Bought a foldable Panama hat, total waste of money. Came out of the packing tube very creased and impossible to get flat and looking acceptable. I consider their description to be totally inaccurate... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Appreciate free postage and added discounts. Also availability of larger sizes - regrettable but true that too many of us are overweight. Also short 27" trouser legs - ideal for those of us who shrink... Mehr ansehen
Unternehmen hat geantwortet
I have ordered trousers from Jolliman before and they were very good. When I reordered using exactly the same product code they sent a different brand that didn't fit. It seems they change what they a... Mehr ansehen
Unternehmen hat geantwortet
The size of my recent purchase came up on the small size. Ordered XL (44 in chest) was more like L (42 in). Returned item for exchange for next size, 2XL (46 in which fits exactly like a 44 in differe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Herrenmodengeschäft
- auch in
- Bekleidungsgeschäft
- Bekleidungshersteller
- Gürtelgeschäft
- Hutgeschäft
- Schuhgeschäft
Vom Unternehmen geschrieben
Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices. The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping. Jolliman our brand is our promise.
Kontaktinformationen
177/181 Great Bridge Street , B70 0DJ, West Bromwich, Vereinigtes Königreich
- 0303 031 0310
- marketing@jolliman.co.uk
- jolliman.co.uk
3,0
Akzeptabel
1122 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Very poor delivery and customer service.
I placed an order on 7th March. On 13th March I received an email stating that the delivery will be “slightly delayed”. A week later I queried this by email and received no reply. I telephoned around 24th March and was then told I would receive the goods “by the end of the week”. I subsequently received an email. On 31st March I emailed again and received a reply saying that the goods should be in on Wednesday (2nd April) and, if they were not, I would receive a call to tell me and refund my money. It is now Thursday 3rd April and I have heard nothing more. The story speaks for itself!
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Mr Humble ,
Thank you for your feedback, and please accept our sincere apologies for the delays and lack of communication regarding your recent order.
We understand how frustrating this experience must have been, and we’re genuinely sorry for the inconvenience caused by the inconsistent updates and the confusion surrounding your delivery. This is not the level of service we aim to provide.
We’re pleased to confirm that your order was successfully delivered on 9th April. However, we completely understand that the delay and the lack of timely updates fell short of expectations, and we take full responsibility for this.
Please be assured that we are reviewing this internally to ensure better communication and service moving forward. Your feedback is valuable in helping us improve.
If there’s anything further we can do to make this right, please don’t hesitate to get in touch.
Kind regards,
Jolliman Care Team
NEVER order from this shambles of a company
Ordered two pairs of trousers in January. Waited weeks for one pair to arrive and was still waiting for the second in March. I was then told this second pair would be sent out at the end of the week. Nothing arrived. I was then told again they'd be sent out the following week. Still nothing!!!! I told them I wanted a refund for that second pair on the 18th of March and I've still not received it 25th and they're now not bothering to reply to emails. I'll now be contacting trading standards.
8. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Afternoon,
Thank you for sharing your experience, you will see i have requested some further information to enable me to look in to this for you.
Kind Regards
Jolliman Care Team
Just shocking
Just shocking. THREE YEARS of harassment and they still can't get it right.
Shocking customer service, shocking manager [John Smith] and incredible arrogance.
No level of competence to update their own system despite endless requests over a three year period. Thousands of pounds worth of parcels binned.
Very surprised they're still in business. Don't be tempted, better shopping elsewhere.
14. März 2025
Bewertung ohne vorherige Einladung
Incompetent
Incompetent, Useless, Abusive. Sums this company up.
Everything about them is wrong.
I don't even have an account with them and they've harassed me endlessly for someone that lived at my address THREE years ago.
Awful abusive staff,particularly today, a frustrated male "manager" who didn't listen and got abusive.
Avoid this company like the plague.
14. März 2025
Bewertung ohne vorherige Einladung
So far have been waiting 31 days
So far have been waiting 31 days to receive items. Messaged re above, reply so sorry, blah blah blah. After having looked at reviews from customers I'm amazed this company is still in business. How can a business these days be so incompetent and survive ? 😫
4. März 2025
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Afternoon,
Thank you for sharing your experience, you will see i have requested some further information to enable me to look in to this for you.
