Having used the chargers at St Mellion estate, Saltash, Cornwall over the past few days, it was dissapointing to see bays occupied by vehicles that were still connected to the chargers, but no owners... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Still nowhere near as competitive as Tesla and until you are and start to compete with them properly maybe we'll see competion forcing public charging prices down as the costs are capitalist profiteer... Mehr ansehen
Unternehmen hat geantwortet
20 minutes in to charging then it stopped not able to disconnect from car as touch screen option wasn't available on the screen so had to call customer service, first time using instavolt, not impres... Mehr ansehen
Unternehmen hat geantwortet
Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Kontaktinformationen
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, Vereinigtes Königreich
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3,7
Akzeptabel
987 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Simple to understand the charging…
Simple to understand the charging process and fast charging
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Surinder, thank you for your 5 star review. We are glad to hear you found charging with us fast and simple. We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
Always a good experience !
Always a good experience, easy to use, love the rapid charge points. The app makes it all very quick and simple. It literally is plug and go. Very straightforward and always close to somewhere I can grab a coffee. Always my go to !
19. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi,
Thank you so much for your lovely review! We’re really glad to hear you find charging with InstaVolt quick, easy, and convenient, and that you enjoy the nearby coffee stops too!
It’s great to know we’re your go-to network, and we truly appreciate you taking the time to share your experience. We look forward to seeing you at our chargers again soon.
Kind regards,
The InstaVolt Team
I haven’t used the machine before…
I haven’t used the machine before download the app followed it then nothing but charged me £15 twice then another £37 when I got it going so an expensive experience
26. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi there,
I’m really sorry to hear about your experience, and I completely understand how frustrating that must have been, especially on your first visit. The £15 amounts you mentioned are pre-authorisation fees, which are temporarily held by your bank each time you tap your card to start a charge. These aren’t additional charges and will automatically be released within 5–10 working days, depending on your bank.
The £37 would be for the actual cost of the electricity you used during your successful charging session.
If you’d like us to double-check everything for you or send a receipt, please contact us at info@instavolt.co.uk
with the date, location, and last four digits of your payment card, and we’ll be happy to help.
Thank you for taking the time to share your feedback, we really appreciate it, and we hope your next charge with us is a smoother one.
Kind regards,
The InstaVolt Team
This is an expensive way to charge…
This is an expensive way to charge unless you can use the app. Despite always trying, the app fails leaving me no option but to use a debit card and pay full price. Of course I don’t receive any rewards either! Poor design.
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the issues you’ve had using our app. We completely understand how frustrating this must be, especially when you’re trying to take advantage of the lower app rate and earn rewards.
Please could you email us at app.support@instavolt.co.uk
with a brief description of what happens when you try to start a session through the app? If possible, a screenshot would also really help our team identify what’s going wrong and get it fixed for you.
We want to make sure you’re able to enjoy the full benefits of using the app, including off-peak pricing and volt rewards, so we’d really like the opportunity to look into this further for you.
Kind regards,
The InstaVolt Team
Pretty decent charge
Pretty decent charge, but pricey and app could be w bit better but not bad at all.
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi,
Thank you for taking the time to leave your review, we really appreciate your feedback. We’re glad to hear you had a good charging experience, and we completely understand your thoughts on pricing and the app.
We’re always working on improvements to make our service as smooth and reliable as possible, so your comments are very helpful.
Thanks again for choosing InstaVolt, and we hope to see you at one of our chargers again soon.
Kind regards,
The InstaVolt Team
So easy to use
So easy to use, fast charging, would recommend and would 100% use again
19. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Colin,
Thank you so much for your lovely review! We’re really glad to hear you found our chargers easy to use and that you had a great experience with the speed and reliability.
We really appreciate your recommendation and look forward to seeing you at one of our chargers again soon.
Kind regards,
The InstaVolt Team
Topped up my car just to get me home…
Topped up my car just to get me home which cost £6 but charged £45 pending until they can sort out the payment. Said it could take up to two weeks.
Shocking and lazy considering it's 2025
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hello Antony,
Thank you for providing your feedback on our services, please accept our apologies for any inconvenience caused.
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction. Depending on who you bank with you may see these as pending transactions or they will appear to have been taken from your account.
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
However, if you use our chargers regularly and would like to work around the pre-authorisation fees, you could download our app and use it to start a charging session. As your payment card is already authenticated on the app, no pre-authorisation fees get taken when you charge via this method.
We do hope the this helps and if you have any other questions or concerns, please let us know at info@instavolt.co.uk.
