Jet2.com Limited Bewertungen 119

Hired a car through Jet2 as a package holiday. Purchased the excess insurance at the time of booking, read the terms and conditions provided by Jet2 and everything seemed ok.
On holiday the car was damaged through no fault of our own, wasnt worried though as we had purchased the excess insurance.
Got home and tried to submit a claim, couldnt do it through Jet2 and couldnt do it through the 3rd party company either.
Jet2 didnt seem to have a clue how you actually claim on the insurance and provided the wrong details 4 times, the 3rd party company confirmed the email used on the cover was a jet2 email and not ours which is why we could not log in to their online system. They assured me that Jet2 can change this.
Contact jet2 again and they refused to do this. I submitted a complaint that was never properly addressed and incorrect information given again. I then submitted the complaint again and was told I had reached the end of their complaints procedure and again the incorrect information was provided regarding submitting a claim.
I will now be submitting my complaint to ABTA as Jet2 are completely miss-selling excess insurance!!!
Awful customer service! Will never use again!

Booked on 1st November for 18 nights departing 3rd November 2020 five days before the UK lockdown started.
The hotel facilities were not at all as promised -
The holiday I booked from the Jet2 website stated that -
1. The hotel would provide daytime & evening entertainment - this was not the case as it had been discontinued well before our arrival and this should have been known by Jet2 and the holiday description amended accordingly.
2. A pool bar amenity was advertised as included but it was in fact closed by the hotel and had been for some time before our arrival.
3. It was advertised by Jet2 that all-inclusive drinks would be provided up till midnight but in fact the hotel bar was only open till 11.30pm and any drinks were chargeable after11.00pm
4. The Ala-Carte restaurant amenity advertised by Jet2 was not open and again had not been open for some time before our arrival.

It is reasonable to expect that Jet2 should have known that the above amenities were not available and should have amended the hotel description to reflect such a downgrading of facilities.

That's not the worst of the experience of dealing with Jet2 !
The day after we arrived they texted us to say our holiday would be terminated early !
The text from Jet2 stated that the early termination of the holiday was made due to the latest government advice at the time.
To my knowledge there was no government advice issued at the time advising or requiring holiday providers such as Jet2 to bring holiday makers home sooner than the original planned return date.
It is clear that Jet2 took the decision of the early termination purely as an economic action to avoid the need to continue to send empty aircraft out to return fewer passengers to the UK after the government lockdown came into force. Jet2 were, however, aware of the lockdown start date & duration at the time this holiday was booked by me and at that time accepted my booking on the basis that the full 18 nights would be completed as planned.

On contacting Jet2 for a refund of unused accommodation costs I got an offer of 50% of what the true & reasonable amount should have been for the 11 nights we didn't use .

After contacting them for an explanation they refused to advise me how this has been calculated (obviously because it is not justifiable).
I estimated that a balance, after deducting accommodation costs, of £1624 would remain to cover just flights & airport transfers which could realistically be estimated at an actual of £524 !

I emailed to CEO of Jet2 to air my complaint but he just passed it down to an employee to reply stating that they flatly refuse to accept my complaint and saying I should contact ABTA.

Anyone receiving such dreadful treatment should email the CEO - a Mr S. Heapy - his email address is available from a google search - to complain even though you won't get anywhere it might just flood him with email correspondence.

Deal with is company at your peril !!!!! They are acting fraudulently in not justifying the refund amount and for me it will not rest there.

The credit card company is next for contact and if I cannot get my money back on that route I will take court action.

We booked our zante holiday for may with jet 2.
We also booked car hire through them, calling it jet2carhire.com
All good until jet 2 cancelled our holiday but not the car hire?weird I thought as its ALL through them, so I asked them to cancel the car myself and this STILL gave over 48 hours notice for the car hire refund of £120, but MONTHS later I just get a ridiculous £12 refund and they say it's a cancellation fee!!!!!
So I checked it out and under the terms you have to give over 48 hours notice which I DID,
but Jet2 refuse to refund so I paid for a car I didn't use, that jet 2 cancelled the same holiday for.
Now THAT is DREADFUL SERVICE and jet 2 totally wash their hands of it, so NEVER AND I MEAN NEVER, use Jet2 car hire.....EVER!
Dreadful company.

We hired a car through Jet2 on 1st March in Lanzarote. I`d read the previous reviews but only AFTER i`d booked it and i was filled with dread. How wrong could i have been ? The hire car is with a company called Dollar. There is a free shuttle bus that is clearly marked DOLLAR which was waiting in the bus bay at the airport. The driver loaded our bags and took us to the collection place which is a 2 minute bus ride away.It was evening time and the assistant behind the desk looked tired and a bit glum but was helpful. The car was an Opal ( i cant remember the model). It was a lovely car and felt brand new. Obviously there might be a slight language barrier when going through the policies at the desk when you are signing for the car, but thats not the hire companies fault if the small print isn't read by the customer.
There were no nasty hidden surprises at all and there is a petrol station almost next to the hire place when returning the car and the shuttle bus takes you back to the airport. We will definitely book car-hire with Jet2 again.

