We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Quick to respond; sorted the issue out very quickly and credited my account after being overcharged due to a technical issue on the Toll paymnt machine. The person who replied to my email was most h... Mehr ansehen
I had a problem as I’d recently change my private number plate and Julie really helped me out, the service is really good and save me so much Time. Julie is a great asset to your Company and shoul... Mehr ansehen
The full-length toll for a car is now £12. Twenty years ago it was £2. Six fold increase in two decades. I guess the Australian private equity owners are looking to gouge their UK customers really bad... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,4
Akzeptabel
619 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von M6toll
Hi John. I am sorry that you feel this way about the M6toll. We relly appreciate the feedback and I have noted your comments. PLease feel free to reach out to us if you would like to discuss anything further Kay@M6toll
Antwort von M6toll
Hi Mohammed Thank you for your review and for travelling with M6toll. Please do reach out to our team should you require anything further Kay@M6toll
Very low numbers for jpeg files
Very low numbers for jpeg files, had to resort to email and mobile call.
3. Juli 2026
Antwort von M6toll
Hi Mark. Thank you for review and I take on board your feedback regarding the file size allowance for jpeg files. I will ensure that this feedback is passed to the relevant team. Please do reach out to us again should have any further needs. Kay@M6toll
Antwort von M6toll
Hi David. Thanks for your kind review and for travelling with M6toll. Please do reach out to the team should you have any further queries Kay @M6toll
The light user package is perfect for…
The light user package is perfect for me in my current job role, as I get same day receipts and don’t really have to stop at the toll booth just down to about 5-1 mph. Brilliant
25. Juni 2026
Antwort von M6toll
Hi David. Thanks for your review and for travelling with M6toll. I am pleased that the lite account is perfect for your current needs. Please do not hesitate to reach out, should you require anything further, the team will be glad to help. Kay@M6toll
Worst customer service ever
Worst customer service ever
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Josmar We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
I would like to discuss this further with you so I can understand what has happened. Please can you contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and I would be happy to help. Thanks, Kay @ M6toll
Antwort von M6toll
Hi Paul. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Found the online process to renew…
Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone calls. Suggest process is reviewed and improved .
24. Juni 2026
Antwort von M6toll
Hi Julian Thank you so much for your comments regarding our Mobility exemption service. We really appreciate your feedback and for travelling with M6toll. I have noted your comments reagrding the application process and the teams are currently looking at ways to improve this service and I do hope we will be able to share these improvements very soon
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Antwort von M6toll
Hi Lisa Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
I was charged £19-90 for a Transit…
I was charged £19-90 for a Transit Custom Van which should have been £11 something. After E mailing customer service I was refused a refund, thank you
1. Juli 2026
Antwort von M6toll
Hi Kenny We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. The M6toll uses height to determine class an a Ford Transit is a class 4 on our road
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Quick and helpful response to my request
1 ) Quick response by Kay to my request to change details.
2) Clear explanation that the change could not be done online.
3) Helpful attitude as Kay offered to make the changes for me.
4) Prompt follow up email from Steve to confirm changes had been completed
25. Juni 2026
Antwort von M6toll
Hi John Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
We hold a corporate account and it is…
We hold a corporate account and it is so easy no hassle and the customer service team are great help when needed
1. Juli 2026
Antwort von M6toll
Hi Amanda Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I will ensure your feedback is passed onto the corporate team
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Overcharged me
Overcharged me, then told me I'd be refunded the full amount, then told me I'd get half back in 7 days (after waiting 2 weeks) then asked for details of my trip even though I have already submitted them because they can't find the transaction, its not a great deal of money but its the principle and how many people just give up.....
1. Juli 2026
Antwort von M6toll
Hi Phil. I am sorry that the M6toll did not meet your expectations on this occassion. I can see that one of the team told you would not be charged for a journey and then you were , so please do accept my apologies for the conflicting information. I will ensure this is picked up with the team. I believe that you hve now been issued with a full refund for the journey. If you still need assitance, please do contact the team on 0330 660 0790
Company and staff are doing well but I…
Company and staff are doing well but I believe the charges are excessive.
22. Juni 2026
Antwort von M6toll
Hi Alan Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. I have noted your comments regarding price and I will ensure these are passed to the relevant team
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
No cash
No cash.
Expectations on individual customer to make time to avoid fine.
Wrong power balance.
Inaccessible.
Discriminatory to people without smartphone.
Shall I continue?
24. Juni 2026
Antwort von M6toll
Hi and thank you for your comments. I am sorry that the M6toll did not meet your expecations on this occassion. I have made a note of comments and I will ensure that the feedback is passed on. I can see from reviewing you case that Anita extended the payment deadline for you and ensured nofurther chrges would be added to your journey. Should you need anything else, please do not hesitate to contatct the team on 0330 660 0790 Kay @M6toll
Quite convenient to be able to register
Quite convenient to be able to register and not use a credit card or money at the toll. It was difficult to cancel my registration on line having used the service and needed to seek help and have the administrator do it for me.
23. Juni 2026
Antwort von M6toll
Hi Peter Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll. The feedback about the difficulties you had to cancel has been noted and passed to our teams as we are always seeking ways to improve the online service for our customers
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Great Customer Service Team
Thank you to your customer service team for their quick and efficient response to my query. Your support was much appreciated. Dawn Hogg.
23. Juni 2026
Antwort von M6toll
Hi Dawn Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Great service
Had an issue with being overcharged on the toll road. Simple instructions to get my refund. Which was credited really quickly. Well impressed.
23. Juni 2026
Antwort von M6toll
Hi Steve Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll and I am sorry you were overcharged, and I am pleased the team dealt with it very quickly for you
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Antwort von M6toll
Hi Christos Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
So helpful at getting my problem…
So helpful at getting my problem resolved, even rang me back when I had been cut off.
23. Juni 2026
Antwort von M6toll
Hi Zak Thank you so much for your positive comments about our service. We really appreciate your feedback and for travelling with M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.