Hozelock Ltd (UK) Bewertungen 

Great customer service very helpful they resolved an issue I had quickly.
Thank you

Great Customer service, they fully listen to your concerns and do their best to resolve any issues; even when they might not be straightforward. I wouldn't hesitate in recommending them 😊

I had contacted to ask advice on how to repair my Hozelock reel casing which was splitting at the top bracket.
I was lucky enough to speak to Cameron who informed me that I was still in guarantee and after sending photos of the disconnected reel, was kind enough to send a replacement within a week.
His knowledgeable, professional, and amiable demeanour was refreshing in this day and age of sometimes dubious customer service.
Thank you Cameron.

Replaced faulty controller under warranty and upgraded to Sensor Controller Plus without hesitation. Prompt service.

Great company to deal with.
I had an issue with my hose reel and they replaced it with no problem at all
Thank you so much

Excellent customer care. Prompt replies to my emails and a positive outcome to my enquiry. Felt like personal care from Hozelock Ltd. Well done and thank you

Our Hozelock spray failed in being able to spray within the 360 degree range. I rang Hozelock customer services and spoke with Cameron who was most helpful and enquired the details of our problem. His response was excellent and understood our dilemma and we have now received a replacement. Thank you Cameron.

They are having telephone upgrades at the moment, so don’t phone on a Wednesday! However, I used the chatbot and wrote an email to the appropriate address and included, description of the fault, appropriate photos, my address and details, the guarantee number (more than 3 years since purchase) and original receipt. Just two days later and I received new product via Royal Mail.
Absolutely excellent service in my experience.

Dealing with Cameron was exceptional. Although he could not help with our disappointment with the hose.

Great customer service. Leaking hose was replaced without any issues - just emailed photos to Cameron in customer services and he sorted a replacement straight away. New hose arrived 3 days later. Excellent!

Excellent and helpful after sales service

I emailed Hoselock to say that my 30m hose had burst inside and that it had a 5 year guarantee still in place. I was asked to submit a video of the hose to show the problem. The process was simple and I received a replacement really quickly

I bought a Hozelock reel & hose over 12 months ago, but didn’t assemble it until a few weeks ago when I found that there were parts missing. I contacted the company & they were absolutely brilliant & sent me the correct fittings. What a result.

Excellent customer service resulting in a satisfactory outcome.

Excellent Customer Service. Chloe was a great help in resolving my issue, thank you

First class customer service. I needed a replacement to the 40 metre Hozelock unit as the recall wouldn’t fully retract. Cameron, who was absolutely brilliant, dealt with the issue and a brand new unit was sent to my home address within a few days. Hozelock have set an extremely high standard for other companies to follow.

Disappointing. Found a spare part for a reel that had broken. Very impressed I could just buy the faulty part not a new one and landfill the rest 5*. Placed an order for a replacement on 4th July and paid for it. Waited patiently and chased on 20th to see where the order was, 4* No reply, chased again on the 23rd no reply 3* Chased on 29th, as still no reply to any mail. Tried to call, no staff working today??? Very disappointed after what started as a pleasant experience 1*.

I had a problem with our hose in the 2 year warranty period and it was replaced within 14 days after a simple email and pictures of problem. Excellent service.

My Autoreel went wrong after 2 years and Hozelock responded quickly to honour the extended guarantee I had registered for. Tim was very helpful via chat - replacement delivered promptly.

My hose burst and I had the extended guarantee. I contacted Hozelock and they have sent me out a new hose. Just waiting for it to arrive. Initially I had a bit of difficulty trying to contact customer service but Chloe explained that they had had a staffing issue that week.