Jolliman Bewertungen 

Antwort von Jolliman

28. Okt. 2025

Hi Valued Customer ,

Thank you so much for your wonderful feedback. We’re thrilled to hear that your first experience with Jolliman was a positive one and that you were happy with both the updates and the quality of your order.

We can’t wait to welcome you back for your next purchase, and we truly appreciate your recommendation—it means the world to us!

Warm regards,
Jolliman Customer Care

Antwort von Jolliman

8. Okt. 2025

Dear Valued customer,

Thank you for taking the time to leave a review, you will see that i have requested more information to look in to this . If you can accept my request and send more information i will be able to look in to this for you.

Kind Regards
Jolliman Care Team

Antwort von Jolliman

3. Okt. 2025

Dear Customer,

Thank you for taking the time to share such a detailed review. We sincerely apologise for the delays and poor communication you experienced with your recent order. We understand how frustrating it must have been to place and pay for items shown as in stock, only to receive partial dispatches with little clarity around the remaining products.
You are absolutely right—we should have provided clearer information upfront about the impact of the July incident on our order processing and stock availability, it was very unfortunate that we had no access to our premises or systems for almost 3 weeks. It was never our intention to promote sales campaigns while delays were ongoing, but these were automatically set and as said we had no access to our systems to stop these and we acknowledge that this created the wrong impression.
Regarding your outstanding items, including the coat no longer shown in our range, our customer service team will contact you directly to confirm availability or arrange a resolution. if you could email or call support they will advise.
We value your feedback, as it highlights where we must improve not only operationally but in the transparency of our communication with customers. We are already reviewing our processes to ensure situations like this are avoided in the future.
Thank you again for your patience. Please rest assured we are working to put this right for you as quickly as possible.


Kind Regards,
Jolliman Care Team

Antwort von Jolliman

Aktualisiert am 9. Okt. 2025

Dear Valued customer,

We’re very sorry to hear about your recent experience and the delay with your order. Unfortunately, just before you placed your order, we experienced a fire incident in the local area which caused significant disruption to our warehouse and delivery operations. This resulted in delays to some orders, including yours, and we sincerely apologise for the inconvenience this caused , especially as you were preparing for your holiday.

After reviewing your account, I can confirm that your order was subsequently cancelled and a full refund has now been processed for you.

We truly value your loyalty over the years and regret that we’ve fallen short of the service standards you’ve come to expect from Jolliman. Thank you for your patience and understanding during what has been a very challenging period for us.

Kind regards,
The Jolliman Care Team

Antwort von Jolliman

Aktualisiert am 8. Okt. 2025

Dear Valued customer,

Thank you for taking the time to leave a review, you will see that i have requested more information to look in to this . If you can accept my request and send more information i will be able to look in to this for you.

Kind Regards
Jolliman Care Team

Antwort von Jolliman

9. Sept. 2025

Dear Customer ,

Thank you for taking the time to share your feedback, and we’re very sorry to hear about the experience your grandparents have had.

Unfortunately, just a few days after the order was placed, a fire broke out near our main warehouse. Due to smoke damage, we had to relocate operations, which caused unavoidable delays while we set up in a new location. We completely understand how frustrating this has been, and we sincerely apologise for the disruption.

Please be assured that we have responded to each of your emails on the same day they were sent to us and I can confirm that your grandparents also contacted us by phone to cancel their order. Their refund has already been processed and should appear back in their bank account within the next 24–48 hours.

We are truly sorry for the inconvenience caused and hope we can restore your confidence in us in the future.

Kind regards,
Jolliman Care Team

Antwort von Jolliman

9. Sept. 2025

Dear Customer ,

Thank you for your feedback. We are very sorry to hear about the delay with your order and the disappointment this has caused.

In order to look into this matter further and provide you with a clear update, we have requested some additional information regarding your order. Once we have these details, we will be able to investigate and come back to you with a resolution as quickly as possible.

Please accept our sincere apologies for the inconvenience caused, and thank you for your patience while we look into this for you.