Booked Jet 2 car hire and Villa. Arrived at Lanzarote and Europe car (booked via jet2) wanted another 800 euros despite me paying in advance. They refused to give us the car because the driver didn't have a credit card, he had debit cards but not credit. That was that, no car, an expensive taxi ride to the villa and endless phone calls to jet 2 which got nowhere. Did not see the rep as promised, just terrible. Had to pay out AGAIN for another car as villa was nice but remote. If going to Lanzarote just use the local firm and book in resort. We had a lovely fiat spider and on the last day to get to the airport they gave us a bigger car no extra charge so we could get suitcases in. This was Cabrera Medina there are branches everywhere in Lanzarote. Europecar and jet2car hire will not get another penny of my money ever.

DO NOT FORGET TO READ EVERY BIT OF THE SMALL PRINT .
This company will mislead you if you dont and will not refund once they have your money.
Car hire is not cheep and is misleading , I hired a car for to pick up at airport. It was not stated it was us to be picked up at the airport not the car. Only when the voucher came did it state full terms.
I had to go back to the airport wasting the first day, to hire a car at a fraction of the cost JET2 was charging.
I go on several holidays a year, this company are ok for flights, but never again will I book a full package with them.
It could have been put right easily but once they have your money then they dont want to know.
In future I will go elsewhere , it,s cheaper and you get more respect as a paying customer .

Paid for an Express Check-in service that we did not receive and we had to pay 121.00Euro to change the name on the booking as my husband did not have a credit card. We tried to change the booking before travelling, twice in fact, and got no acknowledgement of the fact. We complained to Jet2 and got a "sorry, it's in the conditions" response. As for the Express Check-in; I sent photos of the ticket we were told to take and wait our turn, I explained we went to the Express Check-in area of the counter and we were told to "wait our turn". We were waiting for 20 minutes, how that is in any way express I have no idea. Staff were sullen and not particularly helpful. Sicily By car was the name of the car hire firm, won't be using them again. Having re-iterated to Jet2 that we did not receive the Express Check-in service, we got another "sorry, no refund" email. Not impressed. Never booking car hire through Jet2 again.

I booked car hire through Jet2 holidays. Orlando Car hire, H10 Lanzarote Princess Hotel, supplied the car. Orlando requested 900 euro deposit which I supplied. The hire car was not in a good state of repair, I took photos and the agent noted the damage. I returned the car with NO FURTHER DAMAGE and left the key at reception as instructed to do if he wasn't there.
On my return home I discovered 900 euros was taken from my account on the day I picked it up by Orlando and only 472 euros had been returned a week later leaving shortfall of 425euros.
After waiting nearly 3 weeks for Orlando to reply to my requests for information about this deduction and damage , I contacted Jet2 Car hire and requested them to look into it as I booked the car through them and believed them to be responsible.
Jet2 requested my photos of the car, which I sent.
On 27th December, Jet2 emailed advising me they had received a response from their rental partners at Rental Cars who advised: ' Orlando have confirmed that the customer has been charged for damages and they have attached valid documentation supporting the charges and unfortunately as the customer did not take their insurance they were unable to offer a refund of these charges and unable to dispute them, he will have to deal directly with Orlando'.

So hang on a minute, I booked the car through Jet2 car hire, who booked it through Rental cars, who booked it through Orlando car hire and the ' valid supporting evidence', was an undated photo of the car with a dent on the rear door. I have received no in out damage inspection documents, no copy of the quote or repair invoice from the garage which have all been requested several times.
Now, jet2 appreciate this wasn't the outcome I expected but hope I had a good holiday and look forward to welcoming me on board in the future!
Well Jet2! it certainly wasn't expected. In accepting their 'undated supporting evidence' a photo, you have insinuated that I am a liar!

I am not a liar, I am appalled and upset and as far as I am concerned I have had 425 euros stolen from my account, and will not let this go away!
I also find it strange how the 'car hire' has gone through 3 companies, is it a case of passing the buck when it comes to responsibility.
As well as this type of problem being reported on Jet2 reviews, even more similar reviews are reported on Trustpilot reviews under Orlando Car hire and I have only checked from November 2019 to January 2020.
Just who is telling lies!!!!!!

The car was a silver Ford KA Registration 6726 KMK

AVOID
Do not use Jet2carhire to book a hire car because they do not provide any support or customer service. Once they have collected your money they cease interest. When any issue arises they wash their hands of all responsibility.
After returning from holiday and 4 months had passed I noticed an unauthorised amount charged to my credit card. When I asked Jet2carhire to investigate and advise what this additional charge was for they declined all responsibility saying that they merely acted as a conduit to a broker who then offered various cars, and my contract is directly with a distant car hire company. I used Jet2 because after booking my flights with them several times and never experiencing any problems I trusted the name.
On Jet2carhire website it states that they have the following statement:-

“Highly recommended by our customers
We are rated 7.4 out of 10 on TRUSTPILOT based on 92,028 reviews.”