Kind Regards
Jolliman Care Team
Wont be using again
Disaster from start to finish. Placed order at start of Dec, informed despatch would be 7-10 days. I chased them up after 2 weeks to be told order would be despatched that day. It did arrive a few days later but shoes that came were wrong size from order, also one item missing. Was informed their returns policy meant I had to drive to town and pay for package to be sent back. Final item on order was received nearly 6 weeks after order placed. Also very slow on supplying refunds and kept trying to refund me for wrong item (cheapest item on order)
28. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Morning,
Thank you for taking the time to share your feedback. I sincerely apologise for the issues you have experienced with your order. I have requested some additional information to investigate this matter further, and once received, I will ensure it is looked into as a priority. Alternatively, please feel free to contact our care team at 0303 031 0320. and we will be more than happy to assist you in resolving this as quickly as possible.
Kind Regards
Jolliman care Team
Dreadful service
Dreadful service. Bought item £38. When arrived attached price tag £24.99. After contact they said wrong price tag. Checked other suppliers to confirm price. When advised customer service was told nothing they can do.
30. November 2024
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Morning,
Thank you for bringing this to our attention. I sincerely apologise for any confusion caused by the incorrect price tag on your item. After reviewing this with our manager, we can confirm that the incorrect tag was attached by mistake. We understand how frustrating this must have been and appreciate your patience while we investigated the matter.
Kind Regards
Jolliman Care Team
not such a great delivery process
Easy to order & pay-not such a great delivery experience-7-10 days. By todays standards this is very slow. I've ordered from abroad & got it quicker. Please look into speeding up the delivery process. If you need something reasonably quick I would order elsewhere. A shame. Still waiting after 4+ days won't order again unless there are changes.further update-told by email that there will be a further 5 days delivery delay-really getting silly now-never going to order from this company again
4. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Morning,
Thank you for taking the time to share your feedback. I’m sorry to hear that your delivery experience has not met your expectations. We understand how frustrating delays can be, and I apologise for any inconvenience this has caused. Please be assured that we are always working to improve our delivery process and will pass your comments on to the relevant team for review.
Kind Regards
Jolliman Care Team
Purchase came up on the small size, quickly exchanged.
The size of my recent purchase came up on the small size. Ordered XL (44 in chest) was more like L (42 in). Returned item for exchange for next size, 2XL (46 in which fits exactly like a 44 in different jacket purchased from the same seller). Received exchange item within 2 weeks hence only taking one star off the possible maximum. Have been a customer of Jolliman for over 50 years now!
11. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Morning T J,
Thank you for your continued loyalty to Jolliman over the past 50 years.We truly appreciate your feedback. We're sorry to hear that the initial sizing didn't meet your expectations, but we're glad to know that the exchange process was smooth and that the 2XL now fits perfectly.
Your experience helps us identify areas for improvement, and we'll certainly take your feedback into account to ensure more consistent sizing in the future. We value your long-term support and look forward to serving you again soon.
Thanks again for choosing Jolliman
Kind regards,
Jolliman Care Team
It was very straightforward and easy to…
It was very straightforward and easy to place an order online.
3. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Afternoon Mr Dexter,
Thank you for your feedback, We're so glad to hear that your ordering experience was easy and straightforward. We aim to make shopping as simple and hassle-free as possible. If you need anything else, feel free to reach out. We look forward to serving you again in the future.
Kind Regards
Jolliman Care Team
Easy to use website and to place an order
I had been looking for men's braces and found that many shops don't seem to stock them nowadays, but Joilliman does and is good at delivering orders quickly. I must admit, with the sales on, my order did get a little bit bigger than what I had originally intended!
2. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Afternoon Mr Littleford,
Thank you for your wonderful review, We're so glad you were able to find the men's braces you were looking for with us. It’s great to hear that our fast delivery met your expectations.We completely understand how sales can sometimes lead to a few extra items making their way into the cart it's hard to resist. Thank you for choosing us, and we hope to serve you again soon.
Kind Regards
Jolliman Care Team
I’m very pleased so far can not wait…
I’m very pleased so far can not wait to see how good they will be can tell you more when I get them
2. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Afternoon Mr Fitzgerald,
Thank you for your positive feedback, We’re so glad to hear that you’re pleased with your order so far. We can’t wait for you to receive your items and hope they meet your expectations. Please feel free to let us know how everything turns out once you’ve had a chance to try them. We appreciate your support and look forward to hearing from you.
