Bought a foldable Panama hat, total waste of money. Came out of the packing tube very creased and impossible to get flat and looking acceptable. I consider their description to be totally inaccurate... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Appreciate free postage and added discounts. Also availability of larger sizes - regrettable but true that too many of us are overweight. Also short 27" trouser legs - ideal for those of us who shrink... Mehr ansehen
Unternehmen hat geantwortet
I have ordered trousers from Jolliman before and they were very good. When I reordered using exactly the same product code they sent a different brand that didn't fit. It seems they change what they a... Mehr ansehen
Unternehmen hat geantwortet
The size of my recent purchase came up on the small size. Ordered XL (44 in chest) was more like L (42 in). Returned item for exchange for next size, 2XL (46 in which fits exactly like a 44 in differe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Herrenmodengeschäft
- auch in
- Bekleidungsgeschäft
- Bekleidungshersteller
- Gürtelgeschäft
- Hutgeschäft
- Schuhgeschäft
Vom Unternehmen geschrieben
Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices. The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping. Jolliman our brand is our promise.
Kontaktinformationen
177/181 Great Bridge Street , B70 0DJ, West Bromwich, Vereinigtes Königreich
- 0303 031 0310
- marketing@jolliman.co.uk
- jolliman.co.uk
3,0
Akzeptabel
1122 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Bought a foldable Panama hat. BIG MISTAKE!
Bought a foldable Panama hat, total waste of money. Came out of the packing tube very creased and impossible to get flat and looking acceptable. I consider their description to be totally inaccurate.
Jolliman gave a very unhelpful response to my comments AND they are still selling this hat.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Valued Customer ,
Thank you for your feedback. We’re sorry to hear that you’re disappointed with your foldable Panama hat.
However, as your order was received in July, we would have appreciated you bringing this to our attention sooner so that we could have investigated the issue and assisted you at the time. We always encourage customers to contact us promptly if an item does not meet their expectations, as this gives us the best opportunity to resolve any concerns.
We’re sorry to hear that you’re unhappy with your purchase and appreciate you taking the time to share your feedback.
Kind Regards
Jolliman Care Team
Reordering the same product code may get you something different at your expense
I have ordered trousers from Jolliman before and they were very good. When I reordered using exactly the same product code they sent a different brand that didn't fit. It seems they change what they assign to a product code so if you reorder you don't know what you will get. This would be a nuisance except they do not refund their or your postage so its an expensive process. This is not what I would expect. Its a shame but I'll not be trusting them again.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Andrew ,
Thank you for taking the time to share your feedback, and I’m sorry to hear that you were disappointed with your recent order.
I have looked into this for you, and I can confirm that the trousers you received are the correct trousers for the product code that was ordered. The product code on your recent order matches the item that was dispatched.
I appreciate that you have previously ordered trousers from us and received a different brand, and I understand how this could be confusing if the appearance, branding or fit differs from what you remember. However, the item supplied on this occasion is the correct product associated with the product code you selected when placing the order.
We are sorry that the trousers did not fit as expected and appreciate your frustration, particularly regarding the inconvenience and cost involved in returning an item.
Thank you again for your feedback. We do take comments such as yours seriously and will ensure your concerns are passed on to the relevant team.
Kind regards,
Jolliman Customer Service
Trousers didn’t fit and apparently I…
Trousers didn’t fit and apparently I have to pay the postage back - should have read the small print - never seen this before, very poor.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Hi Mr Clayton ,
We’re sorry to hear that the trousers did not fit as expected.
Our returns policy does state that customers are responsible for the cost of returning items where the item is not faulty or incorrect. We appreciate that you may not have been aware of this when placing your order, and we’re sorry for any disappointment this has caused.
Our returns policy is provided to customers before completing their purchase, and we always encourage customers to review the terms before ordering.
Thank you for your feedback, and we’re sorry that your experience with us did not meet your expectations.
Kind Regards
Jolliman Care Team
Data scraping
I recieved an unsolicited piece of charity mail, with my full name and address on. After contacting the charity and asking them to remove my data I asked where they had got the address from, they told me Jollieman had sold it to them. The contact info I recieved from the charity matches that of this Jollieman- I was surprised as I'd never heard of this company before today, let alone shopped there.
I have called customer services multiple times, only for the call to be cut off, I have also emailed - with no response. Please could Jolliman inform me of how they obtained my data and why they sold it on?
16. September 2026
Bewertung ohne vorherige Einladung
Dreadful quality items and where’s my refund?
Sent trousers that were dreadful quality. Have been waiting for a refund for almost a month. Have been told today they can’t refund on the original payment method, even though the card is in use daily with no problems.
