Unfortunately my dear husband didn’t get to enjoy the chair , he passed away 3 days before we received it. But thank you for making the return very easy and the refund also. My husband was 86 years ol... Mehr ansehen
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Das sagen Bewerter
Price for maintenance kit was reasonable, delivery was quick, have a issue with filters not staying in. Contacted customer service. Reply was quick. Received a maintenance replacement kit today, ha... Mehr ansehen
Unternehmen hat geantwortet
The bedrail I ordered arrived broken, no instructions, or hardware to install it. I emailed and called customer service and have not got any responses from this company. So I have a broken bed rail i... Mehr ansehen
Due to a carton labeling error, we received the wrong model of a wheel chair. After the customer service agent, Alex, requested time to review what happened, he called back to provide the return inst... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At DME Superstore, we are committed to improving lives by providing high-quality medical supplies and exceptional customer service. Our mission is to serve the millions of Americans who rely on medical aids to enhance their health, mobility, and overall quality of life. We take pride in partnering with the most trusted and reputable brands in the medical supply industry. Every product we offer is carefully selected to meet rigorous standards for quality, durability, and effectiveness. Before shipping, each item undergoes thorough inspection to ensure it meets our commitment to excellence, so you can always count on receiving products that truly make a difference. With distribution centers strategically located across the United States, we ensure that our customers receive their orders quickly and efficiently. Whether it’s a small accessory or a large medical device, our streamlined logistics are designed to get your items to your doorstep with minimal wait times. Our team is at the heart of what makes DME Superstore special. With over 20 years of experience in the medical industry, our founders have built a knowledgeable and compassionate team of care representatives who are dedicated to providing a seamless shopping experience. Our highly trained customer service team is available 7 days a week to answer your questions, guide you through your purchase, and ensure you shop with confidence. At DME Superstore, we understand that shopping for medical supplies can sometimes feel overwhelming. That’s why we’ve made it our mission to create a stress-free, reliable, and supportive environment for our customers. From the moment you browse our website to the day your order arrives, we are here to support your journey to better health and improved independence. Thank you for trusting DME Superstore. We’re honored to be a part of your journey and are committed to being your go-to resource for top-quality medical supplies.
Kontaktinformationen
21554 Newland Street, 92646, Huntington beach, Vereinigte Staaten
- 888-376-1658
- support@dmesuperstore.com
- dmesuperstore.com
3,7
Akzeptabel
137 Bewertungen
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Took too long to get product.
24. September 2025
Outstanding customer service from taylor one of the best
The customer service from the time I purchased the product from the store, until I receive the product I went through taylor who was unbelievable this will make me come back for more products from this store,
8. September 2025
Bewertung ohne vorherige Einladung
DME Superstore Sales is the Best
DME Superstore sales and staff went above and beyond to help me purchase and get a lift chair to Florida under some very time sensitive circumstances.
It went so smoothly and quickly. They chose a great delivery service to complete the order. The staff at SouthEastern Freight Lines finished the order.
DME Superstore was there for my several emails (Taylor Davis, Sales) and also the person on their chat when I was inquiring about a need for less than 2 week delivery time.
If I have other medical supply needs I will definitely go to DME first.
Thanks to everyone who made this go perfectly. Thanks for caring.
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von DME Superstore
Thank you for your business and sharing your experience with us!
Not a great experience
I didn't have a positive experience. My product was "shipped" but after two weeks tracking showed it had not moved at all. Took awhile t reach customer service to cancel the order but once I did they refunded promptly.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von DME Superstore
We are terribly sorry for the experience you had shopping with us. This is certainly not what to expect from ordering from us. We did investigate your order and had to file a claim for a lost package as the driver who picks up all packages scanned the manifest that included this package. Our sincere apologies for this and we do hope we can make this up to you in the future.
