Jet2.com Limited Bewertungen 118

Picked up the car at Mahorn airport (sixt) Service was excellent car and drop off easy. Don't trust the negative reviews.

Don't take Jet 2 Insurance just get insurance when you get there.

Avoid Jet2 Car Hire and Goldcar – Unethical and Deceptive Practices

I booked a car hire through Jet2 Car Hire with Goldcar, including AXA premium insurance to cover any excess. Upon arrival at Malaga Airport around 21:00, ready to collect the car and head to our villa in Marbella, I was told by the Goldcar representative that they do not accept AXA insurance. Despite trying to explain that I had already purchased my own coverage, I was bluntly told that it was invalid and that my only option was to purchase their own insurance – an additional €352 on top of what I had already paid through Jet2.

In addition, I was charged another €142 for fuel cover, which I understand can be common, but despite returning the car with a full tank, I have yet to be reimbursed for this amount.

It became clear that Jet2 simply acts as an intermediary and takes no responsibility for the practices of the companies they work with. Goldcar’s behavior was inflexible, dismissive, and unethical, leaving me with no choice but to pay hundreds more at the last minute or be stranded without a vehicle.

This experience was stressful, costly, and completely avoidable. I strongly advise anyone considering Jet2 Car Hire or Goldcar to think twice. Book directly with a reputable rental company so you know exactly what you're getting and avoid any surprise charges or shady upselling tactics when you arrive tired and just want a smooth pickup.

Lesson learned – I will never use Jet2 or Goldcar again.

Charging families to sit together. So scummy!! What a horrible practice in this industry.
If you are ripping people off for this, at least make a less complicated online system. When you book via Onthebeach holidays, it is confusing to log into the right part of Jet2.

DO NOT USE JET2 HIRE A CAR
I repeat do not under any circumstances use this company for car hire . Awful experience Leeds Bradford had a fire alarm so many passengers didn’t board. The flight took off late abd when we arrived the car hire had closed early I tried to ring and they shut early Cartrawler is useless and Avis is worse still Inrang to arrange to pick the car up but they said I couldn’t have one now. So no car for the holidays a total waste of money.Refunds they want so
Much information so far too hard . They said they had refunded the insurance yes but the car couldn’t be refunded. they needed more information All staff tried to
Help but they all
Came back to fill the form uni didn’t know how to. Useless no flexibility abd why despite saying they would refund they wanted details they managed to refund the insurance so already have my bank details. IMHO just a scam to not pay you.
Just to be clear
DO NOT USE JET2 CAR HIRE EVERp

Do not book with jet2 car hire…..I booked a car for Larnaca airport. When I arrived to Europcar to collect the car I was met by a horrible lady called Liza. The lady told me my luggage would not fit in the car despite it being advertised as being able to carry 5 people and 3 cases. We were 4 people, 3 cases and a hand luggage. The lady wanted me to pay €180 to upgrade the car to which I stated I don’t need to. She then refused to give me any car and said I was being mean and not listening to her!
Left my family with a young child of 7 stranded at the airport at 12.30am(midnight)
Luckily Jet2 airport staff got us into a transfer to our hotel.
When I rang customer services it was a company called car trawler, who then said I was not eligible for a refund as the time passed for the car hire start time, however this was due to a delay. I have had to raise dispute with visa.

We find the airline disgraceful a family cannot sit together is simply ridiculous moving our seats on a long flight rubbish service Tried to check in online again wouldn't let me as they are a greedy airline with terrible service

Terrible experience. We only booked because we trusted the Jet2 name. It was subcontracted to a truly awful car hire company. Rude staff, extra charges, pressure to take extras and marooned in the middle of nowhere waiting for an airport shuttle that didn’t come and worrying about missing our flight. We have complained and had no response.
Just book direct with a reputable company instead.

The cheeky gets charged me £11,50 for a can of Heineken the first can was £4,50.
Watch out they just might rip you off too.
I'll never go with jet 2 again,bloody disgrace they helped themselves to my money.

If I could give zero stars I would.

