Hozelock Ltd (UK) Bewertungen 

The Customer Service representative, Leena, was both helpful and reassuring and she took me through the steps to claim on my product warranty. I have received the packaged replacement today and look forward to it being fitted very soon.

I contacted hozelock with regards to one missing part, three days later I received a parcel containing the missing part as well as all the other items which were Not missing very impressive well done.

My lovely Hozelock retractable hose stopped retracting. I emailed customer service, not hoping for much as it was nearly 3 years after purchase date. I expected an automated response. Instead I got a very nice reply from Cameron, followed by a few very helpful email conversations, then was sent a brand new hose today! Exceptional customer service, delivered in a friendly and helpful, reassuring way. Thank you so much!

My flexible hose developed a burst after only one year of use. I contacted Hozelock and within two weeks I have now received a replacement. Delighted with service.

Hozelock have been outstanding in their customer service. I had a 35 metre Tuffhoze that developed a leak. Leena responded within a week to say a brand new hose would be sent out to me in 3 to 5 days. Excellent customer service fro m start to finish, highly recommend hozelock , really great service.from start to finish.

Leena provided excellent service.

Missing a part for an autoreel that was not listed on their spares site. E-mailed the helpline and the they sent me the part free of charge. Excellent customer service.

Amazing 30 year guarantee honoured when the item split after 5 years! We kept the receipt and had no issues getting a replacement amazing customer service! Will definitely be buying products from Hozelock again!

You can only really asses a company’s guarantee when something goes wrong
I had a leak in my expandable hose about a year and half after I purchased it.
I contacted Hozelock customer service department via e mail
They requested a photo of the hose and a receipt for the purchase. Shortly after this I received an e mail saying the hose would be replaced. Within a few days the new hose was delivered to me
I don’t think you can get better than that.

prompt and appropriate response from Customer services person Leena

Tim was very helpful with my replacement product and the whole process was very quick and hassle free, I was very impressed with thier customer service

I had purchased a 30m Hozelock supersize which had failed after 14 months,I contacted Hozelock customer support and spoke to Cameron who was very helpful and took me through the replacement process.this was very easy and Cameron later contacted me to confirm replacement had been arranged,
Excellent customer service from Cameron, will always purchase Hozelock due to there after sales and warranty’s they offer,

Had to phone through an order due to technical problems with Hozelock's payment system but a very helpful Cameron sorted out what was needed and the order was successfully delivered promptly.

Leena at customer services replaced a leaking tuffhose even though we had misplaced the original Wickes receipt purchased just over a year ago.
Appreciated
Kind regards Raheal

Sorted warranty claim on hose pipe satisfactorily, waiting for replacement to arrive but service so far has been good.

The person handling my concern was Leena .
What a fantastic and professional experience I’m Hozelock through and through. And so glad now as my problem was sorted promptly and professionally with a brand new product in the post , buy cheap buy twice . Guy put your faith in Hozelock they do what they say and the warranty has been worth it .

I purchased a Hozelock Auto Reel because I believed I was buying a premium product from a company with a reputation for quality and durability. Unfortunately, my experience has left me questioning whether that reputation is deserved.

After around three years of normal domestic use, the structural plastic housing cracked around the pivot point. The hose itself and the reel mechanism remain in excellent working condition, but because the housing has failed, the entire unit is now unusable.

The most disappointing part isn’t that the product failed outside its guarantee period. Products can fail. The real issue is that Hozelock doesn’t manufacture or supply the outer housing as a replacement part. A single broken plastic component means an otherwise perfectly functional product has to be thrown away. I even offered to buy the replacement housing or pay for a repair, but was told neither was possible.

The customer service process began on 2 August and involved several exchanges over a number of days, only to repeatedly return to the same position. While my concerns about repairability, sustainability and unnecessary waste were acknowledged, there was no willingness to offer any practical solution or goodwill gesture.

For a company that promotes quality and longevity, this is extremely disappointing. Premium products should be designed to be repairable, particularly when only one structural component has failed. Instead, customers are expected to dispose of an expensive product because a plastic casing isn’t available as a spare.

The irony is that the hose , the part that endures years of use and exposure to the elements, remains in excellent condition. It is the non-serviceable plastic housing that has failed, and that alone consigns the entire product to waste.

I expected better from a premium British brand. Hozelock had an opportunity to stand behind its product or demonstrate a commitment to repairability, but instead chose to rely solely on its warranty policy. That is disappointing, environmentally wasteful and not the level of after-sales support I expected.

I won’t be purchasing another Hozelock product, and I hope the company seriously reviews both the durability of this component and the availability of replacement structural parts in future.

I contacted Hozelock to ask about a part for an old hose reel. I really didn't expect the part to still be available for what I thought was an obsolete piece of equipment. I was very pleased when Cameron came back to me with details of the part and a link where it could be ordered. Excellent service, thank you Cameron.

Installed hozelock auto retract hose.

Guess what.....
It doesn't auto retract.
Pulling out the hose from the reel is slow and it keeps sticking. The lock/unlock dial never feels properly engaged and when it retracts after use the reel stops winding with about 3 metres of hose still hanging out and no amount of coaxing, teasing or pushing will make it go in.

I should have spent less on Screwfix own branded one which would doubtless have worked perfectly

Shoulder strap came unattached on 1st use & tank felt to ground & base broke. Was my fault as 1 side must have been incorrectly threaded thru.
A replacement part was quickly sent out & everything ok now.
Was pleased I emailed customer service & pleased with the response from Chloe.