I’ve been an Otto Car customer for nearly 7 years. I’ve fully paid off my Rent 2 Buy vehicle, yet they are now making it impossible for me to end my aftercare contract for private use. • Emails: I... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a great experience with Abdullah. He’s professional, reliable, and clearly takes pride in what he does. From start to finish, he communicated well, stayed organized, and made sure everything was... Mehr ansehen
Otto Car has a fantastic staff. These people exceeded my expectations [ Reuben, Mo and Nick]. They put a smile on my face. Because they happily solved my problem. My friends told me that Otto Car is a... Mehr ansehen
It was my first time visiting them; Ash did an incredible job, being extremely patient with all my questions and requests. He was so warm and professional, managing to sort out everything in just one... Mehr ansehen
Unternehmensdetails
Über Otto Car
Vom Unternehmen geschrieben
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Vom Unternehmen geschrieben
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Kontaktinformationen
192 Goldhawk Rd, W12 9NS, London, Vereinigtes Königreich
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,5
Hervorragend
2339 Bewertungen
Hat 62 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Thank you to Mo And Daniel who helped…
Thank you to Mo And Daniel who helped me me with my car so quickly. I thought it would take a long time and expected it but all sorted within 30 minutes. Appreciate it.
23. April 2026
Bewertung ohne vorherige Einladung
Appreciate the experience over the…
Appreciate the experience over the years. On my second car.
24. April 2026
Bewertung ohne vorherige Einladung
Otto Car Mohammed Allali
I cannot thank the team enough for their support after a very difficult situation. My car was stolen, but the team managed to locate it and quickly refitted the immobilizer to ensure it was secure.
I dealt with Jamil at the Colindale branch, who was incredibly helpful during the recovery process. I then went to the Shepherd’s Bush branch to pick up the car and finalize my paperwork.
Mohammed Allali was outstanding—he explained the rent-to-buy PCO contract procedure with total clarity. He made it possible for me to return the car, cancel the old contract, and drive away in a new car on the same day with a brand-new agreement. Mohammed and Kiran made the entire process seamless. I was given a clear breakdown of all payments and dates, so I know exactly where I stand.
After the stress of having a car stolen, the professionalism at both Colindale and Shepherd's Bush was the best experience I’ve had. I highly recommend them and wouldn’t go anywhere else in the future!
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share such detailed feedback.
We’re really sorry to hear about the difficult situation you experienced, but it’s great to know the team were able to support you throughout and help get everything resolved as smoothly as possible. It’s good to hear you felt well looked after.
Your kind words and recommendation are greatly appreciated and will be shared with the team. We look forward to continuing to support you in the future.
Just visited Shepherd Bush office and…
Just visited Shepherd Bush office and hired a PCO car again. Fast and efficient service. Very friendly and professional.
Highly recommended.
Thank you Ruben!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your kind feedback.
We’re really pleased to hear you had a fast and efficient experience at our Shepherd’s Bush office and found the service friendly and professional. Your recommendation is greatly appreciated.
Thank you for taking the time to leave a review.
Please see Mr Ash at shepherd bush branch if you want smooth and 5 stars service.
I am with Otto since 1 year.
They are very good in service always very friendly.
Recently i returned a car and process was very smooth and straightforward
And that was because of MR Ash.
He is very polite and supportive Gentleman.
Service was 5 stars.
I am satisfied.
Thanks
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your continued support and kind feedback.
We’re really pleased to hear you’ve had a consistently positive experience over the past year and that you find the service friendly, polite, and supportive. It’s great to know you’re satisfied overall.
We appreciate you taking the time to share your comments and look forward to continuing to support you.
The customer service was superb.kieron…
The customer service was superb.kieron and Mark were extremely helpful and attentive. Shepherd's bush was extremely busy but there ability to multitask was amazing. 10 stars
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your kind feedback.
We’re really pleased to hear you had such a positive experience at our Shepherd’s Bush location and that the team were helpful, attentive, and able to support you effectively even during a busy period. Your comments are greatly appreciated and will be shared with the team.
Thank you for taking the time to leave a review.
It was nice talking to Ash today
It was nice talking to Ash today.
Great customer service.
Polite and professional.
Helpful
Thanks
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We’re pleased to hear you had a positive experience and found the service polite, professional, and helpful. We appreciate you taking the time to share your comments.
I was met by Kevin at Ilford
I was met by Kevin at Ilford - Very friendly and very helpful.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your kind feedback.
We’re really pleased to hear you had a positive experience at our Ilford hub and found the team friendly and helpful.
Your comments are appreciated and will be shared with the team.