Booked a car through jet2 carhire & was charged £441.65 when car hire was £230. It states on the site that only a deposit of £20 would be taken.

I then needed to cancel the car hire due to a family bereavement and was refunded £20.

I emailed jet2 to find it was a different compact called car trawler, e-mail rejected as mailbox was full. Managed to chat online to which they stated I had booked 3 cars, no emails to confirm this, and all the reference numbers took me to my one booking.

Finally got refund, but this is because I saw the error & did all the chasing, otherwise I would have been £421.65 out of pocket.

Avoid like the plague & book direct.

Booked meet and greet car hire through Jet2, confirmation came through showing that we had to go to the car park and get a shuttle bus to Tangerine car hire 15-20 minutes away from the airport and on return drop off car and again wait for a shuttle bus back to airport.
The definition of Meet and Greet is you arrive at the airport and met by the hire company which is when the car keys are handed over.
When returning you are met at the airport and hand over the keys at the end of the hire.
Details not passed to hirer in reference to this by Jet2.
Will not be using Jet2 again.

Booked car hire at Malaga Airport through Jet2's website. Wasn't aware that they have a third party they contract with a company called - Car Trawler. Terrible instructions for picking up the car and booked us in for a pickup at 7pm when the office closes at 6pm on a Sunday. Needless to say £164 and no car hire. Wasted 1.5 hours looking for where to pick it up! Have contacted Car Trawler for a refund and compensation 35 days later I'm still waiting for a resolution, they tell me they're still wsiting for a reply from Dollar rent a car. Contacted Jet2 and they're not interested instructed me to deal with Car Trawler. Shocking...Jet2 I expect better from you!

We travel with jet 2 about 8 flights a year and would recommend, from Stansted Airport we all so have booked hols we have just returned from Lanzarote Playa la blanca the Bacello hotel which was designed very good it’s fairly new , But they were way understaffed in the main dining room ( there was only one ) tables not cleared food areas and Bar area not not staff food was just warm , we pain for all inclusive but ate out 4out of 7 days I told hotel who in turn advised Jet 2 on site they contacted us and we never needed to say much, they said they were will to reimburse £200 pp the all inclusive price when we return home ,,, will I spoke to jet 2 a few days after and she said she offer £50 cash and a couple of £50 vouchers to use on next holiday, well we get that anyway as jet 2 members , so I said No thanks please check your information, it’s definitely different to what I was advised,,, still awaiting reply

Awful. Arrived too late to collect hire and the next morning they want you to pay again. Rubbish

We used jet2 to book our carhire in Potugal. Tangerine provided an efficient and cheap alternative to the 'Car at Airport' dealers. We will definitely use Jet2 and Tangerine again.

Place was ok, however my suitcase was robbed during returning flight and Jet2 stated "we cannot ascertain where items went missing so to stay fair and consistent with customers we will not compensate"

Not to mention it took them 3 months to call me back.

As part of our holiday package we included car hire and full cover car hire insurance. The rental car company was OK mobility, the insurance company was Rentalcover.com. All arranged as “add on” through Jet2.
We returned the car as instructed with full tank and no damage, placing the keys in the Dropbox. On return home we received a charge of £712.04 (£20 non sterling charge). We contacted the insurance to make our claim, and we were informed by rentalcover.com that we needed documentation and invoices from the car hire company to process the claim.
We contacted OKmobility who have still not replied (3months).
We contacted Jet2, two automated email replies and one customer service call later, still no documentation.
We returned home on the 25/10/24, sent our claim in 28/10/24.
When I called the Jet2 customer service line 6/12/24 I was informed that complaints up to 16/10/24 are currently being handled.
I have spoken today 13/12/24 to a representative from rentalcover.com (which is handled by a call centre), and been informed the charges are for “missing fuel” (the document charge for this is £150.00) and “vehicle damage”? When I asked for the documents to be forwarded to us to enable our claim, I was informed that we had to request from the car hire company OKmobility.
The car hire insurance cover extends for 3months from end of protection dates. Fortunately we placed a credit card down to cover the £1200.00 deposit, the bank has stepped into recover funds paid out, but this process is potentially a further 45 days.
If there is any connection between OKmobility and rentalcover.com this would seem to be a scam, and Jet2 must vet their partners thoroughly.
We have been given the run around for 3months it’s been stressful and frustrating to be met with no assistance and fictitious claims.

