I phoned to query a payment I had made in September, which turned out that I had paid it twice in error. It was a pleasure dealing with this utility company compared with most of the others- I got a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had an issue trying to complete the online move out form so I had to call Source for Business to close down our accounts. I spoke to Nikhath in Customer Service who dealt with my query very efficie... Mehr ansehen
Unternehmen hat geantwortet
Spoke to Kyle Hargrave today to close down my business account due to retirement. Super helpful guy and made the process very simple. Great communication skills and service with a smile. Thank you Kyl... Mehr ansehen
Unternehmen hat geantwortet
What a pleasant change, speaking to an actual person. Sam answered my call, she was happy, polite and very professional throughout the call. Closing an account and opening a new one, she was very ef... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Source for Business
Vom Unternehmen geschrieben
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Kontaktinformationen
PO Box 9136, BH11 0GF, Bournemouth, Vereinigtes Königreich
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Hervorragend
2238 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
Exceptional Service
I would like to thank Louise for the efficient, professional and knowledgeable manner in which she responded to my enquiry. My call was answered quickly, she listened effectively and handled all my questions with the utmost courtesy. The connection dropped at one point due to my poor signal; Louise called me back immediately. Louise also went above and beyond to investigate the progress of a separate enquiry.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for taking the time to leave your feedback – we’re so pleased Louise was able to help and keep everything on track, even with the signal cutting out.
It’s great to hear she followed up straight away and took the extra time to look into your other enquiry too. We’ll be sure to pass this on to her.
If you need anything further, just let us know.
Kind regards,
The Source for Business Team
I spoke to Hassan
I spoke to Hassan. It was a complex issue that was causing a lot of worry for my Boss and concern of his Tenants.
Water Bills had become excessive and we were trying to ascertain why.
Hassan patiently listened to the background to the story, he went into records and provided lots of questions that were previously unanswered. He provided me with contact details for the local Engineers who had been booked for a Flow Test and had been cancelled by someone unknown to us.
After speaking to the Engineers, and following their advice I returned and spoke again to Hassan, He went to immense trouble to guide me through a step by step plan of action, and forwarded a form to my Boss to book the appointment.
Hassan is an absolute Gem, he has put us at ease and confident that his company have listened to us and will get to the bottom of the issue.
I joked with him that he should get a promotion to CEO .You are very lucky to have staff like Hussan - Excellent Customer Service.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for taking the time to share this – it sounds like a stressful situation, so we’re really glad Hassan could help bring some clarity and reassurance.
It’s great to hear how thoroughly he supported you and helped get things moving again. We’ll be sure he gets the recognition he deserves – and we’ll certainly keep that promotion suggestion in mind!
If you need any further help as things progress, just let us know.
Kind regards,
The Source for Business Team
Great customer service team! …
I phoned to sort out a problem with change of ownership. The lady I spoke to was super helpful, friendly and knowledgeable. What I though was going to be a painful process was resolved in a few minutes, with an email to confirm. I wish our current business water provider was as good! Many thanks
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for the great feedback – especially as it started with something you thought might be a bit of a headache!
Really glad the team could get everything sorted quickly and keep things simple. We’ll make sure your comments are shared.
If you need anything else, please let us know.
Kind regards,
The Source for Business Team
The most helpful and speedy customer…
The most helpful and speedy customer service ever received
Helen is a credit to your company
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
“The most helpful and speedy ever” – we’ll take that!
Thank you for taking the time to share your feedback, we’re really glad Helen could make things so straightforward for you.
If there's anything else we can help with, please let us know.
Kind regards,
The Source for Business Team
Process understanding
I am the Finance Executive of a company that has recently received the first invoices from Source for Business. I spoke to Sam who fully explained the process and the reason for the billing. She was very knowledgeable, professional and very patient.
She is a asset to your company.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for your feedback – first invoices can raise a few questions, so it’s great to hear Sam could talk everything through clearly.
We’ll be sure to pass on your kind words – she’ll really appreciate it.
Kind regards,
The Source for Business Team
I am only leaving 5* due to Heather…
I am only leaving 5* due to Heather Morris who I had the pleasure of speaking to this morning concerning meters that had been installed incorrectly. She was so polite, helpful and you could tell she was just a genuinely very kind person. Exactly what you want from customer service. She is superb and by far the best member of your team I have spoken to. She took the time to sort my complicated isste. Thankyou heather
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for your feedback – and for calling out Heather. She’ll be really pleased to hear this.
We’re sorry to hear things weren’t right with the meter installation, but it’s great to know Heather took the time to get everything sorted and made the experience a positive one. We’ll be sure to pass this on.
