My address / post code was chosen for a survey I got £25 for answering general questions online then got another £25 with face to face interview answering further general questions about myself. I fou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I called as could not get access and the lady was very pleasant and informative and solved the issue without any bother. I certainly have no issues and am very happy with the outcome.
Unternehmen hat geantwortet
I had a query on a charge showing on my account which I couldn't recall. I completed the online form and within a day I had a lovely response back from Lindsey explaining the charge. I find my card re... Mehr ansehen
Unternehmen hat geantwortet
I absolutely love my Pluxee Card! I've been using it for a while but over Christmas the perks of this card were unbelievable. A certain retailer who offers points was offering extra points over Christ... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We offer award-winning employee benefits, rewards and recognition all designed to bring more value to people. Together, let’s open up a world of opportunities for your people to enjoy more of what really matters in their lives.
Kontaktinformationen
Vereinigtes Königreich
- socials.uk@pluxeegroup.com
- pluxee.uk
4,2
Gut
349 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful and considerate …
Very helpful and considerate in dealing with my request for help.
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Robert,
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Resolved within two weeks excellent…
Resolved within two weeks excellent service
16. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Dave
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Great service easy to use
16. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Sue
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
The inquiry was dealt with promptly and…
The inquiry was dealt with promptly and timeously
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Destiny,
Thank you for sharing your feedback with us, I am pleased to hear your query was handled promptly, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Pluxee UK customer service are always…
Pluxee UK customer service are always very helpful and try to their best possible abilities to solve any query whether it is a technical or administrative issue.
15. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Thank you for sharing your feedback, I am pleased to hear of your positive experience - I will be sure to share your comments with the team :)
Warm regards
Pluxee UK
Report lost or stolen... How?
Previously a satisfied customer however this was based on ease of use. Last night I was notified of transactions on my card that were not mine. Immediately blocked the card and called the number provided in the push notification numerous times - each time the call has been disconnected with no response. Tried again this morning in office hrs and the same happened. How are we supposed to report? The 'contact us' response advised 72hr response! This is unacceptable for such a serious issue where the advice is to contact the 'hotline'
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello
Thank you for sharing your feedback with us and I am sorry to hear of your recent experience. We have taken your comments away regarding the contact number.
I have requested more information from you so I can help you further.
Warm regards,
Pluxee UK
Very useful service for those living with dementia
I was so grateful for the assistance I received. I had been sent a voucher payment for some voluntary work I had completed. As I have dementia IT can sometimes prove challenging, but the plain English response was incredibly helpful and ideal to my needs
11. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Julie
Thank you for sharing your feedback, I am pleased to hear of your positive experience - I will be sure to share your comments with the team 😊
Warm regards,
Pluxee UK
Poor customer services
Been trying to renew my card for months now. I have money still in my pluxee account and I'm just ignored by customer services. I cannot even log into my account anymore.
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Gareth
Thank you very much for the feedback on your recent experience with us. I’m sorry to hear that it wasn’t up to the standards we would have hoped for this time.
We’re always keen to hear if things haven’t gone quite as they should have, so we can be sure we’re learning from our mistakes and making improvements.
I can see you have been in touch with Customer Care yesterday and they have helped you with your query.
Thank you again for taking the time to leave us your feedback.
Warm regards,
Pluxee UK
Oh dear....
Oh dear - very poor experience with Pluxee. Transferred £500 from my bank account to my Pluxee card. After 30 minutes the money still didn't appear on my Pluxee account. After waiting 20 minutes on the phone to get through I was finally told that the reason my money didn't appear was that my card had expired. Pluxee knew this but hadn't issued a replacement. They still took my money even though they knew I didn't have a card I could use. When I asked for my money to be returned they reluctantly agreed but cannot give me a timescale for the return. Why did they take my money when they knew I had no way of accessing it?
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Richard,
Thank you for sharing your feedback and I am sorry to hear of your recent experience. We’re always keen to hear if things haven’t gone quite as they should have, so we can be sure we’re learning from our mistakes and making improvements.
