Airtransat Bewertungen 

Our flight go Toronto (from Montreal) was delayed for 4 hrs with no compensation or proper explanation! Worst airline, worst personal! Will never fly with them again!

I had a flight booked with Air Transat with 2 little kids. The security was very slow and we arrived to the gate 5 minutes before the end of the boarding time. Air Transat told me that they finished boarding earlier and took me off the list, and they are allowed to do it because they notify the passengers to be at the gate 60 minutes ahead and we weren’t there 60 minutes ahead. They escorted us outside while the plain is still at the gate, while the kids are crying about their lost vacation that they were dreaming about for months. This was our first family vacation – I am a single mom, my ex left us with no money I am raising the kids alone, so it took me 2 years to save for these tickets. Terrible heartless people!

I have given a star only because I am unable to write my review. I have flown on Air Transat before to Toronto. All I want to know is what is Air Transat doing about these negative reviews?

Terrible Airline, they will con you into buying a ticket at any cost. And then good luck with their customer relations team after the fact if you have an issue. By far the worst customer service I have ever received. They could care less what your complaint is, and are as rude as they come. Will never fly with them again - couldn't pay me to.

Our flight arrived in Manchester on Tuesday the 24th of December At 9.00 am . Our wheelchair Arrived at our lodgings at 7.45pm on Saturday the 28th, let that sink in for a second, a wheelchair, somebodies independence and mobility arrived to us a full four and a half days later thanks to the fact it was shipped on the next flight they had from Toronto instead of being shipped via any reliable courier immediately then it was a comedy of errors when it arrived to Manchester on Thursday as the inept fools hired to deliver it took 3 attempts over 2 days,
This was a wheelchair not a piece of luggage you completely failed to resolve the issue in a reasonable timeframe shame on you

Booked return direct flights from gatwick in May. We arrived at the airport to be told we'd missed our flight (which we hadn't) as the flight time had been brought forward an hour. We then ran through the airport to find the gate had not opened when we arrived there. Transat had actually cancelled our flight and put us on a flight to Vancouver which was now landing at Calgary. We were given 2 days notice of this via an email which ended up in our email spam. No follow up call, no apology. When we found the email, we found also that Transat had also cancelled the return flight and put us on a flight via Toronto with a 4 hour layover. We cancelled this flight but had to pay £300 more for direct fights with West Jet - we complained and waited 5 months for a response. Transat are not interested - point to their Ts &Cs which say they can do what they want. I would recmmend avoiding these even if they are the lowest cost as you won't know what you're getting until a couple of days before you fly..

Rubbish Airline ever Travel...Carry on Luggage exceed 700 grams from 10Kg..that's including important documents needs for IMMIGRATION and medicines..Changed £50 and force me to go for checked baggage...Very disappointing and staff behaviour very rude even Manager..don't care about customer service things...

My Dad, Stepmother & Brother have lived in Canada for nearly 30 years ago so I have grown up travelling back and forth to/from Toronto. Having used Canadian Affair to book my flights (they offer the opportunity to pay off the cost in instalments), I have flown Air Transat many times. However, my most recent experience was the worst yet. I honestly don't remember them being so bad before.

The flight out to Canada felt like I had stepped back in time. It was the first time, in over a decade, that I had flown longhaul and didn't have a seat back TV. There were small shared TVs above the middle row of seats - and we had to buy earphones to be able to hear the sound from them. OR we could watch movies/TV shows via their app that you needed to have downloaded before getting onto the flight. There I was, after having paid over £500 for a return flight, and I'm having to watch a in-flight entertainment on my PHONE??? On top of that, this archaic plane (I believe it was an Airbus a310) didn't even offer the opportunity to be able to charge my phone. No power sockets/USB chargers. So I had to use my phone to be entertained but I couldn't even charge it? Whose clever idea was that?

The flight back to the UK was marginally better - it was an Airbus a330 which has seat back TVs and USB charging options. At least it felt like we were back in modern times. Unfortunately this flight had one of the rudest Air Stewardnesses I've had the pleasure of dealing with. The only "good" thing about this trip was the fact Air Transat got my sister and I there and back in one piece.

