Pluxee UK Bewertungen 349

Customer service was excellent! Looked into my queries promptly and answered any questions/solved difficulties effectively and efficiently. They were also understanding and supportive.

Their Totum Student Cashback Card (pluxee/spree) is great and I am making use of the cashback feature! However, I have recently had a few issues logging into the app/website, despite using the same details I have always used.

The problem was quickly resolved over the phone thanks to the excellent customer service so I would definitely recommend them!

Customer services are very good. Trying to get into my account proved to be difficult and although I have been using my card it seems that I haven't been using it in the right shops. I would like to have more clarity on retailers please.

Really good company and easy to use lots of stores you can use it at

Easy to use App.
But awful web pages, difficult to find the relevant links for password reset etc.

To start off, I would like to say that the customer support is excellent and you should be happy about this, because if you use the website you will most certainly be needing it.
I was sent an evoucher to my email address and clicking on the link, I was taken to the website, so far so good.
I had no idea what I was supposed to be doing in order to claim my voucher as there is very little information available on the website or what you are supposed to do.
I eventually clicked on the "help" button which took me to an automated AI "chat" screen which was totally useless. To make matters worse there appeared to be no way to leave this screen.
I eventually clicked my phone's back button thinking I would start again.
Clicking the link again in my email took me directly to the page I was wanting out of, with nothing in between, repeat, repeat.
I eventually filed a support request and very quickly was supplied with step by step instructions for what I wanted to do. This in my opinion should be on the webpage I was using at the time.
Thinking the problem was sorted, I didn't open the evoucher to view it as the website states not to do so till your ready to use it.
When I was ready to use it, I clicked on my email link in the shop and was taken straight back to the page I couldn't get out of, so was unable to use the evoucher.
Thinking there might be compatibility issues with my phone, a Samsung Galaxy A52s 5G running Android version 14, I went back home and used my tablet, an older model running Android version 10
I was able to access my evoucher on the tablet and this time I opened it and took a screenshot of it and transferred this to my phone.
I will use this screenshot the next time I am shopping and if it doesn't work I will be in touch again with customer support

Easy to use and check balance and discounts on app. Looking forward to earning discount on my purchases.

I had some difficulty actually getting connected but the agents were very helpful.

It’s not very good the app for us you have to get hold of customer services to change your phone number. You can’t literally do it on the app and it doesn’t show you much anyway just what cashback you can get if you use it a lot. I use his card as a little top up for some of the programs I watch on TV so not very happy with this but the customer services aren’t too bad

The customer service agent, Travis, was very efficient and friendly, solving a worrying problem (an online scam) in a couple of minutes. Great service.

Customer service support is great helpful and polite and try to help. The website and app system is very poor a clunky glitchy slow website and app which is very problematic. I have reported poor performance on manu occasiobs no improvement and gets worse. The platform often doesn't work and right now I have reported the app is broken. Even support staff couldn't not help as they discovered an issue with the system the one of reported.

Customer Service was excellent. Well done Pluxee!

Amazing Customer Service - Any problems quickly addressed - New card on its way - Thank you soooo much x

It's a way companies pay less to employees, they should give money cuz this cards are not accepted it in MANY places

The lady on the telephone solved my query , she was very helpful and patient .Very positive experience.

I have used my Pluxee card many times at many shops, it is really good with the cash back offers, and really easy to use, I have been in contact with customer services a few times, they were really helpful and sorted my issues out.

Initially I thought this was a good card, but when something goes wrong, there is no one to speak to and it is pot luck as to whether it gets sorted. I tried to purchase a £130 item using the Pluxee card on the Argos website, but it rejected the card 3 times even though there was over £200 loaded (and showing as such). I went to Argos in person the next day, where payment was rejected again. I showed the cashier the £200 total on my Pluxee screen, which dropped before our eyes to £70, suggesting the online payment had been submitted! Argos checked and no payment had been taken by them. I then loaded more money, bought the item, but had been charged twice by Pluxee. I couldn’t speak to a real person, but after almost a week, my emails worked and £130 was then credited back to my account. Only when something goes wrong did I realise the very poor customer service options available. Have a look at your account - see how difficult it is to find working /efficient contact numbers/ email. No problems with Spree card, but Pluxee has been very poor.

Great card giving me discounts of up to 5% at some of my favourite shops. Helpful customer service.

It’s just simple to use, y

Had a problem obtaining the voucher and contacted the team, my problem was resolved in no time. Really good 👍

The agent of the customer services tries to take all effort to solve the issue then and there.