Yours faithfully,
The Jolliman Care Team

Antwort von Jolliman

5. Sept. 2025

Dear Customer ,

Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you encountered with your order and for the inconvenience and frustration this has caused.

We have requested further information regarding your order so that we can look into this matter in detail and ensure it is fully reviewed. Please be assured that we take your feedback seriously and will use it to help improve the service we provide.

We sincerely apologise once again for the experience you have described.

Yours faithfully,
The Jolliman Care Team

Antwort von Jolliman

5. Sept. 2025

Dear Customer ,

Thank you for your feedback. We are very sorry to hear about the delay with your order and the disappointment this has caused.

In order to look into this matter further and provide you with a clear update, we have requested some additional information regarding your order. Once we have these details, we will be able to investigate and come back to you with a resolution as quickly as possible.

Please accept our sincere apologies for the inconvenience caused, and thank you for your patience while we look into this for you.

Yours faithfully,
The Jolliman Care Team

Antwort von Jolliman

4. Sept. 2025

Dear Customer ,

Thank you for your feedback. We are very sorry to hear about the difficulties you have experienced with your father’s order and for the upset this has caused.

We can confirm that we have requested further information in order to look into this matter and to provide you with a clear update regarding the order status. Please be assured that we are treating this as a priority and will be in touch with you directly once the details have been reviewed.

We sincerely apologise for the inconvenience and frustration caused and thank you for bringing this to our attention.

Yours faithfully,
The Jolliman Care Team

Antwort von Jolliman

4. Sept. 2025

Dear Customer ,

Thank you for your feedback. We are very sorry to hear about the difficulties you have experienced with your father’s order and for the upset this has caused.

We can confirm that we have requested further information in order to look into this matter and to provide you with a clear update regarding the order status. Please be assured that we are treating this as a priority and will be in touch with you directly once the details have been reviewed.

We sincerely apologise for the inconvenience and frustration caused and thank you for bringing this to our attention.

Yours faithfully,
The Jolliman Care Team

Antwort von Jolliman

4. Sept. 2025

Dear Mr Chapman ,

Thank you for your review. We are very sorry to hear about the delay you experienced with your recent order, especially given that the trousers were required for a special occasion. We completely understand your frustration.

Unfortunately, due to a major fire incident in the local area, a large number of customer orders were delayed as our stock was damaged and we had to relocate to a new warehouse while awaiting replacement stock. This unfortunately affected your order.

I can confirm that your order was dispatched on 7th August and delivered on 12th August. We sincerely apologise for the inconvenience and disappointment caused by this delay, and for not being able to meet your original request for a refund in time.

Please be assured that your feedback has been noted and will help us to improve the service we provide going forward.

Yours faithfully,
The Jolliman Care Team

Antwort von Jolliman

4. Sept. 2025

Dear Customer,

Thank you for your feedback. We are very sorry to hear about the difficulties you have experienced with your father’s order and for the upset this has caused.

We can confirm that we have requested further information in order to look into this matter and to provide you with a clear update regarding the order status. Please be assured that we are treating this as a priority and will be in touch with you directly once the details have been reviewed.

We sincerely apologise for the inconvenience and frustration caused and thank you for bringing this to our attention.

Yours faithfully,
The Jolliman Care Team

Antwort von Jolliman

4. Sept. 2025

Dear Mrs Little ,

Thank you for your review. We are very sorry for the poor experience you and your husband have had with this order and for the frustration caused.

We would like to provide some clarity regarding what happened. We did receive a delivery of shoes on Friday 25th July and all outstanding orders, including yours, were packed and prepared for dispatch that day. Unfortunately, our courier did not arrive to collect the parcels as scheduled, meaning they remained in our warehouse over the weekend awaiting collection.

Tragically, on Sunday 27th July, a major fire broke out near our main warehouse, and as a result all of the stock in our warehouse was damaged. We understand how disappointing this must have been for you. Following our telephone conversation, your request to cancel the order was actioned, and this was completed on 13th August.

