ADDIS Home Bewertungen 

319
•
TrustScore 4 von 5

3,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Bought a clothes airer through Argos, good product but the legs broke after 6 months. Addis promptly honoured the 3year warranty when contacted, and posted an upgraded replacement within days.

Bewertet mit 5 von 5 Sternen

Easy ordering process, delivery within couple of days. Addis had the type + size bins I wanted - 2 x 25L rolltop bins in cream, one for waste, one for recycling and finding them much more convenient... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Swift and easy ordering service with good communication. The plastic 2litre jugs are ok, however they are unstable to handle when used to make porridge or a hot sauce. I don’t know if it’s just the he... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Cheap Chinese tat that basically every other company does better. Make sure you keep your receipt to claim on your guarantee because in your two year guarantee for a spray mop you'll probably need at... Mehr ansehen

Unternehmensdetails

  1. Haushaltswarengeschäft
  2. auch in
  3. Fachhandel für Arbeitsplatten
  4. Geschäft

Vom Unternehmen geschrieben

At Addis we believe that housework should be less a chore and more 'matter-of-fact'. We want to make life easier which leaves time for the things that matter.


Kontaktinformationen

3,9

Gut

TrustScore 4 von 5

319 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,9

Alle Bewertungen

(319)

35 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 3 von 5 Sternen

Product is OK but label cannot be removed

The product - a plastic bin was fine, but the Addis product label could not be peeled off easily.
So I had to spend 10 minutes using isopropyl alcohol and my nails to carefully scratch it off.
However the plastic was sufficiently soft that scratches from my nails permanently marked the bin.
Just make the labels easy to peel off for goodness sake!
Edit: added an extra star as the manufacturer took the trouble to reply to my review.

8. Mai 2025
Bewertung ohne vorherige Einladung
ADDIS Home-Logo

Antwort von ADDIS Home

Good Afternoon Simon,

Thank you for taking the time to leave us your feedback.

My sincere apologies for the issue that you have experienced with your order.

We appreciate your comments regarding our labels and we're always looking for ways to improve our products and packaging.

We do try our very best to ensure that any packaging and labels are easily removed, however, I have forwarded your feedback onto our product and manufacturing team to review improve this moving forward.

Please can you respond to my information request or alternatively email us at info@addis.co.uk with photos of the issue and proof of purchase to enable us to take a look into this issue further.

Kind regards,
Addis

Bewertet mit 1 von 5 Sternen

Great mop but not made to last

Great mop that works well, it is just not made to last. We have had two in as many years. Both spray mechanisms packed up within 6 months and around a year both snapped near the bottom due to rust. This would be fine if one was buying a cheap Chinese nock off, but when one is purchasing a so-called quality product from a premium brand at a 70% higher price then it’s competitor product in store, it is very disappointing.

17. April 2025
Bewertung ohne vorherige Einladung
ADDIS Home-Logo

Antwort von ADDIS Home

Good Afternoon Carrie,

Thank you for taking the time to leave us your feedback.

I sincerely apologise for the issue you have experienced with your spray mops.

Please can you respond to my information request or alternatively email us at info@addis.co.uk with photos of the issue and proof of purchase to enable us to take a look into this issue further as these mops do actually come with a 3-year guarantee.

Kind regards,
Addis

Bewertet mit 5 von 5 Sternen

Great service

We have a fairly old rotary drier, the lower section had, over the years succumbed to rust and I had to cut the lower part away. I tried to buy a new one, but they were not available for sale. Instead I was given a new one. Perhaps Addis could give customer relations training to other firms!

7. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Product was obviously faulty but was…sent to me.

Product was obviously faulty but was sent anyway. Should have been rejected at manufacturing stage.

8. April 2025
Bewertung ohne vorherige Einladung
ADDIS Home-Logo

Antwort von ADDIS Home

Good Morning Roger,

Thank you for taking the time to leave us your feedback. We are sorry for the issue experienced with your order.

I have taken a look and can see that we have already been in touch and resolved this issue for you. I can see from your photos that the garden tidy had a slightly raised edge, so I apologise that this was missed when being sent out. However, as soon as we were made aware that you were unhappy with your order, we ensured to bring this to a prompt and satisfactory resolution for you.

I am sorry that on this occasion you felt that your experience with Addis fell short.

If you need anything else please let us know.

Kind Regards,
Addis

Bewertet mit 4 von 5 Sternen

A good purchase

The website was easy to navigate. The pricing was clear and easy to understand. I received my order really promptly. I think the postage and packing for such a lightweight item was a bit steep - but that's probably down to the cost of postage generally in this day and age. I wish this was an item I could have bought in a shop - but it wasn't probably because it's a spare part.

4. April 2025
Bewertung ohne vorherige Einladung
ADDIS Home-Logo

Antwort von ADDIS Home

Good Morning Ms Campbell,

Thank you for taking the time to leave us your feedback and we're glad to hear that your experience with the website was positive!

