I phoned to query a payment I had made in September, which turned out that I had paid it twice in error. It was a pleasure dealing with this utility company compared with most of the others- I got a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had an issue trying to complete the online move out form so I had to call Source for Business to close down our accounts. I spoke to Nikhath in Customer Service who dealt with my query very efficie... Mehr ansehen
Unternehmen hat geantwortet
Spoke to Kyle Hargrave today to close down my business account due to retirement. Super helpful guy and made the process very simple. Great communication skills and service with a smile. Thank you Kyl... Mehr ansehen
Unternehmen hat geantwortet
What a pleasant change, speaking to an actual person. Sam answered my call, she was happy, polite and very professional throughout the call. Closing an account and opening a new one, she was very ef... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Source for Business
Vom Unternehmen geschrieben
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Kontaktinformationen
PO Box 9136, BH11 0GF, Bournemouth, Vereinigtes Königreich
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Hervorragend
2238 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Brilliant customer service
Although I had a bit of a wait to speak to a customer service team member I have got to say Sam was brilliant. I actually dealt with 4 separate queries on the call which were all sorted quickly and efficiently. The email I was advised I would be sent was received within 5 minutes of my call ending.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thanks for sticking with us!
We know waiting isn't ideal, so it's great to hear Sam was able to get all four of your queries sorted in one call. And receiving the follow-up email within five minutes is exactly how it should be.
We really appreciate you taking the time to leave a review.
Kind regards,
The Source for Business Team
Helpful
I was unable to get through straight away but the call handler Sam called me back very quickly. She was polite and extremely helpful and explained everything in a clear and concise way. Nothing was too much trouble. I was extremely impressed with the service I was given.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
That's brilliant to hear!
It's always nice to know we've been able to get everything sorted quickly. Thanks for taking a moment to leave us a review – it really does mean a lot to the team.
Kind regards,
The Source for Business Team
Helpful & Efficient
I dealt with Michael. Very polite and efficient. He helped me with my enquiries and has since followed up by confirming the actions in an email. Very helpful.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
This is lovely to read – thank you!
We'll make sure Michael gets the credit he deserves. We really appreciate you taking the time to leave us a review.
Kind regards,
The Source for Business Team
Customer service Sorted out my account…
Customer service Sorted out my account query very efficiently
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
That's brilliant to hear!
It's always nice to know we've been able to get everything sorted quickly. Thanks for taking a moment to leave us a review – it really does mean a lot to the team.
Kind regards,
The Source for Business Team
You assistant was very good
You assistant was very good, very informative. Please can you put on more representatives so that there is not such a long wait. Please do not say you are having many calls, put more people on. The gentleman I spoke to Kevin had the good manners and helpful attitude
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you for your review.
It's great to hear Louise made setting up your Direct Debit straightforward and took the time to explain everything clearly. We're also pleased the call-back service worked well for you – it's there so you can get on with your day instead of waiting on hold.
Thanks again for sharing your experience.
Kind regards,
The Source for Business Team
Spoke to a Lady today who was very…
Spoke to a Lady today who was very helpful. Thank you
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
You're very welcome! Thanks for taking the time to leave us a review – we really do appreciate it.
Kind regards,
The Source for Business Team
Louise was very helpful and informative…
Louise was very helpful and informative in setting up a direct debit.
Excellent to have a call-back facility instead of waiting around on a phone line for an unknown time with annoying music, as is typical on so manty so-called 'helplines' with other utility companies.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you for such a lovely review.
We're really pleased Louise was able to help get your Direct Debit set up. And we're with you on the call-back service – we'd much rather call you back than have you listening to hold music!
Thanks again,
The Source for Business Team
Great service
Great service - query resolved very quickly and copy invoice received almost immediately
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
That's great to hear, thank you!
We're glad your query was sorted so quickly and that you received your copy invoice without any delay. Thanks for taking the time to leave us a review.
Kind regards,
The Source for Business Team
Great Customer Service & response time…
Great Customer Service & response time sorting an account query.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
What a lovely review – thank you!
We're so pleased Kelly could get everything sorted quickly and make the whole process feel easy. It's always great to hear when a simple conversation makes all the difference.
Thanks again,
The Source for Business Team
Made the process easy
Made the process easy
Explained the process
Answered all questions
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
This is great to hear - thanks so much for taking the time to share your feedback, we really do appreciate every one!
Kind regards,
The Source for Business Team
Great and clear service
Great and clear service. I cannot praise Kelly enough for her helpfulness; she made a simple procedure that others couldn't be bothered with very easy, and my issue was resolved in a few minutes.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
What a lovely review – thank you!
