Pluxee UK Bewertungen 349

There are definitely issues with the site because even after your letter with instructions it took four attempts this morning before it would work correctly!
It kept selecting Tesco’s after I had specified and selected Sainsbury’s!

Easy to take your problem to.
Always able to explain
Always able to update on situations.

I was enquiring about my account. the lady was on the phone was very helpful and guided me well. my query was resolved

A great scheme, well run.

VERY EASY TO USE AND VERY CLEAR AND HELPFULL INSTRUCTIONS.

Very, very bad experience. Anyone considering using Pluxee - employers or employees, should be aware that if a gift card cannot be redeemed, Pluxee will be completely disinterested and flatly refuse to refund it.

This could easily lead to a loss of hundreds, depending how big a risk a person is taking by buying a gift card from them. If you read their small print, they've been very careful to cover their own back - so putting any money onto one of their gift cards is a huge gamble.. and could lead to total loss.

I found this out when I bought a Boots gift card. Reputable company, right? The card could only be used online.. and despite my trying many, many times over the space of weeks, the boots website would not accept it. Boots customer service could not identify why, and directed me to Pluxee, who basically stated that they accepted no liability at all for one of their gift cards not being redeemable. Truthfully, I think the error was with the Boots website - but Pluxee do not care, once they have your money. They sold the gift card, so if it is not fit for the purpose sold - they should either resolve the problem, or refund the purchase.

If you are a company considering using Pluxee, I would *strongly* advise you to reconsider. You are opening up your employees to considerable financial loss. I spoke to their customer service team at great length, very patiently and politely. But in the end, I was told that if a gift card just does not work and you are unable to purchase anything with it - that's your problem. They will not refund a gift card, even when they know for a fact it has not been used.

I was lucky that my card was less than £100 in value. For some other retailers I had been putting on £500 at a time. Without realising that every time I did so I was risking loosing the whole amount. I won't be doing that again!!!

If anyone wants to contact me I am happy to supply a copy of the whole conversation with Pluxee customer service.

Huge amount of time wasted, fairly considerable amount of money lost. So much for consumer rights!

EDIT: As can be seen, Pluxee asked me to supply them with further details on the 25/2/2026, which I promptly did. But they have since not responded at all - which really is a validation of everything I have said above.

Do not trust this organisation with your money!

I've had a cashback card with Pluxee for a few years now and had always struggled getting in contact to discuss issues. I managed to update my postal address a few weeks ago and have been making transfers with no issues.

I went to make a transfer today and it was blocked. I called Pluxee and it was due to an error on their side as my house number had been inputted twice by them. This means I can not access the money I sent on any account, as it has been marked as pending, and now I have no money for food. I was told by Pluxee that there was nothing they could do other than send me an email to send to my bank, which my bank have confirmed they won't accept.

I have closed this account now as this sort of error has a huge impact on people and shows a clear need on Pluxee's side to have better administrative systems. I have been nothing but disappointed with Pluxee and feel I should have closed my account years ago.

Pluxee have charged my debit card/bank account TWICE for a payment - even though each time I tried to make the payment it was unsuccessful!!! There is no customer support. Nothing on the app to cancel or refund the payment. After this experience I will not be using it ever again . . . and I want my money back in my account so please get in contact to make this right ASAP!

Very unfriendly rude 'service' from Graham. You can provide information to customers without being so rude. Needs better training.

Edit to reply - further rude response from Coral 'Pod Lead' - must be where the agents get their poor attitudes from. Anyway, we spent the £1700 we were trying to spend with Pluxee with a competitor instead.

Had a problem with a voucher the person I took me step my step though it and after it worked so big thanks.

I had deleted a email for a voucher and couldn't find out who to help me get it back , just by chance I emailed you and within a few days you had resolved my problem and sent me a new voucher, I can't thank you enough

The system for distributing vouchers earned is poor - twice in a row I have had to request help from Customer Services. I am pleased to say that this time I was able to resolve the issue with one phone call

Rebecca was amazing! I was worried that I'd lost my gift card however she quickly put my mind at ease and quickly and politely resolved the issue. I'm very impressed!

I've been a Sodexo customer for 20 years.

Updated their website (which was always rubbish) during 2025 and it's now an utter sh*tshow.

Payments to providers are always late or simply disappear. Help desk people are nice enough, but ineffective and can't actually fix the issues.

I had a problem with a gift voucher that I’d received, I e.mailed Pluxee and got a reply from Natalie and within minutes she had the problem solved, so brilliant customer support.
Thank you

I have been using the eVouchers for a couple of weeks using the app on my phone. I saved money recently at Hungry Horse and Bella Italia. I now am getting into the habit of checking the app to see if there is any money off when I am shopping or eating out so I purchase an eVoucher. It's very easy to use.

Had a query about a voucher code and the agent a lovely gentleman was very helpful friendly and patient while he walked me through the steps to redeem it, now im all set for when I want to spend it, again lovely gentleman, thankyou without you id be stuck

Very easy to contact and talk through an issue

Great experience

Pluxee is great for me. I buy things and get money back each time. There is a list of places you can use the card to get money back. It’s easy to load and keep track of. The app needs some attention but their customer service personnel are very helpful.