Called as I could not access my account on line or resolve it myself by getting a new password. Alex took my payment and then arranged for the problem to be sorted. He followed up the next day to say... Mehr ansehen
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Das sagen Bewerter
Great customer service Really pleased with the service I've received from Water2Business while setting up the water account for our new business premises. The team have been friendly, helpfu... Mehr ansehen
Unternehmen hat geantwortet
Customer Service was extremely helpful. Answered the phone within seconds and Chris helped me set up an online account where I could retrieve my bills on a monthly basis.
Unternehmen hat geantwortet
My phone call was answered straight away by a polite Matthew Sellars, ,who understood exactly what information l was asking for and emailed to me as promised. Very impressed with Water 2 Business a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At water2business our ethos is to work in partnership with businesses to manage their water supply and wastewater requirements. We create water efficiency programmes tailored to companies’ individual needs; giving a total understanding of water consumption as well as how best to reduce costs and improve environmental performance. We are committed to working honestly and transparently and won’t make promises we cannot keep.
Kontaktinformationen
21e Somerset Square, BS48 1RQ, Nailsea, Vereinigtes Königreich
- 0345 600 2 600
- customer.services@water2business.co.uk
- water2business.co.uk
4,8
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Das haben sich andere Leute angesehen
Friendly, knowledgeable call from Kelly-Anne
Had a follow-up phone call from Kelly-Anne today - we asked for a long redundant water meter to be disconnected and she called to confirm that this had been actioned. She was friendly but efficient - she knew her facts, and was really nice to engage with. I felt that I could ask questions and would receive the right answers. Came off the call feeling very positive.
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Nigel
Thank you for your five star review.
Our aim is always to treat every customer as an individual and offer a friendly and informative service with every interaction.
We were so happy to hear what a great efficient service you received from Kelly-Anne.
Thank you again for sharing your experience and for taking the time to leave your feedback.
Kind regards,
The water2business team
What a joy dealing with this Utility
What a joy dealing with this Utility. Sydney Coombs answered the phone, was knowledgable and friendly and my query was dealt with in minutes. Other Utility Companies take note - this is what Customer Service looks like!
9. September 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Kelvin
Thank you for your five star review.
It’s lovely to hear about the great customer service you have received from Sydney. She was really pleased to hear of your comments.
We always treat every customer with the same level of care, and it was lovely to hear what a positive experience you received.
Kind regards,
The water2business team.
Change of Tenancy
I had limited information to instigate a COT but the Chloe was extremely helpful. She also arranged a meter reading as I was not provided with one. It great to speak to someone rather than complete online forms especially if you haven't been provided with all of the information required.
2. September 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Kay
Thank you for your five star review.
Its really important to us to be able to assist our customers in the best way possible. To hear this was your experience was brilliant.
Chloe is pleased to hear she was so helpful in dealing with your query. Your comments have made her day.
Thank you again for your feedback.
Kind regards,
The water2business team.
Great customer service
My heart usually sinks when I realise I have to speak to a Utility Company, as my many experiences of doing so have largely been poor. However, yesterday I spoke to Katie Doyle at Water2Business. She was friendly and incredibly helpful and managed to complete a task in 5 minutes that another Utility Company quoted up to 40 working days to complete! Great customer service and much appreciated.
22. August 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Mark
Wow, what a fantastic five star review to receive, thank you!
It is really important to us that we assist our customers in a friendly and helpful way.
I am so please I could resolve your query in five minutes, it has made my day reading your feedback.
Kind regards,
Katie at water2business
Excellent service
Fast, efficient and polite. What more is required.
23. August 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Susan
Thank you for your five star review.
We really appreciate your positive feedback and I’m pleased to hear about the fast and efficient customer service you have received.
Thank you again for taking the time to share your great comments, these have really made the smile.
Kind regards,
The water2business team.
I am pleased to have been excellently…
I am pleased to have been excellently looked after by Customer Service Adviser, Chloe Froude.
Thank you for the efficient service Chloe.
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Thank you for your five star review.
We pride ourselves in providing excellent customer service to all our customers. I am so pleased this is the service you have received from Chloe.
Your comments have made Chloe’s day.
Kind regards,
The water2business team.
Customer Care - Excellent and Efficient.
I am pleased to have been excellently looked after by Customer Service Adviser, Chloe Froude. Chloe made the completion of my annual accounts possible as I requested assistance accessing my company's online water2business account and Chloe came to the rescue. Thank you for the efficient and superb service Chloe. Much appreciated.
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Wow, what a great five star review to receive, thank you so much!
Its really important to us to be able to assist our customers in the best way possible. To hear this was your experience was brilliant.
We are so happy to hear what a great service you received from Chloe, your comments have made her day.
Thank you for taking the time to share your experience.
Kind regards,
The water2business team.
Quick and concise, providing exactly what you need
Thank you, Sydney Coombs, for your help on the call today. Data protection questions were not a nightmare and you knew exactly what I was asking for and provided that instantly. One of the best supplier calls I have had and you made my job today that little bit easier.
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Hannah
Thank you for your five star review.
It’s lovely to hear this is the service you have received from Sydney. She was really pleased to hear of your comments.
We pride ourselves in providing the best customer service to all our customers and making their experience smooth and efficient. I am so please this is the service you have received.
Kind regards,
The water2business team
Informative and helpful
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Sarah
Thank you for your five star review.
We appreciate all our customers feedback and I’m really pleased to hear your experience with us was helpful and informative.
Kind regards,
The water2business team.