Kind Regards
Jolliman Care Team
I have purchased numerous cardigans for…
I have purchased numerous cardigans for my elderly father and unfortunately the zips seem to be of cheap quality and break. Its a shame because the cardigans look good quality, I have bought a few to replace the others but it gets costly. So its not ideal. They do not seem to last very long. They must be made cheaply somewhere
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Afternoon Mrs Munro,
Thank you for your feedback, and I’m really sorry to hear about your experience with the zips. We understand how important it is to have reliable, durable products, especially when caring for loved ones. We take quality seriously, so we’ll be sure to look into the issue with the zips to see if there's a way to improve them. We truly appreciate your continued support and understand your frustration with having to replace the cardigans. If you'd like, feel free to reach out to our customer service team where they would look further in to this for you. Thank you again for bringing this to our attention.
Kind Regards
Jolliman Care Team
Good quality items at very reasonable…
Good quality items at very reasonable prices
1. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Afternoon Mr Maclaren ,
Thank you for your kind review. We're thrilled to hear that you're happy with the quality of our items and the prices. We always strive to offer great value to our customers. We appreciate your support and look forward to serving you again soon.
Kind Regards
Jolliman Care Team
Good products
3. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Afternoon Mr Farwell ,
Thank you for your review. We’re so glad to hear you’re happy with the products. We appreciate your feedback and look forward to serving you again in the future.
Kind Regards
Jolliman Care Team
for the best go to Jolliman
for the best i will all ways go to JOLLIMAN.
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Afternoon Mr Davidson-Hayton,
Thank you so much for your loyal support , We’re thrilled to be your go-to choice, and we’ll always do our best to provide you with the best products and service. We truly appreciate your trust in us and look forward to serving you again.
Kind Regards
Jolliman Care Team
All straightforward
All straightforward. My only observation is that your product listings seem muddled. I founf telescopic ladders while searching for a sweater.
21. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Afternoon Mr Green,
Thank you for your feedback, We appreciate you taking the time to share your thoughts. We apologise for the confusion you experienced while browsing. We’ll definitely take a closer look at our product listings to make sure they’re better organized and easier to navigate. Your input is valuable to us as we strive to improve the shopping experience. Thanks again for bringing this to our attention.
Kind Regards
Jolliman Care Team
Efficient and professional
Efficient and professional
22. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good Afternoon Mr Vickers,
Thank you for your kind words, We're so glad to hear that you found our service efficient and professional. We strive to make every experience seamless and enjoyable for our customers. We appreciate your feedback and look forward to serving you again soon.
Kind Regards
Jolliman Care Team
NOT SO JOLLIMANS RETURNED AN ITEM PLUS…
NOT SO JOLLIMANS RETURNED AN ITEM PLUS THE COST OF POSTAGE , KEEP PHONE AMD THEY SAY THEY SENDING A REFUND BUT TO NO AVAIL THIS HAS BEING GOING ON FOR SUCH A LONG TIME
SO BEWARE WHEN YOU SEND ITEMS BACK BEWARE
YOU NOW MY NUMBER
20. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Dear Mr Bernstein ,
Thank you for your feedback,we sincerely apologise for the inconvenience you’ve experienced. We understand your frustration with the delay in processing your refund, and we’re sorry for any confusion caused. We’ve reviewed your account, and it appears that a credit note was issued, but we can confirm that the refund has now been processed and should appear in your bank account within the next 24 hours. Please let us know if you encounter any further issues, and we’ll ensure that everything is resolved promptly. We truly appreciate your patience and understanding, and we’re committed to providing you with the best service going forward.
Kind regards
Jolliman Care Team
Delivery charge ??
While the order process was simple and fully understandable and precise i found the delivery pricing confusing. Standard delivery - Free - 7 to 10 days'
Express delivery - £8.99 - 2 days.
I selected Express delivery but when payment page was offered it showed - postage and packing £11.99.
Why the difference ?
Therefore I selected free delivery but am dissapointed with this invisible cost being added at checkout.
18. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Jolliman
Good afternoon Mr Hawke ,
Thank you for taking the time to leave us a review. I can confirm we are offering free delivery up until Christmas. Express Delivery is a cost of £11.99. I do apologise for any confusion caused.
Kind Regards
Jolliman Care Team
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