Wakefit Mattress Bewertungen 

When the GST number was provided at the time of placing the order, why wasn't a GST bill generated? Are you evading taxes?
Then I called customer care, and they said the order has already been dispatched, so nothing can be done now, nor can any details on the bill be edited.

Don’t fall prey to this brand trust me you will not get the product on time only delay and date after date even after waiting for 21 days i got a delay message for more 10 days their contact team is sham you can’t contact them they have turned off their comments too on instagram. Extremely disappointed

Very disappointing delivery experience. The mattress was initially promised for 14 Sept, then pushed to 22 Sept, 29 Sept, and now 7 Oct. Every time I had to follow up for an update. The store employe’s response was also not satisfactory, with no proactive communication or ownership. Expected much better service from Wakefit.

Received a used, heavily damaged chair instead of the new item I ordered.

When I reached out a week ago to request a replacement, my email was completely ignored. I have since called customer support three separate times. On every call, I was given the exact same empty promise: that the escalation team would prioritize my case and call me back within 24 hours. No one ever called.

Selling used, damaged items as new is completely unacceptable, and their customer service has zero follow-through or accountability. Management urgently needs to address these service breakdowns. Avoid this company !!!

They have worst service. It's a trap don't fall for it.
I ordered a chair and found they have delivered wrong parts asking for replacement everyday since 3weeks now

Never go for this third class company

I ordered a wardrobe on 11 july and I received it on 14 SEPTEMBER

And PRODUCT WAS DAMAGED
NO REPLY FROM COMPANY

DONT GO
NEVER VISIT WAKE FIT

⭐ 1 Star — Extremely Poor Product Dispatch & Pathetic After-Sales Service

One of the most frustrating experiences I have had with an online furniture company.

The chair itself is not defective. The problem is that Wakefit failed to send the gas cylinder/lift assembly with the chair. Basically, I received a chair that I cannot properly assemble and use because an essential component was missing from the package.

What is even more disappointing is the way Wakefit has handled the issue after I raised the complaint. Instead of taking ownership and immediately sending the missing component or arranging a representative to fix the issue, I have been forced to repeatedly follow up with customer support.

My complaint Ticket No. 789540117479 has already taken far more time and effort than it should. I keep receiving standard/generic responses asking me to wait, but there is still no clear commitment on whether Wakefit will replace the complete chair, send the missing gas cylinder/lift assembly, or arrange a technician to visit and resolve it.

This is not a complicated product defect. You simply failed to include an essential part while dispatching the product. The customer should not have to suffer because of Wakefit’s packing/dispatch mistake.

I purchased a product expecting a complete, usable chair. Instead, I received an incomplete package and then had to spend my valuable time chasing Wakefit for a basic resolution.

Extremely poor quality control. Extremely poor after-sales service. Extremely poor communication.

If Wakefit cannot ensure that all essential components are included before dispatch, and cannot quickly rectify its own mistake, then customers have every reason to think twice before purchasing from this company.

Zero-star experience. Unfortunately, Google/Trustpilot doesn’t give me the option to rate zero.

Worst Experience of my life.
There's no option to put zero star rating rather i would have given them zero star

I ordered 2 mattresses from wakefit on 9th August with all the prepayment done while ordering. They gave a delivery date of 22 august & when they could meet the order to deliver on decided date then they kept on changing the delivery date without any notice. Before ordering the mattress i personally visited their store to check the mattress quality & there i asked the manager that if they can deliver the mattresses before 25 Aug then only I'll order because I need those mattresses for my hotel rooms which will be operational from 25 Aug, despite they promised me to deliver the product on time that was the only reason I ordered from them

& After changing the delivery date multiple time, i was calling them regularly to give me a specific delivery date & they kept on giving me different dates & my rooms were already operational from 25 Aug. & I put my home mattresses on the hotel bed which caused much inconvenience for me & my guests & on 8 Sept. Wakefit told Me that my mattresses are not even manufactured yet & it will take more 10-15 days to deliver the product, so you can cancel your order.

After delaying the delivery for more than 20 days, their employees & manager are telling me that I can cancel the order
Never recommend anyone to buy from this company & their customer service is worst
No new buyer should give them any kind of a business because this company is not the worth of that business

Worst Company, Worst Employees, Worst Services, Worst Experience

**Disappointing Experience with Wakefit**

We are facing an unresolved issue with Wakefit regarding **our refund and product invoice**. The refund has not been received, and the invoice has also not been generated/provided. Despite repeated follow-ups with customer support, the issue remains unresolved.

We have been repeatedly contacting Wakefit to get our **own refund processed**, but there has been no satisfactory resolution so far. The lack of timely action and proper communication has caused unnecessary inconvenience.

**This reflects poor customer service and inadequate handling of customer complaints.

Worst website .
I have ordered so many products
Mattress, protector, pillows, dohar
But pillow size issue is there. When I ask for replacement they ask charges extra 200 .
Worst website don't take blindly from these website and wakefit stores

We bought a sofa set of 2 seater and 3 seater of same design around 4 months back. While our 2 seater was in good condition, our 3 seater has a huge gap between the seats and some issue with the sofa leg too.
We put a replacement under their 10 day replacement policy. Initially they didn’t pick it up and suggested replacing only leg of sofa and not do anything about seat gap issue. We then talked to their customer care, their store manager, the salesperson everyone every week asking for a replacement but their is no proper response comes from their end…2 times they sent the same damaged sofa back and we sent it back
Now on every customer care call, everytime we have to explain the issue to a different person and he just replies that “sorry for the inconvenience, i can only confirm if we would be able to provide replacement or not in so and so days”
We have just the 2 seater sitting at our home with no way of getting a replacement or refund.
Such pathetic service was not expected from wakefit. Their customer service is so useless and we will never recommend wakefit to anyone. Had the worst experience.

My experience with Wakefit has been extremely frustrating. From the day I placed my order until the actual delivery, I had to deal with constant inconvenience. The delivery date was changed three times, and I finally received the product after almost a month.

Having to repeatedly wait for a new delivery date without any proper resolution was extremely frustrating. For a well-known brand, I expected much better communication, reliability, and customer service.

It honestly feels like Wakefit focuses heavily on marketing and sales but pays far less attention to after-sales service and customer experience.

I am sharing this review so that other customers can think twice before ordering and consider the company’s delivery and after-sales support before making a purchase.

Very disappointing experience. Definitely not what I expected from Wakefit.

⚠️ PLEASE THINK TWICE BEFORE BUYING WAKEFIT PRODUCTS ONLINE.

My experience with Wakefit customer support has been extremely frustrating. Once you face an issue with the product, be prepared for endless follow-ups, unnecessary complications and a lot of wasted time. Instead of actually solving the customer’s problem, their support team keeps making the customer run around.

My strong advice: DO NOT buy Wakefit products online unless you are completely prepared to deal with this kind of customer service. A company should take responsibility for its products instead of putting the entire burden on the customer.

Very disappointing experience. I would not recommend Wakefit to anyone based on the way my complaint has been handled.

Don’t buy from this company, they are not at all supportive, never respond to query .

Good mattress and very comfortable

Bit late delivery

Firstly, our sofa is barely 3 weeks old. Unfortunately, a part at the bottom of it has broken. We immediately raised a ticket(788597214591) and requested them to send someone ASAP as we cannot use the sofa until that is fixed. It has been 5 days now and nobody action has been taken on our ticket. Each time we call the number, they pick up and say that we will get a call in "2 to 4 hours" and that never happened. It is a terrible experience and we will never recommend it to anyone

Good still far

Good Product

Good product