I phoned to query a payment I had made in September, which turned out that I had paid it twice in error. It was a pleasure dealing with this utility company compared with most of the others- I got a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had an issue trying to complete the online move out form so I had to call Source for Business to close down our accounts. I spoke to Nikhath in Customer Service who dealt with my query very efficie... Mehr ansehen
Unternehmen hat geantwortet
Spoke to Kyle Hargrave today to close down my business account due to retirement. Super helpful guy and made the process very simple. Great communication skills and service with a smile. Thank you Kyl... Mehr ansehen
Unternehmen hat geantwortet
What a pleasant change, speaking to an actual person. Sam answered my call, she was happy, polite and very professional throughout the call. Closing an account and opening a new one, she was very ef... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Source for Business
Vom Unternehmen geschrieben
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Kontaktinformationen
PO Box 9136, BH11 0GF, Bournemouth, Vereinigtes Königreich
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Hervorragend
2238 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great customer service from Olivia
Olivia was very helpful. Listened to my query, took advice, then resolved promptly. Fabulous customer service. Thank you!
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
We're happy to hear that our team member was so helpful and resolved your query promptly. We appreciate you sharing your feedback about the fabulous service!
Kind regards,
The Source for Business Team
The agent was very helpful .
The agent was very helpful and put my mind at ease.If matters resove as intended, then the matter of a credit payment can proceed.That then enables me to pay South West Water the money due to them.Hopefully all parties can then put this matter of change of supplier to bed.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for sharing your feedback.
We’re glad our agent was able to help and put your mind at ease. We hope everything resolves smoothly so that the credit payment can proceed and the change of supplier is completed without any issues.
Kind regards,
The Source for Business Team
Thank you Sam & Aileen
I was extremely grateful to get a professional & very clear explanation of the quotation sent to us regarding a new business contract. Sam in customer services & Aileen in the contract department spent as much time as I needed to get my head around the two pages of figures!
Thank you both 😊
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks so much for sharing this!
We’re really glad Sam and Aileen could take the time to walk you through everything and make it all clear. Those details can be a lot to take in, so it’s great to hear you felt supported.
We appreciate you taking the time to leave a review.
Kind regards,
The Source for Business Team
Kevin was attentive and professional
Kevin was attentive and professional.
The matter for the call was quickly resolved.
Very happy with his service.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you for sharing your feedback - we really do appreciate each one. We'll make sure to pass on your comments to Kevin and his manager.
If there's anything else we can help with, please do let us know.
Kind regards,
The Source for Business Team
Somewhat long waiting to speak to an…
Somewhat long waiting to speak to an adviser but this was ameliorated by the fact that he was excellent ;
professional, communicated well and completed the change of tenant with ease.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you for your feedback, we're really sorry there was a wait to get through to one of our advisers, but we're they were able to make up for the wait and handle the tenant change smoothly and professionally.
It’s great to hear the experience ended on a positive note.
Kind regards,
The Source for Business Team
Finally a customer service line with…
Finally a customer service line with few options, easy to understand and a friendly person at the end of the line
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for sharing!
We’re really pleased to hear you found the service easy to use and that speaking to a friendly person made the experience so straightforward.
Kind regards,
The Source for Business Team
I spoke with Kelly who was extremly…
I spoke with Kelly who was extremly knowledgable and very helpful. First class service thank you
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you so much for your review!
We're really pleased to hear that service was first class - we couldn't ask any more from our teams than that!
Kind regards,
The Source for Business Team
Daniel did a fantastic job dealing with…
Daniel did a fantastic job dealing with my enapquiry about a commercial water supply account.
He listened, understood and provided the correct advice and guidance.
Couldn’t be happier!
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for sharing your feedback!
We’re really pleased to hear Daniel was able to listen, guide, and provide the right advice. It’s great to know the experience left you so happy with the support.
Kind regards,
The Source for Business Team
Excellent Customer Service
Heather was excellent & extremely helpful in setting up our new business account with Source for Business. Would highly recommend.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Welcome to Source for Business!