I could not believe how many bad reviews I found for Jet2 car hire. My experience was complete opposite. This was a second time we hired a car via Jet2 as we have traveled with them several times and it was always pleasure experience for us.
First time we booked a car in Sibenik, Croatia pre-Covid. This time we needed a car for 5 days in Montenegro (October 2024). Everything went smooth. From the choice Jet2 gave us via their websites I carefully chose Alamo, not the cheapest not the most expensive. Car (Renault Clio) was ready for us at Tivat airport (we had already been in Montenegro for a couple of days) at the agreed time. The procedure was quick and efficient, communication was done in good English. The second day we had really bad puncture "in the middle of nowhere". We called Alamo team and they came in 1 hour with a new car for us. Yes, of course we had to pay tyre replacement but it was covered by the premium axa insurance offered in Jet2 website as well. In the return we were delayed by an accident on our road and had to once again call Alamo team and agreed return next day. The return itself was as smooth as the pick up.
Overall I might use Jet2 website again but also I would do my own research of those car hire companies independently. I found Jet2 prices cheaper. The confirmation email with paperworks came immediately so win win.

In July 2024 we attempted to book a car with Jet2 for our Holiday to Kefalonia and wanted to do it all together to make it easier to keep track of everything. However it was a couple of weeks later that we realised we could see no car hire email confirmation for Jet2 car hire. We double checked our emails and spam and could find no email confirmation with booking reference or voucher etc. We called Jet2 to get the details and was told that there was no car hire for Kefalonia. We checked our credit card and could not see any payment to Jet2 car hire. Whilst we were a little surprised that there appeared to be no booking, as we had no reference, email confirmation and having been told there by Jet2 that there was no booking, we thought we'd better get some booked. When I called I was offered a quote by Jet2 but we compared prices and eventually booked it through Trip.com. We immediately received an email confirmation with a voucher and their terms and conditions. So on arrival at the Thrifty/Hertz car rental desk at Kefalonia airport, we were shocked to discover 2 car rentals in our name. We handed over the Trip.com voucher and went ahead with the car rental thru them. We explained that we had no knowledge of a rental made through Rentalcars.com by Booking.com but we did start to worry. Thrifty said they wouldn't cancel the booking in case there was another booking but that they would email us if no one turned up, which no-one did. Thrifty provided us with the reference number and left it with us to sort it out. We then spent the next 3 hours trying to get it sorted, checking emails, the Jet2 and Booking.com apps and made several telephone calls. We eventually discovered that there was a payment and booking with rentalcars.com? They eventually agreed to cancel the rental and after much back and forth agreed to refund 8 of the 11 days car rental. We were extremely disappointed with Jet2 , there was no confirmation email, no booking showing on Jet2 app or website and no booking according to their call centre.
Yes we have been refunded some but argue that if we had received confirmation we would have never duplicated the car hire booking, so continue to battle with Jet2 to get our point across and the remainder refunded.

Good economy travel but sadly not for me.being a large male 6f 9.seating was difficult for me and anyone sat next to me .par for course me will give up economy in the future.

When booking flights to Mallorca in May I noticed that car hire from RecordGo was cheaper when booking through Jet2 than direct. Thinking this was a no brainer as I always use the two companies independently, I booked both the flights and car hire paying for the insurance upgrade to fully cover the vehicle for any accident or damage. Immediately I had confirmation of the flights and car insurance but not the vehicle hire. After chasing Jet2 I was assured the booking had been made.
On arrival at RecordGo the car was indeed waiting but a €900 bond needed to be paid to cover any damage. On explaining that I'd already paid and showing the insurance companies email I was told the policy didn't cover their vehicles and paid another £140 something pounds instead of the bond.
I have always booked car hire direct with the RecordGo and will keep doing so avoiding Jet2 car hire at all costs.