I've dealt with Herne Bay Domestics twice before and both times they've been a pleasure; helpful, cooperative and easy. This third time really tested the theory that it's how a company react... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have used HBD several times over the last few years and they have always been an excellent company. Yesterday my dishwasher broke and it was well overdue replacing. I popped into the store and talke... Mehr ansehen
Unternehmen hat geantwortet
Another great service from Herne Bay Domestics. We ordered a washing machine six years ago and sadly it needed replacing due to a leak. I called the shop and explained what we needed. Everything was d... Mehr ansehen
Unternehmen hat geantwortet
I couldn't be happier as always with Herne Bay Domestics great company, grat staff All my white goods have come from them My most recent experience was when they delivered and fitted my new long aw... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Kontaktinformationen
89 High Street, CT6 5LQ, Herne Bay, Vereinigtes Königreich
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5,0
Hervorragend
252 Bewertungen
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Excellent customer service.
Excellent customer service.
Fitted perfectly
2. September 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Lise, thank you for your kind feedback! We are so glad to hear that you experienced excellent customer service and that your appliance was fitted perfectly. It's rewarding to know we met your expectations. We appreciate your support and look forward to serving you again in the future if you need us. Thank you for choosing Herne Bay Domestics!
Big thanks to Leo
Big thanks to Leo. Polite and good advice. Happy days. Dishwasher up and running.
27. August 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Karen, thank you for taking the time to leave this great review! We're glad to hear that the HBD team provided you with polite service and good advice. It's great to know your dishwasher is up and running again, thanks to Leo - happy days indeed! Thank you for choosing Herne Bay Domestics!
Very quick and efficient service
Very quick and efficient service
We were given a time slot and was contacted in advance to know when engineer was coming
23. August 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Joanne, thank you for your wonderful review! It's lovely to hear that you found our service quick and efficient and that our communication regarding the engineer's arrival time met your expectations. We aim to provide timely and reliable service, and your positive review reinforces our commitment. We look forward to assisting you again in the future if you need us. Thank you for choosing Herne Bay Domestics!
I would highly recommend Herne Bay…
I would highly recommend Herne Bay domestics. Communication was great. Affordable, reliable, timely. Easy to book repairs on line.
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Samantha, thank you for your fantastic review! It's wonderful to know that the online booking process for repairs was easy for you, and we're thrilled to hear that you found our communication great and that our services were affordable, reliable, and timely. Your recommendation means a lot to us, and we look forward to serving you again in the future - thank you for choosing Herne Bay Domestics!
First class service
Aaron and Dave have today installed a new integrated fridge freezer, and recently an integrated washing machine too.
Neither installation was straightforward as the cabinet door for the washing machine already had too many hinge cutouts in situ, and the cabinet door for the fridge freezer needed replacing. Nothing was too much trouble for them. They worked professionally and skilfully to install both and have taken the cabinet door of the washing machine away to fill the holes and make good the door for us. This is over and above what we would have expected. The service we have received from the sale room through to installation has been first class. We would not hesitate to purchase from them again.
15. August 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Jennifer, thank you for your wonderful feedback! It's extremely rewarding to recieve a reveiw like this, and we will make sure your kind words are passed on to both Dave & Aaron. It's wonderful to hear that our delivery installers went above and beyond to address the challenges with your cabinet doors, and ensured everything was was done to your satisfaction. We aim to make sure we are delivering first-class service from sales through to installation, and your review highlights just that - so thank you. We look forward to assisting you in the future, if you need us - thank you for choosing Herne Bay Domestics!
Excellent service
Excellent service right from myinitial call to book an oven repair through to the actual repair. Leo kept me up to date about his visit then was on time, quick and efficient whilst explaining what he was doing and what my options were. I would definitely use them again if I need any future repairs.
14. August 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hi Paul, thank you for your positive review! We are very glad to hear that you felt you received excellent service from the moment you booked your oven repair to the completion of the job. It's also great to know that Leo kept you informed throughout his visit and provided quick and efficient service while explaining your options. Your feedback will be passed onto Leo - thank you for choosing Herne Bay Domestics!
Delivered with no damage
8. August 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello Jeff, thank you for your feedback. We're glad to hear that your order was delivered with no damage. Your satisfaction is important to us, and we appreciate your rating of 4 stars. Thank you for choosing Herne Bay Domestics!
Excellent service from Hern Bay…
We found the service that Hern Bay Domestics gave us was second to none. We were in a jam and needed a hob quickly as ours had let us down. They had one in stock so we said we would purchase it and pick it up. We were informed that it was in thier warehouse and being a Saturday it would be fine to pick it up on Monday. We explained our situation and to my disbelief they said they would arrange for someone to be there at a time that suited us all. When we arrived we were treated exceptionally well, and felt like nothing was too much. Fantastic company to deal with. You will not find better.
3. August 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello Spillett, thank you for your wonderful review! It’s great to know that our team arranged a convenient pickup time and were able to assist you quickly and effectively. We pride ourselves on ensuring customer satisfaction, and your kind words affirm our commitment. We appreciate you choosing Herne Bay Domestics and look forward to serving you again in the future!
Excellent Customer Service
Excellent Customer Service! They matched an on-line price including free delivery and a charge for removal & unpacking. They loaned me a chest freezer, FOC, while waiting for the new freezer as the old one had ‘died’! They collected the chest freezer when I had refilled the new, all at no extra cost. Very helpful and friendly staff from every department and would highly recommend Herne Bay Domestics. I always prefer to support local businesses, delivery may take a little longer but if there’s a problem the local business is immediately on hand.
