Monster Reservations Group Bewertungen 

Sierra O. was very helpful. She researched several locations to make the time work for my mom and I. Appreciate her going the extra mile to accommodate special needs for my mom who is on a walker.

Troy Sanders provided exceptional customer service. He answered all my questions and ensured I was satisfied with his explanation. He was professional and very knowledgeable.

Fabulous help

Today, August 25/26 I called and got Martrize. He did a wonderful job helping me review the trips I had and encouraging me to travel. He was so cheerful and upbeat. Thank you Martrize!!

Sabrina was very helpful answering questions for our tip we had booked. She is very pleasant on the phone.

Troy from Vegas was amazing, friendly, patient, and gave me multiple options for my trip. Troy was very informative, his customer service was spot on. Troy made the booking process very easy. Monster has been a great company each time!!

My vacation through Monster was wonderful. The Holiday Inn Club Desert was beautiful and I'd definitely recommend. However, when purchasing through Monster, the agent said I would only need to do one 90 minute presentation with the 4 vacation package. WRONG. It's one for domestic travel and another for international which is ok but don't lie about it. Otherwise, Monster is OK. They just need to train their agent better.

I decided against the program inside of 1 phone call. I was told to call a separate number to cancel. The operator on the second call only refunded a portion of my original charge, and states that its company policy. I would be more understanding if I waited days or a month to cancel, but that's not todays case. And I should not have to loose any amount of money just to hear your full pitch.

Thanks to Israel Cruz for answering all my questions and helping me navigate the whole reservation process. He’s awesome, excellent costumer service.

Misty was very helpful in assisting me with my needs.

Brett Mattingly was very helpful answering my questions about my travel package. I appreciated his finding answers to difficult questions. Thanks Brett! Jaynie

I had a great experience with Ciera Anthony very helpful and takes her job seriously she will help you with your trips

My experience with Montague Evans was exceptional to say the least! He was knowledgeable and professional yet personable and friendly! He came up with a solution for all my needs and if I have to deal with him again....it wouldn't be to soon!

I spoke with Katie P. She was extremely helpful, answered promptly, and stayed with me patiently through many questions.

I was uber skeptical at all this wanted everything in writing. I called in and was immediately put at ease Israel had a radio dj style voice and took the time to not only answer literally all my questions he gave great advice was amazing at explaining the ins and outs of how it all worked and gave me the confidence to enjoy everything stress free

Getting a refund for a cancellation has been a nightmare. I cancelled my trip within the 30-day cancellation period, and a month later, I still haven’t received my refund. After calling customer service repeatedly, no one seems able to help or “process my refund after 30 days” because, apparently, they failed to process it when I cancelled. They also refuse to transfer me to a supervisor. This is absolutely unacceptable and incredibly frustrating.

Montague was helpful in offering other Resort options for an upcoming trip to Cancun since the first place booked had some negative Google reviews recently on cleanliness.

I just book a reservation then got directed to a sales manager. By talking to the sales manager, the one reservation I did require attending a presentation which I am not aware of during the booking and nor can attend. The sales manager understood our situation and provided me the phone number to call for the cancellation.

I called the phone number and got hold of a customer service representative Tristan Allen. He patiently explained me the workaround approach which seems transparent to me to make sure my understanding of it and put me in the non-presentation inventory which allows me to make the booking in their non-presentation inventory hotels.

I am pleased with the handling of situations with customer representative.

Jimmy

⭐⭐⭐⭐⭐

Aisha provided excellent customer service! She was incredibly patient, diligent, professional, and helpful throughout the entire booking process. I truly appreciate her taking the time to assist me with booking my reservation through Monster Travels Group and making the experience smooth and stress-free.

I will definitely book with Aisha again and highly recommend her to others. Thank you, Aisha, for going above and beyond! You deserve that FREE LUNCH FOR A WEEK! 🎉🍽️💐

Tiffany Fimiani was incredible and super helpful! Truly appreciate the amazing service!