Having used the chargers at St Mellion estate, Saltash, Cornwall over the past few days, it was dissapointing to see bays occupied by vehicles that were still connected to the chargers, but no owners... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Still nowhere near as competitive as Tesla and until you are and start to compete with them properly maybe we'll see competion forcing public charging prices down as the costs are capitalist profiteer... Mehr ansehen
Unternehmen hat geantwortet
20 minutes in to charging then it stopped not able to disconnect from car as touch screen option wasn't available on the screen so had to call customer service, first time using instavolt, not impres... Mehr ansehen
Unternehmen hat geantwortet
Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Kontaktinformationen
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, Vereinigtes Königreich
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3,7
Akzeptabel
987 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very handy placed charging point's
Very handy placed charging point's
Competitive prices.
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Robert, thank you for your 5 star review. We are so glad to hear that you found our charging locations handy. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Boktan bir deneyeyim
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Muharrem, thank you for taking the time to leave us a review. If you experienced any issues, please do email us at info@instavolt.co.uk and we can look into it for you. Kind regards, the InstaVolt team.
When I receive your card I will let you…
When I receive your card I will let you know.
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Steve, thank you for your review! We're happy to hear you have ordered an RFID card with us. We hope to see you on the network again soon, kind regards, the InstaVolt team.
visited Bell Farm…
On Sunday 13th July I visited Bell Farm Way, Kempston, Bedford MK43 9SS to charge my EV.
The station internet is appalling, waiting 5 minute for a connection to use the app, getting impatient I presented my debit card, depositing £45.00.
fair enough it took just 40 minutes to recharge but no indication by phone or message on screen. I only found out through my car.
I contacted CS on Monday by email and phone, they had no idea where the station was and no idea how much my charge had cost !
When I asked when I would get my £45 deposit back I was told 5 WORKING DAYS.
This is the 2nd bad experience at this station and CS couldn't care less !!
I’ve since found out 50% charge cost nearly £40 !!
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Andrew, thank you for your review. We are sorry that you had issues with the app at our Bedford Link charging station.
We have no known issues with the app at this site so it is possible that it may have been a connectivity problem between your phone and the charger that prevented the charging session from being initiated. If you are ever in an area of poor signal, or if the app is struggling to connect to a charger, you could use an RFID card which links to your app account and can be used like a contactless card on the station. The card doesn’t rely on signal to work and when used, all your transaction data gets transferred to your app account.
The £45.00 pre-authorisation fee for card sessions is released automatically by InstaVolt after the session, the time it takes to show back in your available balance is dependant on your banking provider, it can take 5 working days but it's often a lot sooner.
We're sorry that you feel that our Customer Service Team did not care about your experience, they have spoken with you several times over phone and email, providing detailed breakdowns of your recent charging sessions to answer your queries regarding your session costs.
If you have any additional questions, please let us know.
Kind regards,
InstaVolt
All good
All good, works every time without any issues like most of the other charging points. It is a little more expensive, but the time and hassle you save compared with other apps is worth every penny.
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Rodrigo, thank you so much for your kind words! We're really pleased to hear that you've had such a smooth and reliable experience with our chargers. Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability and an ever-growing network of nationwide chargers. It's great to know that's made a difference for you. We hope to see you at one of our sites again soon!
Kind regards,
The InstaVolt Team
Charged my works van yesterday and was…
Charged my works van yesterday and was charged the full £45 for half an hour from 43% to not even full charge. why so much I have not had this problem with other chargers.
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello, thank you for taking the time to leave a review. We’re sorry to hear there was any confusion regarding your recent charging session.
Please note that when you initiate a charge using a contactless card, a pre-authorisation fee of either £15.00 or £45.00 (depending on the charger model) is temporarily reserved on your card. This is not a charge, but a standard banking hold to ensure sufficient funds are available.
If your session is successful, the correct amount for the electricity used will replace the pre-authorisation. If the session fails or is cancelled, the hold is released automatically—usually within 5–10 working days, depending on your bank.
If you would prefer to avoid these pre-authorisation fees in future, you can use our free InstaVolt app or InstaVolt RFID card, which do not require any pre-authorisation at all.
We hope to see you at one of our sites again soon!
Kind regards,
The InstaVolt Team
Antwort von instavolt.co.uk
Hi, Thank you so much for taking the time to leave such a lovely review. We're glad to hear you had a good app experience, We look forward to see you on the network again soon!
kind regards,
The InstaVolt Team
Welcome to the future
I charged my rental car in 20 minutes, giving me just enough time to enjoy the free cup of coffee. The chargers were well spaced out and marked with clear instructions explaining the multiple payment options. I chose to use the app and was rewarded with a 7% discount.
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Tim, Thank you so much for taking the time to leave such a lovely review. Were so glad to hear that you enjoyed your free coffee from Starbucks while you charged! We look forward to see you on the network again soon!
kind regards,
The InstaVolt Team
89p???!!!
89p???!!!! Daytime robbery - twice as high as Tesla charges... Avoid unless you can charge off peak at 54pc
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Gallina, thank you for taking the time to provide your feedback on our price of £0.87 per kWh. Our price is in line with ultra-rapid providers in the UK who offer a contactless, pay-as-you-charge rate on networks of a similar size. Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability and an ever-growing network of nationwide chargers. However, we will ensure that your thoughts are passed on to the relevant team for consideration.
Kind regards,
The InstaVolt Team
Charged at 8.45pm
Charged at 8.45pm using the App, expecting an off peak rate. Full rate charged.
6. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Mike, thank you for your review. We have looked into this for you and can see that during your charging session at Leominster, your vehicle received 12kWh and you were charged approximately £6 so it appears that you have been charged correctly at the Off Peak price of £0.54 per kWh. We hope this helps, and we hope to have you charge with us again soon. Kind regards, the InstaVolt team.
Wow lightning speed
Wow. What a fast charging. Felt so nice to have quickest charge.
6. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Abdul, thank you for your 5 star review! We are so glad to hear that you received a fast charge with us. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Amazing
Amazing. Charge points quick charging time and very affordable off peak times
5. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello, thank you for leaving us a 5 star review. We are so pleased to hear that you found our chargers quick and affordable when taking advantage of the Off Peak times. We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
Antwort von instavolt.co.uk
Hi JJ, thank you for your review. We are glad to hear that you find our chargers easy to use! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Very easy
Very easy, great promotions. Cost effective. Fast charging
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for your five star review! We're are happy to hear you had a positive experience at our chargers and find them to be fast and easy!
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
1st time user… would strongly advise other 1st time users to read.
1st time use. Charged quickly. Relatively easy to sort out. However, nearly 12 hours later and I’ve just seen they’ve still kept the pre-authorisation of £45. This a terrible practice. Plenty of supermarkets pre auth £100 now for petrol but it’s cancelled instantly on compeltion and not lost from your bank. To read other reviews and see instavolt say they return in within 5-10 days is outrageous and stinks of holding that money someone and making further interest of it. Firstly, if they are going to do this it should be made extremely clear at point of sale. Secondly, they just shouldn’t be allowed to do it. This is not return and refund. That money should in all practical sense not leave the costumers account. I’m actually shocked they do this. Will avoid. Would advise all other 1st users to do the same if you don’t want to be out of pocket for a week.
PS You will now see the boiler player copy and paste reply from Instavolt about this issue. As if they’ve said anything that wasn’t basically said in the review. They repeated the 5-10 days thing … as if that makes it normal. But they did add… download our app to avoid us holding preventing access to your money for an extended period of time.
29. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for your feedback. We are sorry to hear of the inconvenienced you faced at our chargers.
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction. Depending on who you bank with you may see these as pending transactions or they will appear to have been taken from your account.
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
If you use our chargers regularly and would like to work around the pre-authorisation fees, you could download our app and use it to start a charging session. As your payment card is already authenticated on the app, no pre-authorisation fees get taken when you charge via this method.
We do hope the this helps and if you have any other questions or concerns, please let us know at info@instavolt.co.uk.
Kind regards, The InstaVolt Regards
Off peak price makes sense
I’ve just had a really good experience at a new installation quite close to me in a McDonald’s, opting to benefit from the 54p off-peak rate. The chargers are rated at 160KW and since my EV is 800V capable it was pulling 159.7KW all the time I was there (40-80% top up charge), which only took 15 mins. Two main gripes: the normal peak rate is 87p which is exorbitant, and I just wish the chargers matched the 350KW power rating of rivals, in which case I could do 10-80% in the same time it took today. Higher prices + lower power isn’t a great mix.
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello, thank you for your review. We appreciate you taking the time to provide us with your feedback and we are pleased to hear that you were able to take advantage of our Off Peak pricing. We have raised your feedback with the relevant teams so that this can be considered going forward. We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
I am amazed they can justify a £45 intial payment…
I am amazed they can justify a £45 initial charge, the first time I used these the first charge did not accept so had to use the charger next to it, I was then charged an initial £90 and took nearly 2 weeks to return to my bank, called customer service was told there is nothing they can do. I then unfortunately had to use them again at a services and it's been a week I'm still waiting for my refund, took an initial £45, calculated what I had used and called that from my bank a few days later but still left the £28 difference in my pending balance. Absolutely ridiculous. I will avoid this company at all costs in future
22. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Louise, thank you for taking the time to leave us a review, we do apologise for any inconvenience caused. Please rest assured, InstaVolt immediately reverse all pre-authorisation fees and these should then be refunded to you by your bank within 5-10 working days. However, we would like to look into this for you, so please could you email us at info@instavolt.co.uk with the details of your charging session? Kind regards, the InstaVolt team.
Always taking ages to return money
Always taking ages to return money
Also the electric I got today was expensive and seem to disappear very quickly after a charge
Rip of merchants and avoid
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi, thank you for your review. If you are referring to the pre-authorisation fee that is temporarily taken when you charge via a credit or debit card, please note that these are released by InstaVolt as soon as the session is complete. The time it takes for the funds to show back in your available balance is dictated by the banking provider. We charge a standard rate per kWh (£0.87) with no subscription fees for everyone that uses our chargers. We also offer an off-peak rate of £0.54 via the app/RFID when charging between 20:00 and 07:00. We charge per kWh of electricity, the actual miles you would receive from a charge would be influenced by various external factors such as the vehicle model, external conditions, driving style etc. I hope this helps to address your concerns.
Kind regards,
InstaVolt
Really easy to use
Really easy to use. Very quick vharge
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Pat, thank you so much for taking the time to leave a 5 star review! It's great to hear that you found our chargers easy and quick to use. We really appreciate your feedback and look forward to seeing you on the network again soon.
Kind regards,
InstaVolt
Easy to use with their App at a…
Easy to use with their App at a reasonable price
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for your 5 star review! We are glad to hear you find our app easy to use and our pricing reasonable.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
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