When I wanted the machine it was not availble. I left my details and within a couple of weeks I got notification that the machine was now available, placed my order and it arrived on time. A painless... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Don’t get me wrong, this is a beautiful well built tool with a very nice case , I’m just missing a 12mm bit, I did however get three 10mm 🤣 I’m certain this will be correct asap as they’ve been makin... Mehr ansehen
Unternehmen hat geantwortet
Shipping cost excessive at $72.00 with product warehoused in Kissimmee and delivered to my home in Palm Coast, two hours away. Delivery date missed. Packing within the tool inadequate as Velcro... Mehr ansehen
Unternehmen hat geantwortet
Disappoined-I purchased four sets. In one set the large gasket it significanly larger than that the other two that I opened. Two of the larger gasket separated their bond. I tried to glue one back,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Leader in Woodworking Machinery and Tools. Since their appearance in the market in 1962, the woodworking machines and tools from Virutex have achieved a well-earned reputation for quality, robustness, and reliability. The concern for quality begins right at the origin of a new Virutex machine. Our technicians are equipped with the most advanced systems, computer aided design and modern laboratories where the new Virutex machines can be designed and tested, and the existing ones improved day by day.
Kontaktinformationen
Vereinigte Staaten
- virutextools.com
3,9
Gut
114 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I never received my purchase
25. April 2024
Antwort von Virutextools
UPS TRACKING NUMBER 1Z3F70X40316025121
delivery Estimated delivery for today Thursday 09/05/2024
Great Experience
The website was easy to use. The edgebander works great and was delivered promptly.
30. März 2024
Antwort von Virutextools
Thank you so much for your comment.
have a great day!
I cannot give 5 stars at this time…
I cannot give 5 stars at this time because my FC116U arrived loose in the crate it was sent in. They clamped the unit to a 2x that pulled through the nails and screws that were holding the wood. There is a damaged piece that I believe they are replacing, a $1.00 item. I haven’t used it yet and am hoping that is the only damage. I would suggest adding packing material inside the crate. I’m no engineer but I wouldn’t send a machine like that.
27. März 2024
Antwort von Virutextools
Good afternoon
We are sorry for what happened, we have already sent you the damaged part.
We ship around 60 Lock Mortiser FC116U machines per month to our customers and we haven't had few problems like what happened to you. We cannot control the way the carrier makes deliveries or treats the merchandise. But we can solve the problems like we are doing with you.
We hope it is resolved soon and you can use your machine.
Again, please accept our apologies for what happened.
Kindest Regards
Antwort von Virutextools
Great!!!
Thank you for your comment
Kindest regards
Lipping Planer.Answers to online questions were…
Answers to online questions were answered promptly. Order arrived quickly. I ordered the lipping planer. It worked as advertised. Results were excellent.
Note: I would pay extra for a storage box if one were offered.
26. Februar 2024
Antwort von Virutextools
Hi Matthew
thank you for your comment!
We will take note of your recommendation.
Kindest regards.
The handheld banding machine just…
The handheld banding machine just doesn't work well and I would like to return it. I think its a good idea but it just doesn't work well.
23. Februar 2024
Antwort von Virutextools
Good morning, Joey.
Please tell us what you mean by not working well?
Is it damaged or does it have any defects?
Please send us a video to see how you are using it. It is also possible that you are not using it correctly. If you don't know how to use it, we will be happy to help you.
email to send video.
sales@virutextools.com
Thank you
Still missing part of my order
Still missing part of my order. Rest my order was delivered and was all good. However I need the wrench I order to install the knives..I did email the company but still haven't received a response.
27. Februar 2024
Antwort von Virutextools
Sorry for the inconvenience,
we will send you the key asap.
regards
The Mortise Jigg works great is well…
The Mortise Jigg works great is well designed and no one else makes it
24. Februar 2024
Antwort von Virutextools
Thank you for your comment.
have a great day!
Antwort von Virutextools
Thank you for your comment.
Have a great day!
Antwort von Virutextools
Thank you so much for your comment.
It is a pleasure to be able to help you with whatever you need.
Have a great day!
Products are well made
Products are well made. Field crew loves the production and time savings from the quality build. Fast shipping as well.
25. Jänner 2024
Antwort von Virutextools
thank you for your comment.
have a great day!
I ordered the tool
I ordered the tool. The tool I ordered arrived quickly. Once I received the tool it was exactly what I ordered and the tool was in a functional condition
10. Jänner 2024
Antwort von Virutextools
Thank you for your comment.
Have a wonderful day!
Your US customer service rep is…
Your US customer service rep is terrible. He is very short, non engaging and generally not interested. If you want to compete in the US you better step up your customer support.
7. Jänner 2024
Antwort von Virutextools
Good morning
We do not understand your comment after so much time, you made a purchase on our website on January 7 with Paypal and you requested a cancellation and refund. The cancellation of your purchase and the refund was made on January 9, so if you have any other problem or other inconvenience let us know so we can solve it.
Have a great day
Antwort von Virutextools
Thank you!
Just what I wanted
The vacuum clamp was received timely and is just as described. So far it is working great and I am very happy with my purchase.
10. Jänner 2024
Antwort von Virutextools
Thank you for your comment, we are at your service for whatever you need
Kindest regards
Antwort von Virutextools
Thank you for your comment,
have a nice day!
Replacement came all scratched up
Replacement came all scratched up. Looks like it was repaired one but I ordered new.
28. Dezember 2023
Antwort von Virutextools
We are sorry for what happened
Please, could you give us more information about the problem you are having? Explain to us what happened by sending an email to sales@virutextools.com and it will be a pleasure to resolve your problem.
Kindest regards
simple order process and everything…
simple order process and everything came promptly
27. Dezember 2023
Antwort von Virutextools
Thank you have a nice day!
Delivery was on time
Delivery was on time, everything in box was as explained. Thank you.
13. Dezember 2023
Antwort von Virutextools
Thank you for your comment!
I received my order in a timely manner…
I received my order in a timely manner and was satisfied with the order process. However, I used the chat option before I ordered to determine if I needed to order bolts with the blade holder and never did get a reply, even after a day of waiting. This caused me to order parts I really didn't need.
12. Dezember 2023
Antwort von Virutextools
Please accept our apologies for this, we will try to provide better service. Happy Holidays!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.