Perkbox Bewertungen 2 629

Rachael sorted the issue efficiently thank you .

This is an absolutely awful company to deal with, they fail to respond to your query, they don't have a telephone number, their management is poorly organised and dysfunctional.

In all of my communications it either comes down to I am the problem or you are either ignored or they fail to respond at all. We have just had our renewal through! We won't be coming back. Lets wait for them to see this and actually respond - Cowboys!

*Update* - They clearly do not like bad reviews and have flagged this as needing more information as they suspect it is non genuine! Let’s see if they actually respond and want to deal with the issues rather than pass blame and ignore clear breaches of their own policies!

Very good and wonderful experience. I made a mistake in redeeming my flex point…. The team helped me retrieved despite their policy is non-refundable. Thanks guys. You all amazing

I was having issues with logging in with the Google Authenticator. I used the chatbot int the app on my phone - I immediately received an e-mail from Helena who reset my log in and consequently I can now login using a code sent by SMS. Excellent service.

I DO NOT FEEL SAFE OR COMFORTABLE USING PERKBOX.
Avoid. The system is extremely glitchy and frequently shuts down. You might attempt to purchase several vouchers, only for a system error to appear and lock you out for days. During the Christmas period — the busiest time of the year for our team when staff are purchasing vouchers — the system shut down completely for several days. All we received was a brief apology, yet we were still charged the full price.

There is also a very questionable tactic built into their terms: an extremely restrictive 90-day sign-out rule. If you miss that window, you are automatically locked in for another year, regardless of how disappointed you are with the system. Even the fact that a major GDPR breach happened inside of that 90-days did not mitigate the rule. They are happy to force an unhappy client to stay with them despite them being completely disappointed. Anything for the money I guess...

And what about the recent GDPR issue? We received a vague email stating that an incident had occurred, but there was no clear explanation of what actually happened with our data.

Seriously, if you are considering it, I strongly suggest staying away. In my experience, it will only create additional stress and add unnecessary workload.

I tried to set up a log in, it seemed to fail, I eventually got in using my phone. Not 100% sure though, then just tried again on the PC, it accepts my email address and tells me it will send me a 6 digit code within a minute and it is valid for 10 minutes. But, it never comes through.
I gave it 1 star because I had to, but in reality I would have given it zero. It's got to be the worst app I've used, certainly for logging in, plus the one time I got in using my phone it didn't look the best set up. I think people are brain washed into thinking it's a good set up, but if they've used other apps like this they would realise it's not good at all, and certainly the logging on part.
It has recently been given to our employees on our site and there's not many using it because it's so difficult to use and log in the company are now emailing instructions on how to use the app and how to log in etc. It causes that much hassle I think a lot of people are just accepting to pay full price for anything they buy or use.
What a waste of time and money for the company.

I just wanted to add an update. 27/2/26 My wife wanted to hire a car in Jersey. She checked that Hertz and several other companies had availability then purchased a Rentacar gift card. Then when she tried to book they don't have any available because they don't deal with actual hire companies. My wife asked Perkbox, who advertised and supplied the gift card, for a refund and they have refused and this seems like they are advertising products that they don't have to offer which is a scam.

Also Perkbox website 2026 advertises a Trustpilot rating of 4.8 when it is actually 4.

My wife has perkbox through work. She wanted to hire a car so used one of the companies listed on their website. Rentacargift (do not use) She was unable to book a hire car in the location - Jersey Channel Islands despite the website saying 500 hire companies in 30000 locations! After contacting the hire company they operate through a third part and it seems they only have a few cars somewhere possible Nigeria. She then contacted Perkbox who will not respond. Really poor customer service and some companies they offer deals with are scams. BEWARE!

Rachael was very friendly and resolved the issue quickly

Very impressed. I had issues with a balance that vanished from my gift card. After a month of phone calls and visits to the merchants store, the Perkbox team were able to look into it and sorted a refund within an hour! Thank you SO much! One happy customer.

Don't use their site for cashback. It never tracks. And they won't do manual cashback even if there is plenty of evidence.

I am only giving them 2 stars because they did help with my gift card issue. Their gift cards are good.

Just need to improve website because every weekend when i buy some ting always having an issue.

They wont leave you alone.

Not recomended stolen from my husband account 23£

Absolutely terrible! They sent us an email 3 WEEKS ago saying they had 'technical issues' and will update us. I have heard absolutely nothing! I emailed to ask for an update also to enquire if it was true that they had had a cyber attack and got a copy and pasted generic reply that did not answer my question. I then
asked again, being very specific and asking if my (and everyone else in my organisation) have had their information compromised and I've heard absolutely nothing once again. For all I know my information is being sold and distributed and they haven't had the good ethics or conscience to advise us of the situation. It's completely unethical and distressing.

This was newly launched in our company just before December, I spent in retailers using the cashback incentive, our company then gifted us points to use just before Christmas and then the platform went down, the most minimal comms from perk box and generic replies when asking for more information, So all the points we have saved up for the post Christmas sales or January sales are not usable. we cant even access the account. Really disappointing and trust is completely lost.

It was a good company overall with few issues until last few months. However apparently there is something going on, we are not able to log in to our platform which we paid already and they keep sending automated answers for the last month. They keep telling there is a technical issue however it does not feel like that as they are not responsive at all. I suggest you do not buy their services for now. We are super disappointed about how they are handling this process.

Great Customer service, Very speedy reply and able to answer fully.

I recently had an issue when redeeming points for a voucher that failed during the transaction, this resulted in the points being deducted from my account.
I contacted customer services and this was rectified straight away, excellent service, thank you Mayra !

I finally started using Perkbox with my new employer and I’m really impressed! Even though there were a few hiccups in December, the communication was clear and the fixes were fast. I had a small issue with a gift card I created, but the support team sorted it out almost instantly. The platform works smoothly, and I love how many ways there are to save money and earn points. Definitely worth using!

Mayra at Perkbox was incredibly helpful and went above and beyond to help me regain access to my account. Great support and great perks!