I’ll be working with my team as soon as possible to investigate what went wrong here.
Warm regards,
Pluxee UK
It took a while to get sorted and still…
It took a while to get sorted and still not sure if it's done yet, will find out when we go shopping. The website I found difficult to use even my two young sons couldn't do it so it took a couple of phone calls to get sorted, still don't know if it's okay will find out when we go shopping.
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Martin,
Thank you for sharing your recent experience with us, I can see you spoke with the Customer Care Team on the 5th March and they have supported you with adding your virtual card to your Google Wallet so there shouldn't be any issues when you go shopping.
Happy Shopping, we hope you enjoy making lots of cashback!
Warm regards,
Pluxee UK
Marks and Spencer no longer partnering…
Marks and Spencer no longer partnering with Pluxee despite what it says if you google it.
I must have missed being informed about this. Very disappointing
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Debra,
Thank you for sharing your feedback, sadly M&S are no longer available on our pre-paid cashback card programme. We often review our retailer catalogue and you will be able to find a live list of cashback retailers on your online portal.
Warm regards,
Pluxee UK
Just had a very stressful experience…
Just had a very stressful experience trying to download a voucher to use in Decathlon. Had the store wifi but the code refused to download. No support line available to access on a Sunday. The first time I've had an issue with the app. We eventually downloaded it from a personal lap top after 45 minutes of trying. So disappointed.
16. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Celia
Thank you for sharing your feedback and I am sorry to hear of your recent experience.
Unfortunately, Decathlon eVouchers can only be accessed or viewed on your employee benefits website and not on the app. We do advise this on both the website and app before you make your purchase.
I'm pleased you managed to successfully download it and place your order.
Warm regards,
Pluxee UK
Money for old rope
Really easy to use and I was spending the money anyway why would I not earn cash back. It has helped me target my spending to maximise my return
15. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello David,
Thank you for sharing your feedback with us, I am pleased to hear you are making the most of the cashback😊
Warm regards,
Pluxee UK
A great app for discounts
A great app for discounts.
Highly recommended!
15. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Marcin
Thank you for sharing your feedback with us, I am pleased to hear you are enjoying the app for discounts and making lots of savings😊
Warm regards,
Pluxee UK
I’m trying to log in to my account…
I’m trying to log in to my account since 27th January and still no one got back to me.
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Karolina,
Thank you for your 3rd review - I can see you have completed the request and sent us your information back on the previous review, I have reached out to you directly to support you with your account registration.
Warm regards,
Pluxee UK
Great Card!
I've had the Ode Card for about 8 months now and it has been very useful. I've found the website to be convenient/user friendly. I get cash back for purchases I'd make anyway. The customer service has been excellent.
28. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hey Robert,
Thank you for sharing your feedback with us, I am pleased to hear you are enjoying the cashback card and the friendly customer service you have received - I will be sure to share this with the team 😊
Warm regards,
Pluxee UK
Very friendly customer support
Very friendly customer support
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hey Jo
Thank you for sharing your feedback with us, I am pleased to hear of the friendly customer service you have received - I will be sure to share this with the team 😊
Warm regards,
Pluxee UK
Friendly and efficient service
Received a quick, efficient service on a query. Staff were friendly and everything was resolved within a day.
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hey Cheryl
Thank you for sharing your feedback with us, I am pleased to hear of the excellent customer service you have received - I will be sure to share this with the team 😊
Warm regards,
Pluxee UK
Very professional and my problem was…
Very professional and my problem was quickly fixed
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hey Erinda
Thank you for sharing your feedback with us, I am pleased to hear your query was resolved quickly and professionally - I will be sure to share your comments with the team :)
Warm regards
Pluxee UK
Problem solved with patience from…
Problem solved with patience from staff. She was patient with me while I login to the app,she put me through with ease.
31. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Ogundare
Thank you for sharing your feedback with us, I am pleased that we were able to help you - I will be sure to share this with the team :)
Have a great day
Pluxee UK
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.