They now say they are going to refund by cheque but this information only came once I enquired what was going on.
I will be checking with my bank to see if they have indeed attempted to refund my money.
I will not be using this company again.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Valued Customer ,
Thank you for taking the time to share your feedback ,I do apologise about your experience with Jolliman. Please can you respond to my request and send across the details of the order and i will make sure this is looked in to immediately for you.
Kind Regards
Jolliman Care Team
Faulty Camera or Faulty TF card
They sent me a catalogue. Mainly clothes but inside was remote wildlife camera apparently reduced from £99.99 to £49.99. Had considered buying one before and it seemed a good price. Had to buy a TF card for £13.99 plus batteries. Cannot get it to record and it asks for a card which I have fitted. Now find same model on ebay for £29.99 including TF card. Feeling totally ripped off. Have now contacted the TF card seller and will ring Jollinan Customer Service later today. Now only 4.53 am.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Valued Customer,
We’re sorry to hear that you experienced an issue with your order.
We understand your concerns, and we’re pleased that you contacted our Care Team regarding this . We have arranged for the camera to be returned to us, and once we receive it back, we will arrange either a replacement or a full refund, as appropriate.
We therefore hope this matter can now be resolved to your satisfaction. We apologise for any inconvenience caused and appreciate your patience while we arrange this for you.
Kind Regards
Jolliman Care Team
The trousers didnt look like the…
The trousers didnt look like the advert,the legs were too wide ,so we returned them that was about 2 weeks ago and NO RESPONCE OR REFUND dont think we will use them again
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Valued Customer ,
Thank you for taking the time to share your feedback ,I do apologise about your experience with Jolliman. Please can you respond to my request and send across the details of the order and i will make sure this is looked in to immediately for you.
Kind Regards
Jolliman Care Team
Ordered a jacket after a week was told…
Ordered a jacket after a week was told they didn’t have the jacket in short length was offered long which I accepted.still waiting for delivery despite emailing twice.absolute garbage company I can get things quicker from china than Birmingham.totally useless
Further update after cancelling the product received an apology and promise of a refund.The next day I received an email saying the product has been dispatched they don’t know what is going on.Needless to say won’t be using them again as I now have to return it. Useless company
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Valued Customer,
We're very sorry for the delays and the frustration caused with your jacket order. We completely understand your disappointment, especially after the changes to the order and the subsequent confusion regarding the cancellation and dispatch.
As discussed with you by email, we apologise that the jacket was dispatched after your cancellation request had been received. This was due to a processing error, and we understand the inconvenience this has caused.
We have now arranged for the jacket to be collected today, and once it has been received back, we will issue your refund. We appreciate your patience while we resolve this matter and apologise again for the experience you have had.
Kind regards,
Jolliman Care Team
Orders
They say your orders gone out for delivery then they say they are waiting for stuff to come in what you're order next phone call they tell gone out for delivery then phone again and they say oh sorry stuff only just come in it will be sent out tomorrow not good enough disgusting service this happened twice
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Mrs Riches ,
Thank you for taking the time to leave your feedback.
As discussed previously, we are very sorry for the inconvenience caused by the issues with your previous orders. We understand your frustration and sincerely apologise that your experience did not meet the standard we aim to provide.
We also explained that we have now changed our courier service to help improve the reliability of our deliveries. Following our conversation, you kindly agreed to place another order with us.
We are pleased to confirm that the new order you placed on Friday evening has now been dispatched today, and we hope this experience reflects the improvements we have made.
Thank you for giving us another opportunity to serve you, and we appreciate your patience and understanding.
Kind regards,
Jolliman Care Team
I received an email "claiming free delivery …
I received an email claiming "free delivery just for you"... Fantastic, until you try to claim "free delivery", where? how? bait and switch!!! There is no free delivery. Waste of f*ing time... But wait, maybe I'm some old fogey that does't know how to use computers... Stangely enough the European Space Agency would tend to "strongly" disagree!
EDIT:
After an exchange of emails with you, I did find the £60 condition attached to the free delivery. However:
(1) it was not clear on your website that there was such a condition. The condition should have been stated near the promotion. The fact that you had to explain it is proof that it was not clear.
(2) at the checkout the free delivery code was accepted but the discount was not applied and no indication was given that it was not applied.
Overall, this incident angered me enough that I actually took the time to shop around and I found an alternative item of similar quality for £16.99 (including shipping) at Amazon. Your product was £25.00 plus £5.99 shipping.