Kind regards,
The Source for Business Team
I phoned up this morning on the dot at…
I phoned up this morning on the dot at 9 o’clock. A very helpful person spoke to me even remembered the last time I phoned up and knew exactly what my needs were and answered them very kindly and very clearly couldn’t have asked for more.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for your kind feedback – 9am on the dot and straight through to someone helpful, we like to think that’s how it should be!
Great to hear the team could pick things up quickly and get everything sorted for you. We’ll be sure to pass this on.
Kind regards,
The Source for Business Team
Antwort von Source for Business
Thank you for taking the time to share your feedback, we really do appreciate each one!
Kind regards,
The Source for Business Team
What an efficient and prompt service…
What an efficient and prompt service from Kevin in customer services, and what a contrast with most utilities where you have great trouble in getting to speak to anyone.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you for your feedback. We're glad to hear Kevin provided such efficient and prompt service – we'll pass on your kind words.
It’s great to know we’re making things easier for you. If you need anything else, just let us know.
Kind regards,
The Source for Business Team
I spoke to Kevin about a change of…
I spoke to Kevin about a change of address and found him and the process very efficient and friendly
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
This is great to hear, thanks so much for taking the time to share your feedback!
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Helpful, knowledgeable and friendly
Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possible reduction of sewerage charges as we are a cafe and predominately water is used to make beverages. We also set up the direct debit, discussed options of monthly or quarterly and sent the form out immediately after our call.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for taking the time to share your review.
We’re really glad everything was sorted quickly and that you had a helpful conversation getting things set up properly. Starting out with a new business can bring a lot to organise, so it’s great to hear this was made straightforward.
Kind regards,
The Source for Business Team
Painless Direct Debit Switch
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services.
She was very helpful with a second account and a retrospective leak, directing me to the correct Team, and facilitating my enquiry.
She emailed me the information I needed straightaway.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for sharing!
We’re really pleased to hear everything was handled quickly and without any hassle. It’s great to know you got the right help and information straight away to keep things moving.
Kind regards,
The Source for Business Team
Excellent customer service.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks so much for taking the time to share your feedback, we really do appreciate it!
Kind regards,
The Source for Business Team
This is how customer service should work!
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Heather. Within ten minutes Heather of dialling the number I had been emailed a form for an engineer to attend site (no cost) to verify the supply and sort out the issue. In stark contrast, we're having the same issue with Water Plus, who, after many, many emails and phone conversations are no closer to resolving the issue and are more interested in threating us with legal action. When we come up for renewal, we will definitely be looking at moving our supply to water plus! Thank you Heather.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks so much for sharing this - it really means a lot.
We’re so pleased Heather was able to act quickly and get things moving for you without any hassle. Sorting issues like this promptly is exactly how it should be.
And we think we know what you meant at the end there 😄 - we’d love to have you on board when the time comes!
Kind regards,
The Source for Business Team
Problems with our bills after a leak report
Kevin listened carefully and spent the time explaining to me what he was doing. He sorted my problems.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for sharing!
We’re really glad Kevin took the time to explain everything and get things sorted for you - especially after a situation like a leak, which can be stressful. It’s great to hear it was all resolved.
Kind regards,
The Source for Business Team
A promptly answered telephone query and…
A promptly answered telephone query and a pleasant, helpful person at the other end of the line.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for sharing your feedback. We're really pleased your call was answered quickly - it's always good to hear when things run smoothly.
If there's anything else we can help with, please let us know.
Kind regards,
The Source for Business Team
Excellently looked after by Liz
I was so well looked after by Liz with my query over my water rates bill just now that I felt compelled to say so with a few words. The world's a nicer place when you're able to sort an issue out with a pleasant conversation.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for sharing!
We’re so pleased Liz could make the experience pleasant and help sort everything out smoothly. Great customer service really does make the day a bit brighter!
Kind regards,
The Source for Business Team
Easy to communicate with
Easy communication which is more than can be said for castle water
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for sharing your feedback!
We’re really glad you found it easy to get in touch - we like to keep things simple. Can’t speak for Castle Water… but we’ll take that as a win!
Kind regards,
The Source for Business Team
The service was excellent
Kevin was excellent. He listened and spent the time needed to deal with my query.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
This is great to hear, thanks so much for taking the time to share your feedback!
If there's anything else we can help with, please let us know.
Kind regards,
The Source for Business Team
Had to transfer a meter to me
Had to transfer a meter to me, great customer service, all sorted in no time thank you
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you for sharing your feedback - we're really pleased to hear that we could help you quickly!
Kind regards,
The Source for Business Team
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