Jet2.com Limited Bewertungen 118

NEVER rent a car from Wheego or use JET2.com…

I rented car from Wheego in Alicante recently, they were recommend by JET2.com . What a total scam! I’m surprised that Wheego is supported by both JET2.com & booking.com ?
Just like the other reviews, when I arrived to return car, a company representative came to check the car. She found immediately a single small hole barely visible to the eye. She found this tiny chip immediately & unless you know exactly where it was you would never be able to find it. But she "weirdly" went straight away to the tiny "damage ”. Then her aggressive boss a threatened to call the police when I took my own photos! I knew right then i was being scammed. . I have now been charged my entire 900 Euro deposit (to the penny) for this. JET2's Introduction to this recommend car hire company has been one of the worst care hire experiences ever, they also refuse to help me! I will never use either of them again!
I wish I'd seen all these reviews before.... BUYER BEWARE.

I wish I’d seen these reviews before I booked a hire car!! I am unable to print off my car hire voucher and have had no help from Jet2. They have directed me to rentacar who are unable to retrieve my booking details. Luckily we do not go on holiday until 2 weeks time so I will have to pay out for another car and hope to try and get my money back from Jet2…….wish me luck and avoid at all costs!!!

Avoid at all costs! I had difficulty downloading the car hire voucher and rang the customer service to ask to help. They had no idea how to solve the issue as the 'system was down' and could not even send the voucher via an email! Instead they said they would cancel and refund me...all a day before I was due to travel....shear incompetence all round and perhaps a blessing in disguise as the company clearly have no idea how to treat customers...so bad it was embarrassing 😳

Absolutely shocked at my Jet2 car hire experience. Trust the brand and have used Jet2 for years re flights and holidays but this was the first time using them for car hire. As I presumed they simply act as an agent and your car hire is through a local resort company. In Greece for me the company was called Autonation who are an awful company. On return of the car they were clearly desperate to add additional charges for “specialist cleaning’ that wasn’t justified. I refused to pay and returned to the UK. On my return I’ve noticed that this company has debited my credit card without my permission for the cleaning fee (I unfortunately had to give them a swipe of my card on hiring the car). I’ve had to block my credit card to prevent them taking further amounts.

Shocked that this happened and shocked when I then did a search on Trustpilot to see what a poor service Jet2 car hire provide when I feel all other aspects of the Jet2 business is trustworthy and reputable.

I wouldn’t use them again as they clearly don’t vet the car hire companies they pass you onto.

We book a car with them. Flight was 2 hours late and nobody waited for us to give us the car. Next day reservation was cancelled by the local supplier so we weren’t able to get the car the next day. After ask for refund they keep me almost 50£ for nothing. Awful experience. Just dont use them and book a car the time you arrive at your destination.

I can't believe that jet2 car could be so BAD they take your money and take no responsibility for the car hire companies they subcontract to.
They promise the earth and do nothing to enforce the contract, even their COE is in on the SCAM

After paying over £3400 the room at the San Antonio hotel was very poor it over looked a very busy main road with a sports bar right in front of balcony 2nd night bathroom flooded had to wait for maintenance 4th night couldn't get into safe had to wait in for maintenance and the last straw was when we were locked out of room for 2hours because electronic lock broke plus it stated air-conditioning but none was available when I asked about it I was told we only switch it on certain times a day and told they weren't allowed to tell me when this was it was never on very disappointed

Do not sell car hire attached to holidays without any responsibility to your customers being robbed by the car hire companies you led them to

Avoid at all costs. I naively trusted Jet2 car hire as their flights and customer care are so good. 1. Jet2 car hire is a front for other companies. 2. The terms and conditions bear no relationship to the actual product, i.e in terminal pickup meant for us a corner in the carpark waiting for a bloke to pick us up and drive 0.15 minutes to their office. 3. We got extra insurance £130.97 for a week, but wasn't worth the paper it was written on, got charged extra £324.25 I did scrape the sill of the car, but we had the extra insurance cover. Initially I refused to pay, they threatened me with the police, yes do call them I said but they didn't, then the guy went next door and got 3 of his male mates in, very threatening, and wouldn't drive us back to the airport until we had paid. Jet2 refused to help, only repaid the £32 which we had been charged for the satnav, there wasn't one! Boycar Antalya avoid! Barclay card were fabulous and did reimburse me.