Sydney in customer services was super…
Sydney in customer services was super helpful and gave me all of the information I needed.
25. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Rachael
Thank you for your five star review.
We really take pride in providing our customers with a great customer service and I’m really pleased this is the experience you received from Sydney.
Sydney was so happy to hear she was helpful in resolving your query.
Thank you for taking the time to leave your comments.
Kind regards,
The water2business team
Water2Business give you a 5 Star service
When you are a customer of Water2Business you get a 5 Star service. They had advised us to claim an allowance on our unexpectedly high bill because of a leak around the stop valve on our underground meter. They led us through the claim procedure & a few days later Alice O’Regan phoned with the good news of a 100% allowance for usage above normal. As is always our experience with Water2Business, Alice was very pleasant, polite, positive, well-informed & very helpful.
23. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Wow, what a great five star review to receive, thank you so much!
We know how worrying it can be to receive a higher than expected bill following a leak and we are so pleased Alice was very helpful in getting you an allowance and sorting this out for you.
We are so happy to hear what a great service you received from Alice, hearing your kind comments has made her day.
Thank you again for taking the time to share your feedback.
Kind regards,
The water2business team.
Great telephone service.
Great telephone service.
We've had issues with our water bills previously with Water2business, but I phoned up this time, spoke to Rachna Kumari who understood immediately what I wanted, did it, reset our online account that had been dormant, and all completed in under 5 minutes!
Gotta say I wasnt looking forward to dealing with it, but its surpassed all my expectations!
23. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Thank you for your five star review.
We pride ourselves in providing our customers with an efficient service as we appreciate how precious our customers time is. To hear this is the service you received was brilliant.
We are so pleased to hear Rachna resolved your query in under 5 minutes and she surpassed your expectation.
Rachna is very grateful for your comments and we thank you again for your feedback.
Kind regards,
The water2business team.
Fantastic Service
I was notified that we were due a refund from a previous property by the letting agent. I spoke to Wessex Water (Water2Business) and the customer service agent promised they would investigate; to be honest, I thought it would just disappear into the system.
But no! The wonderful Rachna Kumari came back to me today to say there's a cheque in the post. Just two days to process. Brilliant.
22. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Thank you for your five star review.
Its really important to us to be able to assist our customers in the best way possible. To hear this was your experience was brilliant.
We are so pleased Rachna went above and beyond to give you a further update and exceeded your expectations.
Rachna was over the moon when we shared your comments with her and we thank you again for your feedback.
Kind regards,
The water2business team.
I had a problem with my Water Bill and…
I had a problem with my Water Bill and asked this to be explained back in May 24. On Friday spoke with a Extremely helpful Billing advisor by the name of Lauren Brumpton. Explained the situation and she listened and promised to call back around 3pm later the same day. To my surprise she called back within 2 hours with the answers to my query and a very satisfactory conclusion. It was great to talk to her and she done what she said she would and that is very rare is today's world. Well Done Lauren and Thank You.
19. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Mark
Thank you for your five star review.
We appreciate how precious our customers time is and we are so pleased to hear that Lauren went above and beyond to get this sorted for you within 2 hours.
We are so happy to hear what a great service you received from Lauren, hearing this has made her day.
Thank you for taking the time to share your comments.
Kind regards,
The water2business team.
Very easy to deal with
19. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Thank you for your five star review.
Our aim within our customer service team is to make your journey as easy as possible. To know we have achieved this in your case is brilliant!
Kind regards,
The water2business team.
Great service
Thank you to Chloe today for answering all my questions and helping me set up an online account too. Telephone advice was excellent in managing my account and gave a meter reading and discussed setting up a direct debit.
15. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Janet
Thank you for your five star review.
We are proud of the communication and service we provide to our customers to resolve queries in an efficient matter.
We were so happy to hear what a great service you received from Chloe, hearing this has made her day.
Kind regards,
The water2business team.
Very helpful customer service.
Kayleigh, a customer relations advisor was extremely helpful, in sorting out a leak allowance claim, after we had a very scary bill. We could not be more pleased with the outcome.
16. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Carol
Thank you for your five star review.
We know how worrying it can be to receive a higher than expected bill following a leak and so I am pleased that I could support you with your leak allowance claim and got the outcome you were looking for.
Thank you for your feedback, hearing your comments on my service has made my day.
Kind regards,
Kayleigh at water2business
Excellent Service
I could not have asked for a better service in advice and help in sorting out a claim for a leak allowance. It has taken a real worry off my mind and I am 100% satisfied and extremely grateful. Thank you.
16. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Alison
Thank you for your five star review.
We know how worrying it can be to receive a higher than expected bill following a leak. We are so pleased we have been able to assist in getting you a leak allowance and easing the worry.
Thank you again for taking the time to share your comments.
Kind regards,
The water2business team.
Every experience i have had wit W2B has…
Every experience i have had wit W2B has been exceptional.
9. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi James
Thank you for your five star review.
We are so pleased to hear you consistently get a great service from our Customer Service team.
Your kind words really made the team smile and thank you again for taking the time to share your feedback.
Kind regards,
The water2business team.
First Class Customer Service
Sydney helped resolve my request today. She was friendly, confident and empowered to take the necessary action. Excellent customer service, well above the norm, again from Water2Business. Well done and thank you.
3. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von water2business
Hi Tony
Thank you for your five star review.
We pride ourselves in providing our customers with a friendly and efficient service and we are so pleased to hear your feedback reflecting this.
Sydney was so happy to hear your positive review.
Kind regards,
The water2business team.
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