In conclusion: if your promotion had been clear about the conditions then there would now be no bad faith between us and I might even have added additional items to the order to bring it up to required amount - and merchants moan that Amazon is taking away their trade.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Hi,
Thank you for your feedback. We're sorry to hear about your experience.
I can confirm that the free delivery offer is displayed at the top of our website. The promotion is for free delivery on orders of £60 or more, and a promotional code is provided there that needs to be entered at checkout to redeem the offer.
We're sorry if this wasn't clear from the email, and we appreciate you bringing it to our attention. If you're still having trouble applying the offer, please get in touch with our customer service team and we'll be happy to help.
Kind regards,
Jolliman Care Team
I ordered a canteen of cutlery about…
I ordered a canteen of cutlery about six weeks ago I am still waiting, I have been told lie after lie that it's comming in, it's now in stock and will be sent out, it's comming in the end of next week, it was delivered but was damaged so it came backyou can't believe a word they say it's no wonder its called jolliman as they are a complete joke, finaly today i cancelled the order, you should do the same!!!!
Mick Good.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Valued Customer ,
Thank you for taking the time to share your feedback ,I do apologise about your experience with Jolliman. Please can you respond to my request and send across the details of the order and i will make sure this is looked in to immediately for you.
Kind Regards
Jolliman Care Team
Don’t understand why a company in the …
Don’t understand why a company in the Uk take so long. Do they actually start making them when you order them! Won’t be ordering again
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Morning,
Thank you for taking the time to share your feedback ,I do apologise about your experience with Jolliman. Please can you respond to my request and send across the details of the order and i will make sure this is looked in to immediately for you.
Kind Regards
Jolliman Care Team
Beware a very poor customer service
After ordering 3 pair of trousers and not trying them on at i later tried a pair on only to find that although the the waist size printed on the label was the correct size I could just about get them on but couldn't put hands in pockets and was very tight around waist, I've been a customer of Jolliman since 2014 I phoned customer service and told its hard luck I've missed my return date and nothing can be done although the trousers where made in Asia and not UK sizing the customer representative slammed the phone down on me so I am now contacting trading standards to report them for false advertising and shoddy goods
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Valued Customer,
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how disappointing it can be when an item does not fit as expected. All of our garments are produced to standard sizing specifications, and we always recommend trying items on as soon as they are received to ensure they are suitable.
With regard to your order, our records show it was delivered in September last year. As outlined in our returns policy on our website, items must be returned within the specified return window, and unfortunately we are unable to process returns outside of this time frame.
We’re also concerned to hear about your interaction with our customer service team, as this is not the level of service we aim to provide. We will be reviewing this internally.
If you would like to discuss this further, please feel free to contact us again and we will do our best to assist within our policy guidelines.
Kind Regards
Jolliman Care Team
Wrong item sent
I ordered a lamp, which looks nothing like it did on the website. It’s very poor quality and totally different.
Jolliman contacted me quickly to resolve this. Despite the item being incorrect, their customer service has been very good.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Valued Customer,
We’re really sorry to hear that the lamp you received didn’t match your expectations or the images shown on our website. This is certainly not the experience we want for our customers, and we apologise for any inconvenience caused.
Please feel free to return the item to us and we will be happy to arrange a full refund once it has been received. If you contact our customer support team, they will guide you through the return process and assist you further.
Thank you for bringing this to our attention, and again we sincerely apologise for the disappointment caused.
Kind Regards
Jolliman Care Team
Order placed on 26th January
Order placed on 26th January. Up to date 02.03.25 still not delivered.
Several phone calls to the company. " held up at customs , then has been dispatched" amongst reasons given. Contacted delivery company no item recieved! Call today oh we will send another. Phew exhausting!! We will wait until Friday then will ask for refund of money that HAS been taken..
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Morning,
Thank you for taking the time to share your feedback ,I do apologise about your experience with Jolliman. Please can you respond to my request and send across the details of the order and i will make sure this is looked in to immediately for you.
Kind Regards
Jolliman Care Team
A month after waiting for the order…
A month after waiting for the order receiving no replies to my emails trying to get through by phone waiting ages on the phone then getting cut off! Told again the order has been delayed we are expecting it this week! Items ordered Jan 30th we are now March 2nd they don’t anticipate I would get it until at least 11th of March if I a, lucky! I told them to cancel the order don’t bother! Terrible customer service! Will never use them again
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration caused by the delay and the difficulty in reaching us. We did make all customers aware that some items were affected by a shipment delay, but we understand this was inconvenient and upsetting. Your experience highlights areas where we clearly need to improve our communication and support.We are very sorry that your order did not meet expectations, and we appreciate you taking the time to share your experience. We’ll use this feedback to do better in the future.
