Humanitix Bewertungen 

We used another major ticketing platform that just about literally caused me to have a heart attack they were so unhelpful. We switched to Humanitix and I am SO SO GLAD!!! We have used them for a few years now for many events and have never had a problem. When another business is holding your money, you need to be able to trust them that they don't dick you around and make it hard for you to get your money.

Humanitix are always on hand with real people, they are quick, efficient and have never caused me any problems, have never caused me any stress.

I live on a small island that can make communications difficult with receiving SMS notifications and things like that, and so many businesses don't know how to handle our unique situation and it results in a lot of frustration.

However, Humanitix have always been able to accommodate and work around our challenges without any drama. Just because we don't fit in a certain box has not ever been a problem with Humanitix.

I HIGHLY recommend them. And as you can tell I am genuinely enthusiastic and loyal to them!

Onyalie was very helpful on our onine call. It is so nice to have someone to talk to face to face and show you a solution in real time on the platform. Loved that it took 5 minutes to sort and I walk away with the understanding I need!!

Humanitix support is fantastic. Every time I contact them for something, their service and willingness to help is well beyond what I have ever experienced with any other software or service provider.

I highly recommend Humanitix for the product, their support and their desire to do good in the world.

I was raised with the 'if you can't say anything good, say nothing at all' motto when discussing opinions of others. But I was also raised with 'Honesty is the Best Policy' motto regarding all words coming out of my mouth. In order to be true to both, the next few paragraphs will provided an honest assessment of specific issues experienced with a competing ticket service, but I will not use said services name.
The digression may add some length to this review but I feel it necessary as it draws stark contrast to my experience with Humanitix. Anyone who has used the competing service will likely recognize it immediately and thus be provided immediate context for comparing the two.
I came to Humanitix in search of a new ticketing service after the current service used by my agency and our contracted service provider implemented a unilateral change to the registration process resulting in multiple unintended negative consequences.
Securing any support from a live person was nigh impossible, and when provided was usually via email, and lost amongst the 20- 50 emails received almost daily from the service.
When I say, 'When it was provided it was usually via email', you might think, 'So what is the problem? support@ email accounts are the most common methods of delivering customer support today- so quit whining already...' Except there is no support email address available anywhere on their site. The only way to access support is through contact forms attached to specific Help Topics in the Support section of their website. And if you are a 'Free User' it is only available for 2 or 3 issues, all financial related.
And even after becoming a subscriber, i.e., 'Paying User', the service felt it necessary to remind me and my agency of the nominal value and importance we hold as a customer in their eyes with this notice at the top of the 'Contact Us' landing page:
'Your support options
It looks like you organize free events. For help, you can find answers to common issues on this page. Email support is available for some issues.'
Out of [I believe] 5 solicitations to this service's support team I have received 3 responses, only one of which satisfactorily resolved my issue. In three of the contacts I had to misuse one of their contact forms in order ask my question one of which was a legitimate, finance-related customer service question- the service had charged us for our annual subscription, then, 10 days later suspended our subscription with no notice or explanation, making us a 'Free User' again no access to live support. This issue took almost a week to resolve...
My description of my very first encounter with Humanitix Customer Service will be much shorter. Which, perhaps ironically, is how all experiences with Customer Service SHOULD be.
All customers should have access to a human to address legitimate issues with the service provided.
I am new to Humanitix. I just completed my very first event entry. That was yesterday. I was under a deadline. If the event was not ready at COB, due to other complications of process it would not be able to be advertised for another week, and that would have narrowed collateral timelines for a slew of others. This would not have been a disaster, but I would have not have come out looking good or feeling very groovy. I figured out most of the process quickly- a few confusing bits, but it was a straightforward, logical flow... Until I finished the online event page and tried to publish.
I initially encountered the problem at 1.5 hours to COB. I am fairly bright with the techy stuff so I was not worried. A little flustered when my chiming clocks struck the hour and I had made no progress. When they struck the half hour. I clicked on the chat button, typed my question and got: 'we're after hours and no customer service support is available', I was not surprised. It was the next two lines that surprised. 'However, we are currently 30 mins from 1st shift and someone will respond to at that time.' 30 minutes I did not have to save face, but at least it would fixed today. Then I noticed the wavy line in chat window- a PERSON was responding... and less than 3 mins later my issue was resolved. I was able to publish, save face, and close my day with a victory!
I sent a copy of the chat text to our contracted partner. I am recommending we drop the other service and move here. Yes, we do free trainings... that draw more than 1000 unique visitors each month and an average of 300+ month over month repeat customers (until successful completion of class). Those numbers are rough, and based off stats provided quarterly from the service. I don't know how those numbers translate for Humanitix, but I do know Lenders LOVE to see consistent traffic and addition of new accounts in new clients.
And are LEARY of the reverse with current clients.