Absolutely disgraceful company, hired a car at Malaga with Fire Fly through them, took the full insurance, when I went to collect the car Fire Fly made me take their full insurance anyone at €195. I couldn’t get back into the terminal to go to another company and was stranded alone in Malaga airport in my own not speaking Spanish! I contacted Jet2 on my return, I complained so much it was ‘escalated’ but basically fobbed off with its nothing to do with them! Well don’t upselling it on your website then!

Please do not rent a car from jet 2 car rental
We rented a car from jet 2 website feeling that we are going to have a stress free experience (thrifty) oh my word how wrong was we 😫 we booked a car and paid in full with full insurance ready for us when we landed in kos airport but our flight was delayed because of passengers having drank to much alcohol and was refused entry on to the flight so we then waited for the cases to be taken off the flight and we all sat on the plane watching and waiting but then as we had missed our slot we sat waiting to be given access to fly which was 90 minutes later. We went to the desk at thrifty to collect our car and was told that after 59minutes we loose the car and will not get our money back we said no we have paid for a car for two weeks so where is our car the man said no show after 59 minutes you loose your car and they had hired it out to someone else and we loose our money so we got a jet 2 rep to come and speak to the car hire man and she said that after talking to him the car was now gone and there was nothing she could do to help So please AVOID

Do not use.

They take the money twice (30th Jan) and even after 6 emails and 2 complaints, they accept the mistake and they still blame internal finance departments and have not repaid the money to date (17th March). They have just emailed me stating they apologise, they do not understand why and they will chase the ticket- 2 months and they have all my money.

Reading other reviews this is a regular occurrence so do not use.

Booked a car through Jet2 thinking it would be a seamless experience and because I trusted the brand. How wrong could I have been!?

After I'd booked my flight to Marco Polo Venice Airport I followed the link to their car hire option and paid in advance, including full protection insurance. Our flight was delayed into Venice by about 30 mins and when we arrived in the terminal there was no sign of 'Target' Car Rentals (the company Jet2 'partners' with) so, having looked again at our rental voucher, I noticed a phone number we were to call to arrange a minibus to the offsite rental office.

When I called the number an extremely rude and unhelpful lady told me that because the office was about to close, I would have to pay an additional €40 Euros for out of hours service. Needless to say I refused, and went back into the terminal building where I took out a new booking with 'Italy Car Rent' who were very friendly and helpful.

I have since contacted Jet2 car rentals who have said they cannot offer me a refund due to 'Terms & Conditions'. I should have notified them the same day apparently, instead of on my return to UK. From a customer experience the overall feeling is one of helplessness and a sense of being robbed. I will never book a car through Jet2 again.

Absolutely horrible experience with Jet2carhire. They robbed me and playing games when you follow up!!

Booked carhire through jet2 as totally trust their brand . However the carhire Recordgo was a rip off and they tried to get extras out of us which have on experience always be included ( woth other carhire). We usually use Sixth of Firefly and have always been very happy with them . I urge Jet2 to review what they are offering customers or they will loose loyal customers.

Booked a Villa in Lanzarote, 2 cars were included as “free” car hire as part of the holiday.
No problem picking up both cars from hire company near the airport, we made sure we had a video of each car for damage etc before leaving for the resort.
The problems came on dropping off the cars at the hire company before departing Lanzarote.
Both cars had required a credit card swipe on collection, we were prepared for this, however the car hire company rep “inspected” each car and initially found “damage” on both cars we were going to be charged for on the credit card used as guarantee.
One of the cars the rep decided was not damaged after referring to their video of the car on collection, after we complained, the other car was also declared “damaged”, the rep refused to believe that there was no damage, charged the card several hundred pounds and dismissed us.
We had fully comprehensive insurance through Jet2, so were not unduly worried about it being refunded.
On arriving home we were advised the claim was made to traveljigsaw not Jet2, since then have had every attempt to contact ending in stalemate.
The reference number is not valid, Jet2 confirmed the one were using was valid, telephone calls ended in lines being cut off abruptly and Jet2 refused to respond saying it was traveljigsaw not Jet2 the claim was with.
Jet2 refuse to respond any further, traveljigsaw will not respond by email or phone.
Stalemate, trying the insurance ombudsman, not holding out much hope reading the reviews of many similar incidents with the same company.