We appreciate you taking the time to leave a review and hope to see you again soon.
I have been served by a Abdullah
I have been served by a member of your staff. Who introduced himself as Abdullah.
Abdallah seems an amazing friendly individual with excellent customer service.
He’s explained what my rights and responsibilities are during my rental period.
And demonstrated customer centred professionalism whilst explaining my responsibilities.
I appreciate Abdullah your help. Please keep it up.
Thanks
Muktar Mohammed.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback, Muktar.
We’re really pleased to hear about your positive experience and that the information provided was clear and helpful in explaining your rights and responsibilities during your rental period.
We appreciate you taking the time to share this.
Friendly and helpful customer service
Friendly and helpful customer service. Shout outs to Dalia (Hendon branch) and Mark (Shepherd’s Bush branch) who sorted me out and made sure I had everything I needed before starting my first journey
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback, Nathan.
We’re really pleased to hear you had a positive experience and that the support you received was friendly and helpful across both locations. It’s great to know everything was sorted for you before starting your journey.
We appreciate you taking the time to share this.
Very friendly and cordial
Very friendly and cordial. Reuben helped me to make the right decisions and he helped me all the way till the end.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We’re pleased to hear you found the service friendly and cordial and that you received helpful support throughout your experience.
We appreciate you taking the time to share this.
Shockingly poor service
Shockingly poor service. I booked a vehicle online on Monday, having been told that it is a 48 hour service. Today (Thursday) I have no idea where the vehicle is and when it will be ready, despite multiple calls to the company. It seems the staff have no more information than I have and all they can say is that I just have to wait for a call to tell me when the vehicle will be ready, which is completely unacceptable. So I have cancelled and will take my business elsewhere.
Incidentally, it is a mystery to me how this company has such a high rating here!
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave your feedback, and we are sorry to hear about your experience.
We understand your frustration regarding the delay and the lack of clear updates, and we appreciate how disappointing this must have been. This is not the standard of service we aim to provide, and we are reviewing the process to improve communication and consistency going forward.
Our Community Manager has also reached out to you directly to better understand your experience in more detail and to see how we may be able to assist further.
We appreciate your feedback, and we are sorry that we did not meet your expectations on this occasion.
used them three time in different…
used them three time in different years. Straighforward contracts and vehicles were given in good conditions.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We’re pleased to hear you have used our service on multiple occasions and found the contracts straightforward and the vehicles provided in good condition.
We appreciate you taking the time to share this.
Thank you Ashedh
Thank you Ashedh, very helpful and professional.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We’re pleased to hear you received helpful and professional support. We appreciate you taking the time to share this.
Antwort von Otto Car
Thank you for your feedback.
We’re pleased to hear you were happy with the service and appreciate you taking the time to share this.
My enquiry wasn't resolved
My enquiry wasn't resolved, otto car charged me £25 holiday fee then they refunded me back the £25 because I don't come under that category to pay holiday fee, after that refund second week otto cars has charged me £25 pounds again I've called them they told me I should get a refund but I didnt. Then otto cars replied to my review mentioning that my problem was solved and they refunded me which is true but a week after they have taken £25 out of my account they basically charged me again, MY ENQUIRY WASNT SOLVED IM STILL WAITING
8. April 2026
Bewertung ohne vorherige Einladung
Very helpful and understanding
Very patient and ready to understand my situation.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback, Asad.
We’re really pleased to hear you found the support helpful, patient and understanding of your situation.
We appreciate you taking the time to share this.
Great experience with Awele from Otto…
Great experience with Awele from Otto Car. She was professional, clear, and reassuring, and promised my car would be fixed as soon as possible. Really appreciated her quick response and commitment to getting things sorted. Excellent customer service.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We’re pleased to hear you had a positive experience and that the support you received was clear, professional and reassuring.
We will make sure your comments are passed on to the team involved.
We appreciate you taking the time to share this.
Just had amazing customer service from…
Just had amazing customer service from Jahsiah. Thank you so much again Otto.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your kind feedback, Jean.
We’re really pleased to hear you had a great experience with Jahsiah. We’ll be sure to pass your comments on to them.
We appreciate you taking the time to share this.
Never answer the phone or have enough…
Never answer the phone or have enough staff to answer the phone, I was call number 32 in the queue.
Never reply to email and like to ignore you whenever you have a problem.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback, Paul.
We’re sorry about the call queue you experienced. We are currently dealing with higher than usual call volumes and are carefully monitoring the service to identify how we can improve the overall experience.
In the meantime, our Community Manager has reached out to you directly and will be assisting you with your concerns.
We appreciate your patience while we work to resolve this.
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