We sincerely apologise for the disruption, the inconvenience caused, and the disappointment you have expressed. This is far from the level of service we aim to provide, and we regret that your experience has led you to lose confidence in us.

Yours faithfully,
The Jolliman Care Team

Antwort von Jolliman

4. Sept. 2025

Dear Mr Pitcher ,

Thank you for taking the time to share your feedback. I am sorry for the delay in replying to your Review, We are sorry to hear of the difficulties you experienced with your order and fully appreciate the disappointment this caused.

We can confirm that, following your request to cancel the slippers, the order was cancelled and a full refund was raised and processed on 25th July. Any delay in the arrival of funds would have been dependent on your payment provider’s processing times.

We regret that the information you received regarding stock availability and delivery did not meet expectations. We are reviewing our processes to ensure that customers are provided with clear and accurate updates in the future.

Please accept our sincere apologies for the inconvenience caused. Your comments have been noted and will assist us in improving our service.

Yours sincerely,
The Jolliman Care Team

Antwort von Jolliman

25. Juni 2025

Dear Customer ,

Thank you for taking the time to share your feedback, please accept our sincerest apologies for the inconvenience and frustration you have experienced.

We are genuinely sorry that this was not your first negative experience with us, and we completely understand your disappointment regarding the delays, lack of tracking, and unsatisfactory communication. This is not the level of service we aim to provide, and we are very sorry to have let you down.

While we are glad the refund has now been processed successfully, we fully acknowledge that this does not undo the stress and time you’ve had to invest in chasing the matter. Your comments have been shared with our management and customer care teams as part of our ongoing efforts to improve and prevent repeat issues.

We deeply regret losing your trust and custom. Should you ever consider returning to Jolliman, we would welcome the opportunity to show you the standard of service we strive for and that you rightfully expect.

Thank you once again for your honest feedback.

Kind regards,
Jolliman Customer Care Team

Antwort von Jolliman

22. Mai 2025

Dear Valued Customer ,

Thank you for your honest and detailed feedback, and for giving us the opportunity to make things right.

We sincerely apologise for the delays, miscommunication, and frustration you experienced throughout the process. This is far from the standard of service we aim to provide, and we understand how disappointing it must have been to be repeatedly let down after placing your order.

That said, we're truly pleased to hear that Natasha was able to step in and help turn the situation around. Your kind words about her dedication and follow-through mean a great deal, and we’ll be sure to pass along your appreciation to her.

We're also glad to know your husband is enjoying the cardigans, and we hope they were worth the wait in the end. Your feedback is incredibly valuable to us, and we’ll use it to help improve both our internal processes and our customer service.

Thank you again for your patience and for giving us another chance.

Kind regards,
Jolliman Care Team

Antwort von Jolliman

22. Mai 2025

Dear Mr Medina ,

Thank you for taking the time to share your experience, and please accept our sincere apologies for the inconvenience and frustration you’ve encountered.

We’re truly sorry for the delays to your order and the confusion caused by conflicting information regarding tracking. It’s clear that our communication fell short during this process, and for that, we are genuinely sorry.

We understand how important clear and consistent updates are, especially when it comes to deliveries. While we do offer tracking on most packages, we acknowledge that the information provided to you was inconsistent and understandably caused concern. We will be reviewing this internally to ensure our team provides accurate, unified responses moving forward.

We appreciate your feedback it helps us improve our service and we're sorry again that we didn’t meet expectations in this instance. If there's anything further we can do to resolve this matter for you, please don’t hesitate to reach out.

Kind regards,
Jolliman Care Team

Antwort von Jolliman

22. Mai 2025

Dear Mr Todd ,

Thank you so much for your kind review,

We’re delighted to hear that your experience with us exceeded expectations, especially after having initial concerns. It’s great to know that our team was able to keep you well-informed and that your delivery arrived promptly.

We’re also thrilled that you’re pleased with the quality of the goods your satisfaction means everything to us. We truly appreciate your trust in giving us a chance and look forward to serving you again in the future.

Kind regards,
Jolliman Care Team