Kind Regards
Jolliman Care Team
Awful company!
I returned a shirt that was far bigger than the size guide suggested and Jolliman have refused to refund the original delivery charge as they are required to do by law under the distance selling regulations. I am now £10.24 out of pocket as I had to pay for the return. I will never buy from this company again! The shirt took two weeks to arrive in the first place and the refund two weeks to come through. Dreadful service!
Update:
Jolliman have replied to my review but are STILL ignoring the fact that I have a LEGAL right to refund of the original delivery charge whether or not the shirt was faulty. Quote from Gov.uk website:
“ You must also refund the cost of standard delivery if the customer paid for it. If they paid for a more expensive delivery option, you only need to refund the cost of standard delivery.”
It’s time they learned the LAW! They are the only Company I have dealt with who have refused my rights like this. Don’t buy from them!!!
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Mr Ramsey,
Thank you for taking the time to share your feedback. We are sorry to learn that you were disappointed with your recent experience.
After carefully reviewing your return, we can confirm that the shirt ordered and supplied was in accordance with our published size guide. This was further verified by the manufacturer when the item was returned for confirmation. As the shirt was neither faulty nor incorrectly supplied, it was fulfilled as described at the time of purchase.
We apologise that your refund took slightly longer than our usual prompt processing time. The delay occurred because the shirt was forwarded to the manufacturer for verification of the sizing measurements, and we awaited their confirmation before completing the refund.
While we regret that this experience did not meet your expectations, we appreciate you bringing your concerns to our attention. Your feedback has been noted as part of our ongoing efforts to improve our service.
Kind Regards
Jolliman Care Team
Catalogue of disasters
My elderly Dad asked me to order some light grey trousers for him on line which I duly did, and £55 was taken from his account. After waiting over two weeks, I enquired where they were. I was informed that they were out of stock. I then noticed that the invoice for delivery was addressed to my Dad with half of my address and half of his ie. two house numbers and two streets. I rang Jollimans again to outline this problem and was quite tersely asked why I'd not noticed this at the time ( I could have asked the same thing). The trousers eventually arrived after 6 weeks, still incorrectly addressed, and arrived at my address not my Dads as I had requested. On opening them instead of a light grey he saw in his catalogue, they were a very dark grey and were labelled Charcoal.
I sent these back and my Dad was refunded, but not for the postage I don't think.
I arrived home today to see a letter with the rogue hybrid address I have twice asked Jollimans to correct. It did not come from Jollimans but was from a Charity asking for donations. I see this as solid proof that Jollimans do not keep their data safe and pass details on to other organisations.
I am annoyed
A. That they take money even though they don't have the item.
B. They don't get the order right.
C.They don't respond efficiently to instructions about addresses
D. They have passed my personal information on to other organisations without consent because their admin failed to get my details taken off their system.
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Morning,
Thank you for taking the time to share your feedback ,I do apologise about your experience with Jolliman. Please can you respond to my request and send across the details of the order and i will make sure this is looked in to immediately for you.
Kind Regards
Jolliman Care Team
Incorrect item supplied
I ordered a pair of Suede Comfort Slip On Shoes - JD169. However, on receipt a dark brown colour had been supplied. On contacting Jolliman I was told they didn't offer a Taupe option. I sent photos of my invoice showing Taupe was ordered and also of the box labelled and pictured as such. I was informed that the dark brown colour supplied was merely a shade variation... Item returned and refunded but refused to reimburse P&P as return was due to my 'change of mind'. Will not be using this Company again.
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Morning,
Thank you for taking the time to share your feedback ,I do apologise about your experience with Jolliman. Please can you respond to my request and send across the details of the order and i will make sure this is looked in to immediately for you.
Kind Regards
Jolliman Care Team
Massive price rises in just 7 months
I had been getting happier and happier... but. I went on the website today to discover that trousers I ordered just 7 months ago have risen in price 38%! (JA172) Come on!
So I've gone from really happy that I found Jolliman to 'no better than the others'.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Hi Valued Customer ,
Thank you for your feedback and for your previous support it means a lot to us. We completely understand how frustrating it can feel to see a price change, especially for an item you purchased recently.
Pricing can fluctuate due to factors like manufacturing costs and supply changes, but we truly value your loyalty and don’t want this experience to overshadow your positive feelings towards Jolliman. If you’d like, we’d be happy to discuss options for your next purchase to ensure you feel valued as a customer.
We appreciate you taking the time to share your thoughts and hope we can restore your confidence in us.
Warm regards,
Jolliman Customer Care
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.