We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Quick to respond; sorted the issue out very quickly and credited my account after being overcharged due to a technical issue on the Toll paymnt machine. The person who replied to my email was most h... Mehr ansehen
I had a problem as I’d recently change my private number plate and Julie really helped me out, the service is really good and save me so much Time. Julie is a great asset to your Company and shoul... Mehr ansehen
The full-length toll for a car is now £12. Twenty years ago it was £2. Six fold increase in two decades. I guess the Australian private equity owners are looking to gouge their UK customers really bad... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,4
Akzeptabel
618 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
M6Toll a Breeze
Introduced by Julie who explained everything. Joined and working within 15 minutes.
Saves a lot of hassle and money.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi John, thanks for your review and your positive comments regarding Julie. I will make sure these are passed on to her. Please do not hesitate to contact the team should you need anything further. Kay@M6toll
Customer service team were fantastic…
Customer service team were fantastic and quickly responded and solved my issue promptly and satisfactorily..thank you
1. Juli 2026
Antwort von M6toll
Hi Vicky, thanks for your review and yoru kind words about the service recieved. please do not hesitate to contact us again should you need anything else. Kay@M6toll
Most helpful,quick response will use…
Most helpful,quick response will use the service again
6. Juli 2026
Antwort von M6toll
Hi Maggie, thanks for your review and I am pleawed we resolved your query quickly. Please do not hesitate us to contact us again should you need anything else. Kay@M6toll
Antwort von M6toll
Hi Jane and thank you for your kind words about our service, we really appreciate it. Should you need anything else, do not hesitate to get back in touch with us Kay@M6toll
Smooth as silk
29. Juni 2026
Antwort von M6toll
Hi Paul, Thank you for your review, we really appreciate it. Should you need anything else, please do not hesitate to contact us Kay@M6toll
Antwort von M6toll
Hello and thank you for your review. The services on the M6toll are owned and managed by Roadchef and I will ensure these comments are passed on. Should you need anything else, please do not hesitate to contact us. Kay@M6toll
Too expensive
Where I joined from M42 north, to go m6 nw till the end of it, it was clear. £11.60 for a small van, lwb 2 axle vauxhall combo...too expensive
7. Juli 2026
Antwort von M6toll
Hi Dominic. I am sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Antwort von M6toll
Hi Grahame, thanks for your review and I am pleased the team helped resolve your issue. Please do not hesitate to contact us again should you need anything at all Kay@M6toll
Query was answered quickly and clearly
7. Juli 2026
Antwort von M6toll
Hi Rachel, thanks for your review and I am pleased the team were able to resolve your query quickly for you. Please do not hesitate to contatct us again should you need anything Kay@M6toll
Quick response but still discusted by…
Quick response but still discusted by toll charges!
7. Juli 2026
Antwort von M6toll
Hi Ruth, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Often stop at Norton Canes services
Often stop at Norton Canes services. Today I spoke to a lovely lady called Julie as I am going to suggest my company gets an account. She was very knowledgeable and helpful and I’ve left with the information I need to give to my manager. Hope she has a great day. Thank you.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Lucy, thank you for your kind words about Julie. I will ensure the feedback is passed on. Should you need anything else, please do not hesitate to get in touch with the team Kay@M6toll
I drive multiple cars through this toll…
I drive multiple cars through this toll and have to download receipts everytime. It’s painfull as sometimes the receipt is not available until the following day
7. Juli 2026
Antwort von M6toll
Hi Gerrard, thank you for taking the time to leave a review. Receipts are normally available within a few hours of completing your journey, but may take a little longer should our team need to manually look at the images of your journey to build your trip.
We have recently introduced our lite account, which requires no deposit. It can be set up very quickly online at www.m6toll.co.uk. Once it's set up you will be able to drive through the lanes We will charge your card and email your receipt to you, meaning you will never need to download a receipt again. Please don't hesitate to get in touch if you would like more information Kay@M6toll
Very helpful!
I had made an honest mistake, by leaving the motorway as one of my kids had woke up coughing and was sick in the car. I tried to leave for a safe place to stop and realised it was not safe and had to re-enter the toll road being charged again. I contacted the customer service to explain the mistake I had made and was refunded the difference!
6. Juli 2026
Antwort von M6toll
Hi John, I hope your child is feeling much better now and I am pleased we could help you resolve your issue quickly. Please do not hesitate to get back in touch with us, should you need anything else Kay@M6toll
Antwort von M6toll
cHi Timothy, Thanks for your review and I am pleased the team were able to assist you. Do not hesitate to get back in touch should you require any further assistance. Kay@M6toll
Rapid drive through when signed up for…
Rapid drive through when signed up for an account
6. Juli 2026
Antwort von M6toll
Hi David, Thanks for your review an I am pleased that your account has enabled a quicker experience at the toll plazas. Please do not hesitate to get back in touch should you need anything else. Kay@M6toll
Antwort von M6toll
Hello Alison, Thank you for your review. The price boards will state the minimum and maximum prices for your class of vehicle at your entry point. £6.70 would be the cost if you travelled through one zone . As you travelled through 2 zones from your entry point you were charged £9.10. If you need anything further, please do not hesitate to contatct the team Kay@M6toll
I was dealt with in a very…
I was dealt with in a very professional, friendly, efficient and relaxed manner
6. Juli 2026
Antwort von M6toll
Hi Terry, thank you for your review and your kind words about the team. I will ensure that I pass these on. Please do not hesitate to conatct the team again should you need to Kay@M6toll
My experience with M6 Toll from the…
My experience with M6 Toll from the beginning was easy to set up my account and with breeze to be able to drive straight through the plaza and not taking any time up,and having a account topping up with no problem as needed,and having some good contacts with other partners with discounts,
6. Juli 2026
Antwort von M6toll
Hi Peter, thank you for your review and I am so pleased you found it very easy to set up your account. Please do keep an eye out for our monthly newsletters where we will share any new discounts with you. Please do not hesitate to contatct the team should you need anything further Kay@M6toll
Your staff were very helpful the only…
Your staff were very helpful the only issues i had was your email address rebounded but the girls soon helped me out special mention for Tina who was very helpful and polite
3. Juli 2026
Antwort von M6toll
Hi Owen, Thank tou for your review and yoiur kind words regarding the team. I am sorry our email rebounded but I am pleased the team could help you resolve your issue. Please do hesitate to reach out again should you need to Kay@M6toll
Antwort von M6toll
Hi John. I am sorry that you feel this way about the M6toll. We relly appreciate the feedback and I have noted your comments. PLease feel free to reach out to us if you would like to discuss anything further Kay@M6toll
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