 2026
Antwort von Custom Heat Ltd
Thank you for your kind words! We’re thrilled to hear that our engineer provided a punctual, polite, and knowledgeable service. Your feedback means a lot to our team, and we’re always here to keep your boiler running efficiently.
Antwort von Custom Heat Ltd
Thank you for your 5 star review, and for choosing Custom Heat!
For the first time I regret to give a…
For the first time I regret to give a poor review. I only noticed that my service plan was cancelled on receipt of my invoice. The reason given was the age of the boiler. This was not communicated to me at the time the engineer visited. We did discuss getting a new boiler and I was promised a quote that was not received. I called last week and was told this would be looked into and I would be contacted. I have not had the courtesy of a response.
7. April 2026
Antwort von Custom Heat Ltd
Following a full inspection, our engineer advised that the boiler is unfortunately beyond economic repair. We always aim to provide the most practical and cost-effective advice, and in this case, further repairs would not have been a reliable or worthwhile solution.
A quotation for a replacement system was provided to help you consider the next steps. It sounds like despite sending this quotation to you, this was not received, apologies for this and not following up with you. We would be more than happy to discuss this with you in more detail or answer any questions you may have. Please be assured, our Operations Director is working on resolving a positive outcome for you.
We appreciate your comments and thank you for taking the time to share your experience.
Antwort von Custom Heat Ltd
Thank you for your 5 star review and for choosing Custom Heat!
Good response when things go wrong
Good response when things go wrong. Good overall service and efficient call-outs.
Need to get monthly service going
29. März 2026
Antwort von Custom Heat Ltd
Thank you for your kind feedback! We're really glad to hear that you were happy with our response and service, especially when things didn’t go to plan - that’s when it matters most. Thanks for choosing Custom Heat!
Antwort von Custom Heat Ltd
Thank you for your 5 star review and for choosing Custom Heat!
Antwort von Custom Heat Ltd
Thank you for your 5 star review and for choosing Custom Heat!
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