Humanitix Bewertungen 

When I ask to speak to someone to ask a general question, Daisy reached out and contacted me straight away. I asked the question and she got the answer back to me so quickly. So happy to find a solution to my problem. Made my day. Awesome work from Daisy and the whole team. You guys are always so prompt to answer all my questions and get back to me. Thank you

I used the chat initially and the response was swift; when I had to take a call, Zach continued working the problem and I had an email from him (even though I never provided my email) with an explanation of the problem and a work-around. I have never had such good customer service with a ticketing agency in my 25 years of making theatre.

Humanitix has been a game-changer for organizing and managing my event. The platform was user-friendly, and I appreciated how it handled everything from ticketing to processing refunds smoothly when I had to reschedule. What truly sets Humanitix apart is its social impact—knowing that booking fees go toward education for underprivileged children adds a meaningful dimension to the experience. The customer support team was also responsive and helpful. I highly recommend Humanitix for anyone looking to plan an event with ease and a purpose!

The most helpful customer service and the platform is easy to use. Highly recommended!

I am so grateful to speak with a human and for it to feel personable. The email communications were very helpful and the phone call was helpful. Rose did some great investigating and detective work and resolved the challenge, something I was not able to do.

Had a very helpful chat with Lloyd about improving the search options for our fabulous harbour cruises in Sydney (Prestige Harbour Cruises). He was most empathetic and helpful.

Although I'm in Australia the team got back promptly (in less than 30 seconds) and gave me a clear answer to my question. They also ensured that updated information would go to the correct email address for my whole team to receive it! Thanks to the wonderful support team at Humanitix!

The help desk (Onyalie) saved me tons of time and aggravation by providing a clear, succinct video in answer to my multi-tiered question. This streamlined the process and simplified the whole operation.
Thanks so much!

Wonderful staff... really accommodating customer service. The platform is top quality. The organisation has awesome values. They give back... need I say more?

I have used Humanitix for ticketing for 2 events since April 2024. I switched to them after many disappointing experiences with Eventbrite and couldn't be more happy that I did. They offer all the features that I need from a ticketing platform and are very responsive to questions.

I did have a technical issue with my first payout, but Humanitix has been incredible fixing the issue. They are very communicative and proactive and the problem was fixed within a few hours of them being notified. I can't say that I've had anywhere near the level of excellent customer service I experienced with them from any other large company before. 10/10 would recommend.

I've been with Humanitix for about 10 months and couldn't be happier. Great service and the entire platform offer so many features that not only enhance the end product but address all the transactional needs that come with events. It was just yesterday morning during our team business meeting that I expressed how thrilled I am to be featuring all of our events on the Humanitix platform. Everything about my experience has consistently exceeded my expectations!🙂

As a first-time event creator and non tech-savvy person, Daisy was a personable and patient voice at the end of the line in a time of overwhelm.
She answered all of my questions (big and small) and was sympathetic to my feelings towards the daunting FAQ page on Humanitix (would be a great resource for those with a brain that runs in a straight line).
Prior to our meeting Daisy had researched our event and set up a mock event page to show me how the website would work for us, she meticulously explained all the funtions that would be applicable and had suggestions of different options that may suit.
After our 40 minute video, she followed up with an email summarising what we had gone over, with screenshots and links of how-to's. A week later I had more questions, and again she was quick to respond with clear instructions and more hints.
I held off writing the review as I assumed I'd need more help, but every time I had another query I would check Daisy's emails and low and behold, she'd already answered- just in case!
I hope all of the Humanitix customer service is in line with Daisy's attentivness and generosity. Thank you, thank you you, thank you!
Rose

We started using Humanitix in May. The platform is intuitive and easy to use. But due to our special requirements, we have used the Humanitix help centre at least three times in the last few months. Every time we have been impressed by how helpful they were. The help service is operated by real people, who always responded quickly and solved our problem right away.

Humanitix is super user friendly and the customer service is quick and easy to navigate!

I experienced a partial dropout of the software which needed a developer's input. Once I tested on various browsers and devices the problem was reported and sorted within 30mins. Impressed!

I use Humanitix as it is my employer's choice and I'd never used another event registration system before. I find it to be intuitive and easy to navigate. The help menu is really useful. When I get stuck on something, I use the chat function to ask for help. The Humanitix team area always quick to respond and solution focuses. They usually resolve my query within minutes.

Perfect, communication and assistance. Such an easy platform to use with stellar customer service!

We switched our ticketing platform from Eventbrite to Humanitix for two key reasons: pricing and customer service. As a not-for-profit, we also deeply appreciate Humanitix’s mission-driven approach, which aligns perfectly with our values. We are completely satisfied with the platform’s performance and couldn’t be happier with our decision to switch.

What truly stands out is the exceptional customer service. They genuinely care, respond promptly, and consistently follow up. It’s rare in today’s business environment to find a company that not only delivers on its promises but does so with such attention to detail and personalized service.

Thank you, Humanitix!

The ticketing system was very intuitive and user friendly. What makes this company great is that they have a focus to give back and make a positive difference in this world. Their ideology resonates with me and is refreshing in this space.

Humanitix offers an exceptional product. I love that I can offer tickets for my classes and workshops, and have the fees going towards worthy causes rather than corporate greed. I also have been completely WOWED by the customer service that they offer. The support I have received has been easily accessible, fast, extremely knowledgeable, and very friendly. It doesn't get better than this!