Airtransat Bewertungen 

January 1, 2019

I was a victim of the terrible services of the Air Transat. The issues ranged from unprofessional employee conduct to a security breach. My husband and I had the unfortunate luck of dealing with a particulate unpleasant employee. This employee, identified as the supervisor for the flight TS144 refused to provide her employee identification by covering it with her hand, and further advised to the other employees not to provide the identification. Due to this matter, we were not able to identify the parties involved in this matter. At the time of boarding the plane, this specific employee called Navdeep Gill informed us that I needed a Prorroga to be able to fly to Cuba although I’m a Cuban Citizen. According to Ms. Gill, Air Transat can lose $10,000 if we go on the plane. She was confrontational and displayed aggressive behaviour. She asked another employee to remove our bags from the plane. My husband is a Canadian Citizen and he has the right to continue on the flight but this option was not provided. Then we were told that our bags will be in the baggage claim area and e should go get them. In addition, they forgot my carry on which was on to the plane flying to Cuba without me. If I’m not wrong, regulations prohibit an airline from knowingly transporting luggage without a passenger across international borders, and they were aware of this. No Direction was given at any point. We walked around the airport for the next two hours looking for an Air Transat Representative that could help us. We eventually found a friendly and helpful Air Transat employee working in the baggage retrieval room. There was no offer for an alternative flight or accommodation. We were basically kicked out of the airport like a bunch of animals. Here we are still waiting for a response from the Air Transat.

In July 2018 I flew from London to Vancouver with my bike. Upon arrival, my bike wasn't there. After completing all paperwork required, I was told I'd receive a phone call that day with an update. I never received a phone call and spent my next 5 days contacting Air Transat only to be told to call a different number or email a different email and no-one seemed to be able to give me an update on my bike.

After 3.5 days, someone finally responded saying they found my bike. As I was leaving 2 days later and my bike was apparently still in London, I requested to leave it in London as I'd have to pay the additional fee to take it back with me without being able to use it. As you guessed it, no response.. I spent a lot of time trying to get updates after that, only to be told it's now on a flight to Vancouver (facepalm). I continued to request updates knowing that I was flying back the next day, but no response at all. I repeat, nothing.
The morning I checked out my hotel notified me that my bike was delivered to my hotel a couple of hours earlier, no communication from Air Transat at all.

When checking in for my flight they still made me pay the additional luggage fee, even after explaining everything that happened. They gave me a business card and told me to email them and said I'd be able to claim the money back. It's now 2 months later and I still haven't received anything, I'm still chasing them for my refund. Absolutely unacceptable customer service.

It was an extremely stressful week for me and I lost a whole week of training, which is really frustrating in the middle of my race season.

In summary: DO NOT BRING YOUR BIKE WITH AIR TRANSAT.

It was an extremely frustrating experience and I just don't understand why these people work for the same company but don't communicate with each other. Instead, they make their customer work extremely hard to get any information and sometimes don't even tell you that you supposedly contacted the wrong department. They'll tell you when you've waited forever and reach out again as you still haven't had an update.

First time my son went uncompanied with Air Transat.
Well done!!!!! Lgw to Vancouver
Professional , courteous and well looked after.
Well done to you all .

Definitely made the flight more enjoyable and comfortable for him. Would definitely recommend the uncommpanied minor service .

They looked after my dog amazingly, going above and beyond. Thank you.

I would never travel with air Transat again we paid for our seats in September last year and on our return journey from Calgary to Gatwick they gave them away to someone else I have emailed repeatedly but no one responds shocking company don’t do it

The flight was good no delays staff was good but I was disappointed with the damage to the brand new suit case. I only bought it 3 days before the flight and on the inbound journey it was smashed with scuffs and dents. When told the staff at the airport only to be told the will be pushed out and call if it does not. The dent come out but left visible marks and I tried to call the customer services twice and was on hold for 40 minutes .I have no idea who to complain I will not be using the flight again unless it get resolved.

I had a really great experience with this airline.

Both outbound & return the flights were smooth, on time and grabbing a two-seat option by the window was a great option.

The in-flight entertainment system is superb, just don't forget your own quality headphones for the best experience & the crew were polite & frequent in their in-flight service.

The food - for airline food was pretty good too so I was really surprised they have an average two-star rating.

I would definitely use them again for Canadian destinations.

Terrible customer service
They honestly don’t even try to pretend they care.
Worst customer service i have ever experienced in my life - no close second

I had to travel with them they relay relay bad customers service food very very low quilty not good welcome seat to small and if u travelling with baby I advice no do not travel with baby in this service please m not goin to use this service ever defo

London to Vancouver. The worst experience ever. When we arrived we did not get our sport luggage, we spent 5 days trying to contact someone who can help us. But it was impossible to talk to someone who could obtain information about our luggage. 6 days later they found the luggage, broken, without the locker and some stuffs of the snowboarding gear stolen.

The worst customer service department. They just ignore you and never return calls or emails to resolve your issue. Avoid at all costs.

Good food, good entertainment choices, friendly and helpful staff...We had multiple flights on our holiday and Airtransat were by FAR the best of them. I will absolutely be flying with them again.

The food is terrible and seats are very, very narrow. If your baggage is overweight or you need to bring an extra piece of luggage, the fees are extortionate. I use Air Transat to fly between Toronto and London, UK very often and it is certainly the budget choice - be prepared to get what you pay for.

Poor quality food, and no personal entertainment option on a 7 hour flight, just a small TV screen about 8 rows in front and the same two films that I watched on the way out. I would have excepted this as a 'pay off' for cheaper flights - but at nearly £2.5k for 3 seats... Never again.

The other entertainment option is to download an 'App' so that you can stream entertainment to your own portable devices (at the time only available for Apple not Android) - but with no recharging facilities in the seats - that's good for about a third of the journey.

I would have given it 1 star but the leg room was decent and the staff were efficient(ish).

Flew from Toronto to Manchester. The seats were so jammed in that it would be impossible to get a life vest from underneath. I am not a big man but the seat in front was so close the meal tray could not be lowered! My advice: AVOID Air Transat unless you are some sort of masochist.

Just returned from a Holiday in Canada, where we flew AirTransat.
Due to price these flights appear to get very busy and we made the mistake of not paying to pre-select our seats. So we struggled to get seats together but thanks to the Attendant on the checking desk.
However, once on the aircraft things went downhill fast! Our seats were next to the toilets, non reclining and as small asthe airlines are allowed to use!! This had to be the most uncomfortable 9 1/2 hours of my life!
During the flight if you want to watch the film then you need to make sure you have headphones, which are for sale on the flight. But if you don't carry a Credit Card then you wont be able to purchase anything during the flight!
On our flight the TV screens were down the centre of the aircraft and not in the back of the seats, which made viewing difficult.
On the flight to Calgary the flight attendants were very poor and they all seemed to spend their time the other side of the curtains in the upgraded seating area.
The flight back to Gatwick was better in this respect, with the attendants being friendly and attentive. However we appeared to be flying on the same aircraft as out, due to the poor seating, TV's down the middle and very aged looking fittings.
I will be paying more to fly next time, and flying with an airline that has larger seats and complementary drinks, food, blankets and headphones!

We flew to Canada with Air Transat last summer in their premium cabin which they call Club Class. It's not a business class product really - but better than premium economy in terms of seat pitch, catering and service. Great value for money considering - I would thoroughly recommend them. I believe since travelling with them that personal seat-back screens have been introduced throughout the aircraft.