We're really pleased to hear that Heather was able to get you set up without any issues. Please don't hesitate to reach out if there's anything else we can help with.
Kind regards,
The Source for Business Team
Olivia was incredibly polite and…
Olivia was incredibly polite and helpful in changing billing addresses for 8 different care homes.
The customer number below refers to one of the homes.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for sharing your feedback!
We’re really pleased to hear Olivia was so polite and helpful in updating the billing addresses.
Kind regards,
The Source for Business Team
simple process
simple process, letter explained prices and choices. I took a pic of my completed acceptance and emailed it although they didn't say a photo was ok, they replied saying received then a couple of days later contract came through. Simple, no faff, thanking you :)
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Welcome to Source for Business!
We’re really pleased to hear the process was straightforward and hassle-free. It’s great to know everything was completed easily and smoothly.
Kind regards,
The Source for Business Team
Requested refund and change of contact…
Requested refund and change of contact all sorted sensibly and efficiently
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for taking the time to leave a review - we’re pleased to hear everything was sorted quickly and sensibly - just how it should be.
Kind regards,
The Source for Business Team
Enquiry dealt with in a helpful manner
The phone was answered quickly and my enquiry was dealt with efficiently. The lady I spoke to was helpful and friendly.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you for sharing your experience!
We’re glad you got through quickly and that everything was handled smoothly. Friendly, efficient service is exactly what we aim for and we appreciate you taking the time to leave a review!
Kind regards,
The Source for Business Team
5 star service from Margarita in…
5 star service from Margarita in Customer service today, very friendly, helpful & thorough.
Thanks
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks so much for the lovely feedback!
We’re really pleased to hear Margarita delivered 5-star service and made the experience friendly and thorough. We appreciate you taking the time to share it.
Kind regards,
The Source for Business Team
Very Efficient
I called to change over an account, Heather Morris was incredibly efficient and did it all for me in one phone call.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
We couldn't agree more - Heather is one of our best! We're really glad she was able to complete everything for you in one call.
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
The representative was extremely…
The representative was extremely helpful. Very efficient and responded positively to all my requests. I felt very satisfied with the service she provided.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
This is great to hear - thanks so much for taking the time to share your feedback, we really do appreciate it!
Kind regards,
The Source for Business Team
Kelly was very helpful and friendly.
Kelly was very helpful and friendly.
She understands the situation and acted accordingly.She was polite and professional.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you for taking the time to share your feedback. We're pleased that Kelly was able to help and demonstrated the customer service we always aim for.
If we can help with anything else, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Excellent customer service
Having recently moved to 'source4b' for our business water supply Kevin in Customer Services was most helpful in sorting out the account details and payment methods. It's how customer services should be everywhere.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Welcome to Source for Business!
We’re really pleased your move has gone smoothly and that Kevin was able to help sort out your account and payment details. It’s great to hear your experience felt just how customer service should be.
Kind regards,
The Source for Business Team
I cannot believe what a good experience…
I cannot believe what a good experience I had today. The phone was answered quickly. I spoke to Olivia who was extremely helpful and efficient and quickly organised a copy invoice, details of how to set up an online accounts and a DD. Came away amazed at how easy and un-frustrating it had been.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
This is lovely to read - thank you for sharing it!
We’re so pleased your call was answered quickly and that Olivia was able to get everything sorted without any hassle.
Thanks again for taking the time to leave such great feedback.
Kind regards,
The Source for Business Team
I dealt with Sam and she had a great…
I dealt with Sam and she had a great attitude and was cheerful throughout the call. She resolved both of my queries efficiently and ensured I had all I needed before letting me leave. A great customer service representative!
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks so much for sharing this!
We’re really pleased to hear Sam made the call such a positive one and got everything sorted for you. It’s always good to know you left the conversation with everything you needed.
We appreciate you taking the time to leave a review.
Kind regards,
The Source for Business Team
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