We appreciate your comments regarding the P&P and we're always looking for ways to improve our service. Currently our P&P is a flat rate for all orders under £30 (free on orders over £30), which does unfortunately mean that smaller items have this same flat delivery fee as a much bigger item. However, we will look into whether this is something that we can change for the future so that the delivery fee for our smaller items is more aligned with the size and value of the item.

Kind Regards,
Addis

Bewertet mit 5 von 5 Sternen

Quality

Always buy Addis because you get what you pay for.
Well thought out design and top quality materials.
Long lasting and durable.

22. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Addis household products are trusted friends

Addis household products have been part of our lives for decades. So when our trusty Addis laundry baskets needed replacing after years of service very pleased to be able to source directly on-line the same quality products. Delivered promptly.

18. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Good product. Good price

The clothes line props are light, but seem well made and very competitive price. Bought direct from Addis on reputation and not disappointed with product. Would have been 5 out of 5, if customer service & dispatch had been a wee bit more efficient.

16. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We were very glad to see that ADDIS…

We were very glad to see that ADDIS still offered this product as we find the design fits perfectly with our kitchen. The previous one lasted over 10 years so we have no hesitation in using them again!
The only downside is that the item comes in every shade of black except for white!!

2. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ordered two white square washing…

Ordered two white square washing baskets, one for my washing and one for the ironing. I already have one but changing the colours. They are sturdy & strong, easy to carry & use, came well packaged. Seemed to take a while between order and delivery but I wasn’t in a rush.

1. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really very impressed with Addis.

Really very impressed with Addis. Lewys dealt with my complaint regarding line tightener on rotary dryer 45m bought a year ago though only installed 6 months ago. Excellent/outstanding customer service I emailed one day they replied an hour later. Replacement on its way today. Would recommend this brand myself and family have used for many years. Guarantee and products first class. Many manufacturers could take a leaf out of their book. 5 star manufacturers. Thank you Addis and Lewys.

3. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Dish Rack

I have bought this large dish rack drainer to replace my old one. Same colour etc but after about 10 years of use it was breaking. Good design. Large enough for family of four with no dishwasher.

2. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I recently purchased a kitchen bin from…

I recently purchased a kitchen bin from ADDIS via amazon. the box was all ripped at the bottom and the bin lid was broke. I got in touch with amazon about sending the bin back, amazon was pretty prompt sending me a form with a send back code. later that day I got an email from ADDIS DIRECT saying I had to pay for postage to send back the bin even though it was broke talk about adding insult to injury. DISGUSTING site. don't buy from this site it's a rip off site. would never buy from them again.

12. März 2025
Bewertung ohne vorherige Einladung
ADDIS Home-Logo

Antwort von ADDIS Home

Hi,

Thank you for taking the time to share your feedback. I'm sorry to hear that on this occasion you have had a negative experience with your order via Amazon.

I apologise that you have been informed you would need to pay for a return. Many of the systems on Amazon are automated and unfortunately we are unable to change those because they are Amazon implemented, however please email us directly at info@addis.co.uk so that we can look into this and get this resolved for you.

We would never expect a customer to pay for a return for faulty goods - this is in fact contrary to your statutory rights under the Consumer Rights Act 2015.

Kind Regards,
Addis

Bewertet mit 5 von 5 Sternen

Excellent company and products

We ordered a whole lot of the wonderful Addis "Foodsaver" food containers recently. Firstly, what brilliant containers these are, lasting all-but forever, but also what fantastic price and service Addis offered. Well done!

27. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Addis Poor Customer Service

On 17/2/25 I purchased an Addis spray mop for £18 from my local B&M store. After a few days it was broken. The plastic retaining clips that hold the bottle in place were breaking off. I returned the item to store and obtained a replacement. Unfortunately this one broke within a week, the same plastic component but in a different place. To me this would suggest a batch issue and a fault in manufacture. Unfortunately I lost the receipt so contacted Addis direct because B&M refund policy is you need your receipt.
Addis reply was they could not validate my warranty without proof of purchase. Very poor customer service. It was an Addis product and I was taking up the issue with the manufacturer/distributor, not a high street retailer.
With many retailers not issuing receipts unless you ask this appears to be a way of companies shirking their responsibility. Also who keeps a receipt for a cleaning product, have you retained the receipt for your hand broom and dustpan?

10. März 2025
Bewertung ohne vorherige Einladung
ADDIS Home-Logo

Antwort von ADDIS Home

Dear Mark,

Thank you for sharing your experience with our Spray Mop. I understand your frustration after encountering issues with two mops. We take all feedback seriously and appreciate you reaching out.

As stated on the packaging of our items, the guarantee requires proof of purchase to be validated, at which point we will always honour the guarantee. Like most retailers and manufacturers, without proof of purchase we are unable to validate your guarantee. As you did not have your receipt for the mop, we were not able to validate the guarantee and unfortunately could not assist you further.

Kind Regards,
Addis

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