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello Mrs Phillpott, thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our team at HBD and appreciated our efforts to match the online price. It’s great to know that the loan of the chest freezer while you waited for your new appliance made a difference. Our team is dedicated to providing helpful and friendly service, and we truly value your support of our local business. Thank you for choosing Herne Bay Domestics!
Very good service
I ordered the Freezer on Monday and it was delivered FREE on Thursday. I was messaged on Wednesday to tell me the time it was going to come, 2 guys turned up in the time frame specified, very helpful and friendly took the old one away for £20.00.
The price matched all the other websites, and the removal was the only extra to pay unlike other company's who had other add ons which took the price up quite a bit.
I will definitely use again and tell other people.
25. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello David, thank you very much for taking the time to leave us a review. We always appreciate when our customers take the time to leave reviews as this as it helps to make sure we are doing things right. We are delighted that your Herne Bay Domestics experience was worth the 5 star review. Thank you for choosing Herne Bay Domestics.
First class service 5* …
We like to support local businesses- and Herne Bay Domestics is our go to for electrical appliances- first class service from start to delivery ( which is free!!) and mostly next day 👍🏻
Highly recommended
22. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello Jenny, thank you for the great review. We are delighted to hear that we are your go to place for your electrical appliances, we appreciate your support. Thank you for choosing Herne Bay Domestics Ltd.
Businesses like this are rare nowadays
Businesses like this are rare nowadays. A proper electrical outlet with a wide range of quality products at prices to match anyone's, with excellent service levels. Excellent communication and my purchase arrived in the time period advised. I will do business with these good people again.
18. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello Bob , thank you very much for taking the time to leave us such a great review, it is really appreciated. We are delighted that you found our service and communication, it makes our staff really happy when they hear these lovely comments. We look forward to your future business. Thank you for choosing Herne Bay Domestics.
Excellant Sevice
Excellant service from start to delivery. Mat was extremly helpful, he advised me that the fridge / freezer I was making enquiries about was uneconomical to repair as it was 10years old. He took the bother to find me an equivalent model, ordered and delivery was arranged for the following day. What service!! with a smile no doubt. I will definitly use Herne Bay Domestics again. Brilliant!!!
17. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello Dorothy, thank you so very much for taking the time to leave such an excellent review. It is always great to hear that our staff have been extremely helpful. We are delighted that we were able to help with your new fridge freezer swiftly for you. Your comments have been passed onto Mat, which I know made him smile. Thank you for using Herne Bay Domestics.
Easy to order on-line
Easy to order on-line. Opted for fitting, taking the old dryer away and text message giving me a delivery slot. Able to pick a delivery day so went for the earliest. All went perfectly and the two man delivery team were very polite and efficient.
11. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello Pip, thank you very much for taking the time to leave us a 5 star review. We are so pleased to here that you found our on-line ordering user friendly. We are glad that the hole experience went smoothly for you. Thank you for choosing Herne Bay Domestics.
Outstanding service
3. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello, thank you very much for taking the time to leave us a review. We always appreciate it. Thank you for choosing Herne Bay Domestics.
Outstanding service!
Outstanding service!
I was sent a confirmatory text in advance of the appointment, and Joe called me on the day to give an ETA.
He was knowledgeable, courteous and incredibly quick at diagnosing and fixing the fault on our oven.
He then ran the oven for 20 minutes and waited to check that all was running smoothly.
I would certainly use Herne Bay Domestics again - for repairs AND purchases
1. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello, thank you so very much for leaving us such a great review. We are so pleased that you found our service to be outstanding, it is very satisfying for the engineers and everyone within the company to hear such great reviews. Your comments have been passed onto Joe. Thank you for choosing Herne Bay Domestics
Kind and efficient, wonderful firm!
I needed to buy an urgent replacement for a rented machine, as the rental company were very unhelpful.
I contacted Herne Bay Domestics, and they were brilliant.
Nick sorted the purchase, arranged for removal of abandoned rental, gave me updates on delivery arrangements, all so kind and helpful.
The new machine arrived bang on time, old one gone, all left beautifully tidy. They deserve ten stars, I can’t recommend them highly enough.
20. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello Mrs Moon, thank you so very much for leaving us such a great review, it is really appreciated. We are delighted to hear that Nick was so helpful but we are not surprised either, your comments have been passed onto Nick. We are so pleased that your Herne Bay Domestics experience was a positive one. Thank you for choosing Herne Bay Domestics.
Great service stress free
Great service stress free, removed old concealed fridge freezer, installed new one. Fantastic service as always.
13. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello , thank you very much for leaving us a 5 star review, We are so pleased that you found dealing with Herne Bay Domestics stress free and that the you were happy with the service you received. Thank you for choosing Herne Bay Domestics.
Great deal and free delivery
I needed a replacement Bosch upright vacuum cleaner after my previous old one gave up. I contacted HB Domestics and was offered one at a v good price plus free delivery. What 5* service.
Highly recommend
17. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello Lesley, thank you very much for taking the time to leave us a 5 star review. We are so happy that we were able to help with you being able to help with your new vacuum cleaner. Thank you for choosing Herne Bay Domestics.
What excellent service
What excellent service, ordered yesterday afternoon, on my doorstep at eight o'clock this morning. Many thanks also to the two delivery men.
14. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Herne Bay Domestics
Hello Michael, thank you for taking the time to leave us a 5 star review. We are so happy that we were able to provide you with excellent service, Your comments will be passed onto the delivery team. Thank you for choosing Herne Bay Domestics.
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