I just wanted to say thank you for building a simple, easy to use, beautiful product. I shall never return to Eventbrite again. Thanks for ending my frustration.

Friendly, helpful and proactive staff members have made all the difference for me. My event is now up and running and selling lots of tickets- so pleased Daisy helped me with the final touches so we could get selling today. Thanks Humanitix!!

I have had both Rose (about a fortnight ago) and Ony look after me and I commented to them both how not only helpful they were but also how professional and patient. Great training Humanitix!

Daisy was great! She helped me before our call and clarified everything for me.
She was a tremendous help!

Prompt - assisted with ease and was very helpful!

Onyalie was very friendly and helpful, clear in her instructions and advice. It is unusual to get such friendly and understanding technical help, with suggestions and tips beyond the original questions I had raised. Overall all a very positive experience and makes me like Humanitix even more!!

Easy to access support to transfer an account to a colleague, great to able to talk through needs and next steps with a knowledgeable, efficient and friendly Humanitix team member. Fabulous to be able to book a 10-minute support call at a time that worked for me. Excellent follow-up post call, and smooth process for the transfer. Thank you!

Humanitix is the best ticketing site I have used. It had all the needs of our business and was very functional and easy to use. Time zones auto adjusted seamlessly for online events across the country and always had excellent and fast support if needed.

I am thrilled to share my wonderful experience with Rose Hemming from Humanitix. From the moment we began working together, Rose has been incredibly helpful, professional, and efficient. Her dedication to ensuring our Pink Ribbon Luncheon event's success has been evident in every interaction.

Rose provided clear and concise instructions, answered all my questions promptly, and went above and beyond to accommodate my needs. Her expertise and positive attitude made the entire process smooth and enjoyable. l couldn't have asked for a better partner in managing our event tickets.

Thank you, Rose, for your exceptional support and for making my experience with Humanitix a positive one. l look forward to working with you again in the future!

Very helpful, patient woman who went to the trouble of creating a small video to show me what to do. That impressed. Also the outcome was very positive as we eventually solved the problem.

Alex was super helpful, sent a video of what I needed to do, never received customer service this good and tailored and I'm not even a big client!

Really helpful and super efficient with response time. Plenty of support and information was provided throughout the whole process

I purchased tickets for an event that was cancelled days before the event and unfortunately the organiser went radio silent for 5 months and didn't honour refunds and my bank was no help. I reached out to Humanitix and spoke with Jeremy who was fantastic and he processed the refund for me. His service, understanding and professionalism was absolutely 5 star worthy.
The only reason I give 4 stars is they're near impossible to contact. No contact number or email given as it's all website based and the help topics werent what I needed so it was a dead end. I had to comment on an unrelated social media post and Jeremy reached out via DM.

So much easier than Trybooking. I love Humanitix. No damn robots, just humans (like their name) and amazing support from the team on their live chat.

Saved so much time on my events it's crazy and they look so much better. Plus everyone can see all my current and previous events!

Bought the most expensive tickets they had. The venue called them “diamond VIP” tickets. Guaranteed front row, blah blah blah. After taking a limo to the show, we were informed that the “diamond VIP seats were oversold and we had to take cheaper seats. They also said it was the ticket vendor’s fault. There’s no way to leave reviews with Humantix other than here. I will bash their name for eternity. Screw these guys. They most certainly don’t donate anything to charity either. Shame on Humantix. Total scam.

Our event had an Account Manager from the get go. Mia was easy to communicate with either by phone or email and always responded quickly to any communication. I felt supported throughout the time our event was online, September through to March. When we had a small issue setting up the scanners (user error :) ) a quick call had me receiving directions over the phone and another staff member contacted me the next day to make sure everything was working ok. It's been great guys working alongside you over the course of our event and guess what?? I am beginning to plan the 2025 event so it's all starting again!!