We're so pleased Kelly could get everything sorted quickly and make the whole process feel easy. It's always great to hear when a simple conversation makes all the difference.
Thanks again,
The Source for Business Team
The person we spoke to was very helpful…
The person we spoke to was very helpful and polite. I go e him 5 stars.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you so much, this is great to hear!
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Been with S4B for a few years
Been with S4B for a few years, sign up process was easy, meter readings were done regularly, billing was on time and accurate.
Sadly, over time, things have rapidly declined. Two years since last meter reading (it was actually done yesterday by SEW), we have a digital meter and needs a touchpad reader to read it. S4B have taken their own sweet time arranging, despite me being in contact with them regularly for nearly a year.
Their customer service is beyond appalling, given up trying to reach them by telephone and they take 10 days to reply to emails. They are supercharged though at contract renewal time. Considering a change when contract expires.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
We're sorry to read about your experience and appreciate you taking the time to share your feedback.
We take your concerns seriously and can confirm the team are looking into the issues you've raised. A member of the team will be in touch with you directly to discuss this further.
Kind regards,
The Source for Business Team
Prompt and very helpful response
Wasn't kept waiting on the phone line for ages and Kelly was extremely helpful.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Now that's what we like to hear!
We're glad you got through quickly and that Kelly was able to help. Thanks for taking the time to leave us a review.
Kind regards,
The Source for Business Team
Sam was very helpful😊
Sam at sourcefor business was very polite and effeicient
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you!
We're so pleased Sam was able to help and that you found her polite and efficient. It's always great to hear when our team makes a positive impression.
Thanks again for your review.
Kind regards,
The Source for Business Team
I called and used the call back service…
I called and used the call back service which was really quick. Holly sorted my incorrect meter reading out really quickly and amended our bill to reflect the true billing. She was polite, friendly and patient on the call. She took personal responsibility to resolve whilst I was on the phone instead of pushing my case to the bottom of the pile.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you for such a lovely review.
It's great to hear our call-back service got you speaking to the team quickly, and that Holly took ownership of your query and resolved everything while you were on the phone. That's exactly the level of service we aim to provide.
Thanks again for taking the time to share your experience.
Kind regards,
The Source for Business Team
helpful customer service
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
We're really pleased you found our Customer Service team helpful and thank you for taking the time to share your feedback, we really do appreciate it!
Kind regards,
The Source for Business Team
well £66.00 for use of no water just…
well £66.00 for use of no water just sewerage and waste charge these companies rip people off left right and centre i bet the ceo is sat in his posh office drinking fresh ground coffee makes you sick
Thanks for the reply how do I get sewerage charges and waste water removal wh3n the meter says I hav3nt used any ? Does that mean you will refund my £66.00 ? I doubt it very much sham of a company Abs marine & Garden machinery
You have had an email as i have changed supplier they are over £150.00 a year cheaper than source for business, i have emailed customer service to tell them also. absolute rip off and also pumping sewage into the sea shocking
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
2/2
Thank you for your reply.
Unfortunately, these are fixed charges that apply while the property remains connected to the water and wastewater network, even where no water has been used.
If you no longer require the supply and would like to discuss a permanent disconnection, please contact our Customer Service team on 0330 123 0205 and we'll be happy to talk you through the process and explain the options available.
Kind regards,
The Source for Business Team
1/2
We're sorry to hear you feel this way.
The charges on your bill, including sewerage and wastewater charges, are set by your local water wholesaler. As your water retailer and billing provider, we issue bills on their behalf, so we don't have any control over those charges.
If you would like us to explain your bill or check that everything has been billed correctly, please get in touch and we'll be happy to help.
Kind regards,
The Source for Business Team
I recently spoke to Kevin to open a new…
I recently spoke to Kevin to open a new account and couldn’t be happier with the service. He explained everything clearly, showed excellent customer skills, and made the process smooth from start to finish. Highly recommended.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you for your review.
Opening a new account should be simple, and it sounds like Kevin did exactly that. We're so pleased he made the whole process clear and easy from start to finish.
Thanks for the recommendation – it really does mean a lot.
Kind regards,
The Source for Business Team
Phoned to set up new account
Phoned to set up new account. Helpful staff as always.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source for Business
Thank you for your review.
"As always" are two words we're especially pleased to hear! Thanks for choosing Source for Business again, and we're glad the team could help get your new account set up quickly.
Kind regards,
The Source for Business Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.