Nothing has arrived
25. August 2025
Antwort von DME Superstore
Hi Lesley! We are sorry to hear this. We sent you several emails requesting more information as your fedex tracking number shows delivered 3 days after you ordered with your signature of delivery. If this is incorrect, we would love to get this resolved for you. Please reach out to us via phone, chat or email on our website. Thank you
Lack of clear communication and customer service
No person to talk to concerning an order delay.
Only a chat box
Delay in order being shipped and there was never any response from the company as to what the delay was.
Finally got it a month later not in 2 to 3 days
I had to reach out to find out what was going on.
Lack of customer service!!!
25. August 2025
I am a first time buyer and
I am a first time buyer and, so far,my experience isn't great. I'm trying to get an update on my order and the only means of contact is some stupid basic generated response. Leaving a message isn't helpful, although I left one, because it hangs up on you about a minute into the message. Not a single human to speak with about my order and the fact the FedEx info hasn't updated and it was supposed to arrive yesterday. I want a response about my order, or a refund. Not a very user friendly system when you can't talk to anyone for reassurance, esp with a 500.00 item in limbo somewhere.
Edit: I did finally talk to someone Sept 2nd and she resent the item right away. I did get shipping confirmation but the date changed from Sat to Mon and now to Thursday. It's now showing tracking progress, but, the delays in shipping larger products are annoying. I ordered an electronic bp cuff and it arrived in 2 days. Still waiting for the scooter for my mom, so, fingers crossed, it arrives this week.
29. August 2025
Bewertung ohne vorherige Einladung
Feed Back
the hearing aids are almost always giving feed back. How do you stop it?
1. Juni 2025
Bewertung ohne vorherige Einladung
Horrible consumer service
Horrible consumer service. 10 emails and 2 voicemails later my father finally got a walker. It wasn't the one he wanted and I ordered which was supposed to be delivered in 1-3 days. This walker was out of stock which I only found out after promised emails to send me tracking info. 2 1/2 weeks later I received an "upgraded" walker that my father hates. Just sad to treat the elderly who need these devices to function, so poorly.
29. Juli 2025
Antwort von DME Superstore
Hi Karen! We are extremely sorry that your concerns were not taken care of much sooner. We have added additional support to assist customers immediately with any order related or delivery related issues. I do hope that our team can assist you in the near future and make this up to you.
I have NOT received my order
I have NOT received my order. It’s been almost 2 months!!!! I have reported your company to BBB. I WANT A REFUND ASAP!!!!
25. Juli 2025
Antwort von DME Superstore
We sincerely apologize that your order did not arrive sooner and as promised. We went ahead and processed your full refund and please keep the item for free. I hope we can make this experience up to you in the future. Thank you for your feedback
Antwort von DME Superstore
We apologize for the issue experienced with your order Karen. I am glad that we were able to get it resolved and it was just a mix up of part numbers. Thank you for your kindness throughout the process of getting you the correct products. We do hope we can make this up to you in the near future
Delivery was so quick
24. Juni 2025
Quick and easy!
The DME Superstore website was easy to navigate and had exactly the rollator my Mom wanted, in her favorite color of blue! It arrived from California in just a few days, exactly when expected.
Thanks so much!!
24. Juni 2025
STAY FAR AWAY
STAY FAR AWAY
Their ship same day claim is BS.
Placed an order on a Monday after cut off so safe to assume it will ship on Tuesday. Right?
Nope. Called Wed afternoon - no response.
Called again towards the end of business and chose a different department in their phone system. I was assured the item was shipping that very day and I would be receiving my tracking number.
Nope.
No shipment on Tuesday
No shipment on Wednesday
No shipment on Thursday
Mom’s vacation after a terrible winter & spring is ruined because her promised electric wheelchair will not be making it to my family’s summer home.
BEYOND pissed.
27. Juni 2025
Bewertung ohne vorherige Einladung
Product ordered came on time and was well packaged
Good product arrived on time and met our quality expectations.
27. Mai 2025
You claimed 1-4 day shipping and a week…
You claimed 1-4 day shipping and a week later the item still hasn’t shipped. I called for an update and no update was given.
28. Mai 2025
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