Kind regards, The InstaVolt Team
Three Maids Superhub near Winchester
44 chargers only 3 in use. Easy to use and good Starbucks on site with clean toilets etc.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Rob, thank you for your 5 star review! We are happy to hear that you found our Winchester Hub easy to use and that you were pleased with the on-site amenities. We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
Extremely good customer service…
Extremely good customer service received when calling the help centre.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Rigo, thank you for leaving us a 5 star review! We are glad to hear that you were happy with your recent experience with our Customer Service team. We hope to have you charging with us again soon. Kind regards, the InstaVolt team.
Very easy to use and fast
Very easy to use and fast . Can be expensive but you obviously pay for your time .
11. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Jenny, thank you for your review! We are so pleased that you found our chargers fast and easy to use. We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
17kw from a50kw charger is not good enough
I have tried using the Instavolt charging system twice now . The first time despite loading £20 onto the app i could not get the app to communicate with the charge point so had to use my credit card to charge the car which cost me 89p per kw at 6am also the charging from 10% would not go above 30kw. This morning again at 6.10 am at Bannatynes in Eastbourne on charger number 1 i was able to use the app and my current charge was at 52% so i wanted to charge it to 80% and it would not charge above 17kw so it took me around 40 mins for a 10kw charge which in my opinion is not good enough for whatever reason . My car has done less than 6k miles and is 18 months old so no battery age issue.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi David, thank you for taking the time to leave us a review. We are sorry to hear that you have recently experienced issues when charging with us. Please could you email us at info@instavolt.co.uk with the date and approximate times of your recent charging sessions so that we can look into this for you? Kind regards, the InstaVolt team.
Instavolt is the best
Instavolt is fantastic, efficient, clean, and quick, the best in EV charging.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Alan, thank you for your 5 star review. We are so glad to hear that you find us to be the best in EV Charging! We look forward to having you on the Network again soon. Kind regards, the InstaVolt team.
I had a lot of problems with chargers
I had a lot of problems with chargers, but never with Instavolt. Always quick and easy to charge the car. Easy acceible and very easy to use. Im recommending Instavolt.
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Michal, thank you for your 5 star review. We are so glad to hear that you find our chargers accessible and easy to use! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Very easy to use as first time
Very easy to use as first time
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi Stephen, thank you for your 5 star review. We are glad to hear that you found using our chargers for the first time easy. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Not very pleased that Instavolt has now…
Not very pleased that Instavolt has now increased off peak charge prices from 54pkh to 60pkh.Now I can charge at Tesla non Tesla cheaper and I pay a monthly subscription of only £4.99 and can
Charge at IONITY for just 43pkh
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Hi John, thank you for taking the time to leave us a review.
Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability, and an ever-growing network of nationwide chargers. Due to the continued rise in energy and supply costs, we have made the difficult decision to increase our prices.
We understand that price increases are never welcome, and we’ve done our best to minimise the impact while remaining committed to offering great value. We regularly review our costs and, whenever possible, will pass any savings back to our customers. We will ensure your feedback is passed onto the relevant teams regarding this.
Kind regards, the InstaVolt team
The app never works for me to take…
The app never works for me to take advantage of the cheaper rates between 8pm and 7pm. This is the third time of trying to use the app. Out of frustration I have to use my card to pay the full balance.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for taking the time to leave us a review.
We’re very sorry to hear that you were unable to access the off-peak rate through the app, we completely understand how frustrating that must have been.
Please may you provide ourselves with your email address, so we can contact you and investigate the issue further for you?
Thank you for giving us the opportunity to resolve this, we look forward to hearing back from you.
Kind regards, The InstaVolt Team
Chargers always available and never…
Chargers always available and never have any issues
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon Craig,
Thank you for your five star review! We’re happy to hear about your positive experience and that our chargers are always readily available to you.
We really appreciate your support and look forward to seeing you on the network again soon.
Kind regards, The InstaVolt Team
Reliable and rapid
Reliable and rapid. Always one available, not far off route. Available for all EVs with just a bank card. Good deals for app or RFID users. Speedy repairs to broken charging points.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon,
Thank you for your review! We’re glad to hear that you find our chargers to be reliable, rapid and that you are taking good advantage of our off-peak rates available to app and RFID users.
We really appreciate your support and look forward to keeping you charged up on many more journeys.
Kind regards, The InstaVolt Team
Bought my car on the Saturday and used…
Bought my car on the Saturday and used this first on the Sunday. Rapid charging for 10 mins cost £10 which added 35 miles. Great for a quick fix plus easy to use!
5. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von instavolt.co.uk
Good afternoon Jo,
Thank you for your five star review! We are very glad to hear that you found our chargers to be quick and easy to use.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Antwort von instavolt.co.uk
Hi Haydn, thank you for your 5 star review. We are so glad to hear that you were able to charge without any issue! We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
So funktioniert Trustpilot
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