However on looking at Trustpilot website it was 87% bad & 13% Poor.

We booked a car via Jet2 who put you onto RentalCars who arranged a car via Orlando! (Hire took place in Puerto Rico, Gran Canaria, in September 2019). We hardly used the car and returned it in exactly the same condition. When we returned home, Orlando took over £250 from our credit card (with associated card charges) with no explanation. We complained to RentalCars and eventually were sent a photo of a slight mark on one wing. We countered this with a photo of the same mark that we took when we collected the car! We believe this to be an example of fraudulent practice. The photo we took was dated and timed. RentalCars have not helped at all and would not put through to a manager nor give the manager's name. Jet2 have been unsympathetic and dreadful to contact! Their Customer Care is non existent and has no telephone number and does not call back. We will never again hire a car from this organisation and are unlikely to book another holiday with them! Be very aware and do not hire from them! We have reported this matter to Trading Standards and are considering legal action.

Booked car hire for Tenerife thru Jet2 car hire. Good rate for a car from Thrifty - a well known international car hire Co.
Then I received an email from some company called CarRental.com whom for some reason were now the people I had to deal thru!
I looked them up and found mostly very bad reviews!
I cancelled & hired with Auto Reisen, a local hire Co I have used many times.
I feel Jet2 should inform clients from the word go that they will actually be dealing with THREE companies!

Hired car via jet2 at split airport with Carwiz. Total ripoff. Collecting car and returning car numerous clients having to pay for dubious marks, scratches. All very upset. Do not use this car hire company, cancel any bookings if you can.

AVOID!!! I used them because Jet2 holidays seemed OK. A 350 Euro excess at Faro airport and then Budget stitched us up with a rogue car hidden in the corner as we refused to take the daylight robbery excess! I complained to Jet2 inc the car hire dept and nobody gave a monkeys and told me I should have read the terms and conditions!!! Jet2 has no real customer services and tell you to email and wait 21 - 28 days for a reply. When they do reply they've all done the same course advising customers they should have read the terms and conditions!!! They also lied, stating that the reason was I didn't have enough credit on my card - that's total fabrication!!! The form actually says CDW included. Spoiled holiday by a company that didn't give a ..... AVOID!!!

do not use jet2 car hire they use the cheapest car hire (goldcar in spain) and you'll have nothing but problems when you get back home, when we picked up the car it had loads of scratches on it that had not been marked on the paperwork, so we took pictures and went back to tell them, they supposedly marked them down and told us it was ok , now back home the company is asking us for £200 for a scratch that we had done to the car. we have told them that we have pictures of the said scratch and still we wait for a response. i'll never ever use jet2 again and im going to post all over social media so nobody gets ripped off like we have

DO NOT DEAL WITH JET2CARHIRE
They are third party for firefly car hire ( look at trust pilot reviews)
I've had £113 taken in unauthorized debit from my credit card and Jet2 just keep going round in circles, there isn't a contact number or email for the car hire!
Keep well away is my advice
Use avis and Ryan air in future

I have just called Jet2 car hire on 0800 655 6182, 11.08.19 at about 15:50. I'm utterly disgusted with the individual I spoke with. I called to ask for advice. My Father is in intensive care following a heart attack and subsequent triple heart bypass and is no longer able to go on holiday. I was mid way through explaining the situation when the agent cut me off and said I'm not able to discuss the booking with you due to GDPR regulations. I'm fully aware of GDPR regulations working in a financial institution myself. All I was asking for was general process advice even if that was we need to wait until my Father is in a position to speak. I requested that perhaps he had some compassion and waited for me to finish explaining about by Dad instead of cutting me off. Had he of let me finish and then politely said something along the lines of 'sorry to hear about your fathers situation, whilst I'm not able to directly help you with his booking if you have his booking information you might be able to login and manage his booking, if you haven't then it will need to wait' But no he did not handle the call in that way at all. What if I had been going on to say my Father had died, he didn't know at the point I had got to as he just cut me off dead and spoke over me. Needless to say we will never be booking with Jet2 car hire or using any of Jet2 services again. A totally appalling customer journey.

Please do not use jet 2 car hire when travelling to Alicante in Spain.
It is another case of British holidaymakers being RIPPED OFF by SPAIN.
You pay for car hire online then they say you need full insurance so you have to pay more money.
Then when you get to Alicante they use a company called wiber who charge you for the insurance again as you need their own insurance.
PLEASE DO NOT ALLOW THiS TO HAPPEN TO YOO it will be a nightmare start to you holiday