Having used the chargers at St Mellion estate, Saltash, Cornwall over the past few days, it was dissapointing to see bays occupied by vehicles that were still connected to the chargers, but no owners... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Still nowhere near as competitive as Tesla and until you are and start to compete with them properly maybe we'll see competion forcing public charging prices down as the costs are capitalist profiteer... Mehr ansehen
Unternehmen hat geantwortet
20 minutes in to charging then it stopped not able to disconnect from car as touch screen option wasn't available on the screen so had to call customer service, first time using instavolt, not impres... Mehr ansehen
Unternehmen hat geantwortet
Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Kontaktinformationen
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, Vereinigtes Königreich
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3,7
Akzeptabel
987 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Maybe give me the Credit back I applied…
Maybe give me the Credit back I applied to my account so I can charge my Tesla and why is the only option for a swipe charge £45 works out cheaper to fuel a car for the day then use one of your chargers
21. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good morning Matthew,
Hi there, thank you for taking the time to leave your feedback, I am sorry to hear about your recent experience.
Our chargers require a £45 pre-authorisation hold when initiating a charge using a contactless card. This is not a fee but a temporary hold to ensure sufficient funds are available, any unused amount is automatically refunded by your bank within 5-10 working days. If your charge did not go ahead, the full £45 will also be returned to your account within that timeframe.
If you believe there is a credit missing from your InstaVolt app account, please do get in touch with our support team at info@instavolt.co.uk so we can investigate further for you and ensure your balance is correct. We’ve also requested your contact information so we can stay in touch and ensure the matter is resolved promptly.
We appreciate your feedback and hope to improve your next charging experience with us.
Kind regards. The InstaVolt Team
Fast and convenient
Fast and convenient, cheap evening rates are unbeatable!
21. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good Morning Gary,
Thank you for your five star review! we are very glad to hear of your recent experience at our charging station, it's great to know you had a fast and convenient charge and are taking good advantage of our off peak rates!
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
First time InstaVolt user
First time InstaVolt user. Effortless, plugged in and the app did the rest. If you’re in the Hamworthy area it’s worth a visit.
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Anthony, thank you for taking your time to leave us a wonderful review! We hope to see you on the network again soon, kind regards, the InstaVolt Team.
Very easy to use and good experience as…
Very easy to use and good experience as new to electric charging
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello Gail, thank you for taking your time to leave us a review! We hope to see you on the network again soon, kind regards, the InstaVolt team!
Excellent and easy to use
Excellent and easy to use. Faster charger yet !!
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello, thank you for leaving us a review. We are so pleased to hear that you find our chargers fast and easy to use! We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
Lots of chargers
Lots of chargers, very quick communication with app and reliable prices
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Rafal, thank you for your 5 star review. We are so glad to hear that you find our chargers quick and reliable! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Disgraceful service
Be carful when using this app as they are fraudulent people and poor customer service can only get through via email as the phone line is only for people at the charging stations .
Me and my sister have 2 separate accounts with instavolt and we use a mutual bank card to top up our account . My sister has an outstanding debt on this card caused by an overpayment that did not go through . I have loaded my account with money fine using my account but when I used the mutual card with the debt on it , it instantly blocked my account.
I did not know at the time there was a debt on that card until it blocked me, I got in contact with instavolt who said , their ict team have detected 2 accounts under the same account , which is incorrect as we are 2 different people using 2 different , phones , emails , passwords.
The true reason for the block on my account was due to the fact that I used a card that already had a debt with another account which triggered my account to be blocked. Ict failed to pick this up and see that this is indeed 2 different accounts and refusing the unblock my account despite it being 2 separate peoples account . Basically trying to assigned the debt to me which is illegal may I say .
Absolutely ridiculous uneducated staff that work within the facility and they need to reassess the type of goons they have on ict because it laughable, they make their own assumptions because they do not know the facts. Luckily there is many other charging stations as they will not get my money again neither will my sister be paying the over charge 🤣
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
If multiple accounts are created with matching information and/or personal details, they will be linked on our system. If one of the accounts has an outstanding balance for a charging session, all associated accounts will be temporarily disabled. This is necessary to prevent fraudulent activity and is always based on definitive data, not assumptions. We must respectfully disagree with the assertion that this constitutes fraudulent or illegal action. These measures are in line with standard industry practices and aim to maintain secure and reliable services for all our users. Our staff are thoroughly trained and competent in handling situations like these with integrity and transparency.
As soon as the outstanding balance has been paid, we can re-enable all linked accounts.
Kind regards,
InstaVolt
I recently had the opportunity to use…
I recently had the opportunity to use the InstaVolt charging station at Swindon Junction 16 M4, and I must say it is an excellent location. The site is quiet and conveniently situated within walking distance of Costa and a Greek Subway, which made the experience even more pleasant. Additionally, the night tariff is notably favorable. Overall, it was a great experience, and I look forward to using this facility again in the future.
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon Marcin,
Thank you for your 5 star review! We are very glad to hear that you had an excellent experience at one of our stations. Taking advantage of the off peak rates on our InstaVolt app is always a plus!
We do hope to see you on the network again soon.
Kind Regards, The InstaVolt Team
Work well the app is very efficient and…
Work well the app is very efficient and you don’t pay up front the app shows your balance while charging so you can stop it at any time great
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good morning,
Thank you for your five-star review! We are so glad to hear that you found the InstaVolt app to be efficient and you had a successful charging session.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Easy fast charge.
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello Jonathan,
Thank you for your five star review. We're happy to hear you found our chargers to be fast and easy to use.
We look forward to seeing you on the network again soon!
