Monster Reservations Group Bewertungen 

I would like to thank Leslie Nash, She was very friendly and knowledgeable, Which made my experience great. the thank you Leslie

The customer service representative Austin Klotz was very helpful and very pleasant. I called on a relatively short notice and was not immediately able to book our vacation; however, Austin gave my information that would help us if we were able to be flexible with our dates or call back because of accommodations that will come available due to the rotating inventory schedule. This is how customer service is supposed to be.
sincerely, (aka) Kuikdraw...

I gave a 5 stars for Mrs. Kailey McClellan because She was very helpful, friendly, and the best customers service. She was trying to help me out with everything. She also resolved my problem quickly. It made me very happy and thankful to the service. I will introduce your service to everybody in the future. Thank you so much for your helping.

Yolanda Beyer did an excellent job helping me with my reservation. She was professional, helpful, and made the entire process easy and stress-free. I really appreciated her great customer service and attention to detail. Thank you, Yolanda!

Gina was very professional and tried her best to provide solutions. We were impressed!!

I spoke with Leah Dolan today originally for a charge I needed cancelled. She was very kind and helpful. I also spoke about a potential trip and she was very patient to listen to my rant about things. She wasn’t pushy and that’s super important. Excellent customer service.

Understand all information

Very friendly and helpful.

Mia Cristaldi impressed me with her ability to find a resolution to my problem. Great job!

Mia Cristaldi was the representative that I spoke to tonight she is very friendly and knowledgeable and very patient with me and all my questions that I had thank you so much.

The representative joann jones was an excellent sales person, and she made my day by helping me out with my reservation. She made the transaction smooth and positive. Thank you .

THIS IS A TOTAL SCAM!!!!. Stay Away., They get all of your information send you to a bunch of different people gathering all of your personal information then tell you to accept the fraud message that your bank is going to send you. They keep you on hold forever then send you in a phone chain to several different people that all try to sell you more sh&*t This company should be shut down!!!

Athen was great with trying to find a perfect stay for me

Caden was friendly and helpful. He was also knowledgeable, so he answered all of my questions. It was easy and straightforward to book my vacation with him.

Very Disappointed and Misled

I have to say that I was extremely disappointed with this company and the experience I had trying to book my birthday trip.

When I first signed up, I was told I could take a trip around my birthday. However, when I called to book, I was told there was no availability for the date I wanted. I ended up having to wait another week, and when I called back, there were still no available international trips that worked for me.

I was then offered a trip to Mexico for $665. Before locking in the date, I explained that I needed to check the airfare first because I wanted to make sure the flights were affordable. After checking, the flights were way too expensive, so I called back within about 30 minutes to cancel. I was initially told that I could cancel, but then I was told I would be charged $169 to cancel.

I was eventually told I could change the location and book something in Florida instead, about an hour from my home. I agreed to that, and I was told I would receive my refund for the Mexico trip. However, I later found out they planned to hold my money until I booked another trip. I explained that I did not want my money held—I needed those funds back to help pay for my birthday trip.

After calling back three times and repeatedly asking to speak with a supervisor, I finally spoke with someone who was able to process the refund I was owed.

Overall, this experience was extremely frustrating and disappointing. I feel the information given during the sales process was very misleading. It seems like you are told whatever is necessary to make the sale, but when it is actually time to book, there are restrictions and availability issues that were not clearly explained in the beginning.

I hope this company takes this feedback seriously and does a better job being upfront with customers about availability, restrictions, cancellation policies, and what they can realistically book. Customers should not have to go through this much frustration just to get their own money back.

Great Communication, and prompt action to my satisfaction. Sondra did a great job 👏

This was the best vacation purchase ever. The pricing is phenomenal. The customer service is excellent. Thank you Kaitlyn Wolfe and Tyler Brooks!

Lea was very helpful helping with cruise planning

Grace Burvenich promptly took care of my billing issue. She was helpful and pleasant. I always dread having to make bill-related calls, but Grace immediately set me at ease. Yes, she was a "fixer." Thank you, Monster Reservations Groups, for employing such an excellent representative for your company. Thank you, Grace!

Troy was great! He answered all my questions and was very patient and helpful throughout the process. I really appreciate his excellent customer service.