Booked FireFly through Jet2, took out the extra insurance cover with Jet2, went to collect the car at Malaga Airport to be told I had to take their full insurance even though I’d already taken full protection. They wouldn’t give me the car without it. Was a woman alone in a foreign country and completely stranded as I couldn’t get back to the other car hire desks which are in the terminal (the area you can’t re-access after you’ve left) so I was stranded. Had to pay an extra €345 which was €195.37 insurance and €150 deposit, I got the €150 back after several weeks, but reading other reviews not everyone does. Decided to take it up with jet2 when I got home, they refunded the extra insurance I’d paid with them which was £40 but said I’d didn’t have to pay the €195.37 and had done it voluntarily?! Nope I was strong armed and scammed into having to pay it or be stranded! They know this it a scam and ‘will monitor the situation and thanks for the feedback’. It looks like they are completely endorsing this rip off scam and not only allowing it to happen but being the middleman in the situation.

Awful and miss leading to good to be true, this company hides behind a good name like jet2 do not book car hire rip off had to pay insurance twice as not prepared to hand over 800 euros when picking the car up. Wish I’d looked at the reviews before hand only you believe your dealing with jet2 your not it should be illegal!! Shame on you jet2 for allowing this.

UPDATE 29/12/23 Sent email as requested got an automated message saying we’ll be in touch with in 28 days and you guessed it nothing!

The flights to and from Crete were fine, however I had a bad experience from the car hire company. The car hire was arranged with my Jet2 flight, and I elected to take full insurance cover with Jet2 in addition to the car hire itself. Upon arrival at Heraklion airport, we were taken by shuttle bus to the Surprice parking lot a few minutes away, and we proceeded to go through the hire process. I showed the Surpice agent my driving licence, passport, and printouts (both the Greek and the English version) that Jet2 had provided where it states “Full Insurance", but it was declined saying that it was insufficient. The agent was most insistent that the insurance cover with my Jet2 booking was NOT full cover, and that any damage to certain parts of the car (quoting the section on the rental voucher that says “Other parts of the car eg glass, wheels, interior, roof or undercarriage)” was not covered by my Jet2 insurance. I protested, but Surprice continued to insist that what I had was a contract between myself and Jet2 - and that it did NOT cover the vehicle itself. At this point, the agent (and their colleague) went on to say that if I wanted to continue wit the hire, then I would have to sign and pay their additional sum of €245 (comprised of 7 days of Tyre and Glass cover, and FDW).

To turn down the hire at this stage would have compromised our holiday stay significantly. We were no longer at the airport (having been couriered to Surprice cars parking lot by their shuttle service) so there was no one independent whom I could ask for assistance; it was also getting late in the evening; and would be later still when we’d driven 2hrs to our destination on the other side of the island. I therefore elected to pay the fee to have the vehicle released to us, so that we could continue on our way.

I know that I was correct in asking Surprice to waive the additional insurance - but it really was a case of “take it or leave it” from the agent. I’m most unhappy at the additional cost which spoilt an otherwise most successful trip abroad. I have asked Jet2 to look into this.

13th November update. So far, I've had responses from Rentalcars, Jet2carhire, Jet2CustomerRelations(at)rentalcars.com, Jet2carhire.com, Jet2.com, Jet2 Customer Service Team, Jet2Holidays, and customerservice(at)jet2holidays.com. I say 'responses', rather than anything more positive, as the same platitudes are given ("We're looking into this", "We know how frustrating it is", "We are very sorry to hear that the service you received wasn't up to scratch" etc. However - (and despite providing the required information regarding flight reference, car hire reference etc more than once), we appear to be no nearer to anyone at Jet2 taking control of the situation. What I have however discovered is, that I am not alone. Trustpilot is littered with similar unhappy tales as this one regarding Jet2 and car hire. There's something fundamentally wrong with Jet2's management of airport car hire which needs to be sorted. Meanwhile, I urge anyone reading this NOT to use Jet2 car hire.

Date of experience: 26 October 2023
Experience downgraded from two to one star rating. (13th November), due to Jet2's intransigence in this matter.

8th January 2024 - Received an email from Jet2, saying (In effect) sorry not our problem. Sorry Jet2, but it clearly IS your problem; just look at the reviews here. This is a shambles, and at the very least you should stop using Surprice.

13th March. No progress with Jet2. They say (essentially) not their problem, and you should have refused! Come on Jet2 - you know this high-pressure activity is going on. You need to take responsibility of the issue and stop it!

I would have given this no stars , but that's not an option.
All I can say is DON'T DO IT !!
I booked a car and when we got there to pick it up they said "it's cancelled" because we were late picking it up.
I told him "I have paid for a week, this is my time" he couldn't care less and tried to sell me the same car for more than double what I had already paid.
Jet 2 rep was embarrassed and said he would bring it up at a meeting and it's illegal.
Jet 2 do not hire cars, end of.OK Mobility didn't offer any refund. So I have handed it to the bank.