Kind regards, The InstaVolt Team
First time using your app this evening…
First time using your app this evening to take advantage of your cheaper charging rates after 8pm. Amazing, simple and easy charging as usual. My free £5 credit was also instantly credited to my account after charging using a promo code. Your charging stations are the best, always working and never an issue.
8. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for your five star review!
We're glad to hear you find the app and chargers simple to use and that you're making the most of our off-peak rate.
Thank you again for your support, and we look forward to seeing you on the network again soon.
Kind regards,
The InstaVolt Team
When you set up an account via the app
When you set up an account via the app, like just about all providers, they ask for a debit/credit card to be able to bill against.
Unlike just about all other providers, they then take £20 and provide no way to have it refunded.
The aim of signing up is to be able to charge my car as and when needed, not provide a free loan to the company.
8. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon Roger,
Thank you for your feedback, and we are sorry to hear about your concerns regarding the £20 charge.
When you set up a credit account on the InstaVolt app, a one-time £20 validation amount is taken to confirm your payment method.
This isn’t a fee or deposit, the full amount is added to your app account balance and can either be used towards your charging sessions or withdrawn at any time via the app or our online portal.
If you need help withdrawing the balance or have any other concerns, please feel free to reach out to us at info@instavolt.co.uk as we’d be more than happy to assist.
Kind regards, The InstaVolt Team
Seems as though the same issue is a…
Seems as though the same issue is a common problem. Charged me £45 local Macdonald's parking, I had but a moment's charge, around 15 mins, and £45 charged to my bank card! What is this folly?!
7. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello Stevie,
Thank you for your review, and we are sorry to hear about your experience.
It sounds like you may have encountered a pre-authorisation charge, which is temporarily reserved when starting a charge via contactless payment.
For some charger models, this is £45.00 and is used to validate the payment method. If your session was successful, this amount will be automatically adjusted to reflect the actual cost of your charge. If the charge was unsuccessful, the full £45.00 will be released back to your account, this typically takes 5-10 working days, depending on your bank.
If you believe the amount hasn't been refunded or you’d like us to look into this further, please contact us at info@instavolt.co.uk with the details of your session (date, time, location and amount charged) and we’ll be happy to help.
Kind regards, The InstaVolt Team
REDUCED CHARGING PRICE
I really like the partner reduced pricing when using the Instavolt App, between 8pm and 7am, as I previously used it between 10pm till 6am. Instavolt appear to be one of the most expensive providers of energy normally, so this is a bonus
Had a few issues though with obtaining a connection to charge.
Normally Instavolt chargers are easy and simple to use, but not on this occassion.
Phoned the helpline and everything sorted quite quickly. Thank you
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for taking the time to leave your review.
We’re sorry to hear you had some difficulty connecting on this occasion, but glad our 24/7 helpline was able to resolve things quickly for you. While we aim to make every charge as smooth as possible, we appreciate you bearing with us when things don’t go quite to plan.
Thank you again for your feedback and continued support, we look forward to seeing you at our chargers again soon!
Kind regards, The InstaVolt Team
Very clean toilets
Very clean toilets. Quick charge. Great free coffee and helpful staff
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon Mark,
Thank you for your 5 star review! We are so glad to hear that you had a quick charge with us, and managed to also enjoy the amenities nearby.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Very good service
Working properly every city
And fast charging
Im very happy and thankful
1. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello, thank you for your 5 star review! We are so glad to hear that you found our chargers to be fast and without issues! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
VERY Bad experience
Started bad when I couldn't read the screen because it is south facing. Turned out the charger wasn't working, so had to move to another. For some reason when we managed to get it working it took twenty pounds off my debit card. Two weeks on and still not returned. The cost of the transaction was £44.26 . Which is about 12 1/2 times more than I pay at home for the same amount of energy. How is this price justifiable?
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for taking the time to share your experience, we are very sorry to hear about the difficulties you encountered at our charging station.
We’ve requested some further information from you directly via Trustpilot so we can investigate this in more detail for you.
We’d really like the opportunity to look into this properly and resolve it for you as quickly as possible. Thank you again for bringing this to our attention.
Kind regards, The InstaVolt Team
Withdrawal issue
I have requested a withdrawal of amount on my account. It’s been 4 days and there’s still showing the option to cancel my withdrawal request which proves it hasn’t even started processing. I have sent emails but only get the automated response. Quick to take money but slow or just plain won’t return it.
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for taking the time to leave your feedback, and we're really sorry to hear about the experience you've had. We completely understand your frustration and apologise for the delay in processing your withdrawal request.
We’ve requested some further information from you via Trustpilot, please may you provide ourselves with your email so we can look into this in more detail and resolve it as quickly as possible. Thank you in advance.
Kind regards, The InstaVolt Team
Got the InstaVolt app
Got the InstaVolt app
So easy to use 2 buttons and a slide
Plug in and done fantastic
26. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon Dean,
We're really pleased to hear you're enjoying the app and making the most of the great features it offers; from accessing off-peak charging rates, earning Reward Volts, to keeping track of your full charging history.
We really appreciate your support and look forward to seeing you at our chargers again soon! 🚗⚡
Kind regards, The InstaVolt Team
M40 banbury
Excellent charging station now seen it evolve. Daytime facilities good, evening it's much quieter and good opportunity to take the advantage of cheaper rate. They'd clean up the market been able to offer that rate in daytime forcing public charging to lower
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon Jim,
Thank you for your five star review! We are glad to hear you found the daytime facilities good but also take good advantage of our off-peak rate in the evenings.
We hope to see you on the network again soon!
Kind regards, The InstaVolt Team
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