On july 28 2019 I boarded a plane in Toronto heading to Portugal and 40 minutes later we had to get out because of excessive heat the AC wasnt working and we had to wait 4.5 hours for another aircraft. Air transat refused to compensate passengers for the delay. On july 30 the same aircraft left passengers stranded in Rome with AC problems. This company is a big mess and transport Canada is doing nothing about, maybe if this gets reported to FAA they will do something on February 4, 2019 I was left stranded in Porto, Portugal until the next day waitting for an aircraft to fly from Canada to Portugal,. On Feb 5 2019 we were to fly at 8am but the airplane took off at 9:35 am and 25 minutes later we had to go back because of mechanical problems, we landed one hour later at 10:30 am. Service was done on the aircraft and departure took place around 3:30 pm to Toronto. At 8 pm (17 hours later) we landed in Montreal because pilots were far exceding their shift flying time allowed by FAA regulations. Finally arived in Toronto more than 30 hours later, all because mechanical problems. Where is Transport Canada in cases like this. Air transat has too many mechanical problems

scammers

So I booked a ticket from London to Vancouver, a couple of weeks later they announce that they wont let you travel with a MacBook pro from a specific period and I happen to have such a MacBook. so now I cant use my ticket due to something that I had no way of knowing about. I call their UK number, they throw me around and refuse to make a refund, then they tell me to call later so they can transfer me to their montreal center. but they only do so to get rid of me because I spent 20 minutes listening to elevator music waiting for someone to pick up.
so I paid for the ticket, then they say I cant use it way after I had booked the ticket, and now they wont give my money back. this is an airline from hell.

I bough tickets for an adult and kids for 2300 Canadian dollars +I payed for 3?checked baggage 210 dollars , the big shock was the plane was at night and I was hoping they give blankets and pillows and headphones, they said I have to pay for it 9.99 dollars for a blanket !! ! Seriously all that money I payed not even a headphone for my kids , they plain was cold and I had only debit that they said it won’t work , they accept only visa . I well never use this airline again . Ripoff

Air Transat - 16 hours in hell.
I saw a review saying 7 hours in hell,but no, for us was more than double. Since leaving Montreal for Paris, more than 7 h flight, we waited in the plane for 2 hours because it was raining and they were late to fill with gas.
I did the check in online and booked 2 window seats but at the airport we had to check our bags so that didn't count. We were placed in middle and was horror. Being pushed by air attendants for every service.
Than the plane, those tight chairs, very uncomfortable. Having to pay just by Visa (no mastercard,debit or cash) for blankets and earphones. The food was horror. The airline with the less good looking and less proffesional air attendants. Like they were forced to come to work.
Since the fight was already late the pilot did it fast and fast meant trembling like hell all the time.
Return flight was slower and the pilot better.
The cabin was too hot for 2 hours and than very cold but they didn't care.
Movies and songs were ancient.
I'd never travel with them again.
I have traveled with Luftansa,Air Canada,Alitalia,Air Marocco, Turkish Airlines and British Airlines. I can say for sure 100% British and Turkish are the best, all the others suck but Air Transat is the worst of the worst. Never felt so bad.

Didn’t get my pre booked special vegan meal flying back from Toronto late last night despite booking months in advance. I also agree with another reviewer’s feedback as the ground crew are nothing but interrogational and far from professional. On a positive note a member of the Canadian based cabin crew was exceptionally personable and professional at touch down at Gatwick this morning and throughout his shift(young guy). I don’t think I will be flying with them again.

I would have given 1 Star had it not been the flight crew. The ground staff at Gatwick Airport for Air Transat is horrible and very unfriendly. Also for those who are looking for bargain deal Air Transat is not when you add up baggage allowances and other allowances. I am also not happy as I was made to check in baggage just because the wheel on my carry-on was not allowing it to go through their stupid steal box which is kept as a bench mark. My carry on was well below the allowed weight (10KG). I pleaded them to let it go but the check in officer would not allow. I had to check in and paid 50Pounds. I will definitely never fly Air Transat again.

Still waiting third delay on way to Paris
I should have used Air France they took off over an hour ago and direct from Toronto

Flew a transatlantic flight on an ancient plane with no seatback entertainment and tiny seats (I was constantly bumped by passengers and cabin crew walking past, throughout the flight). A panel actually fell off the ceiling when we landed!

Further, I didn't get to eat because they gave my special meal away... and then lied about it. No apology, and no alternatives offered.

To rub salt into the wound, AirTransat has not responded to any of my attempts to contact them about their terrible service.

The only reason this gets 2 stars rather than 1 is because it was the cheapest flight available.

absolutely ridiculous. booked a transatlantic flight and flew out March 29th I go to check in on my return and find out a checked bag is no longer included and I have to pay 50quid for a bag I had on the way over the ocean. Such a rubbish company, price gouging their customers at every turn. The ticket cost nearly 900$ with no baggage, and when booking the ticket no warning was given that changes were being made April 1st. I admit I got caught not reading the fine print like everyither reasonable person. Absolutely nonsense customer service. after this journey I will never fly with them again

I am writing this review while on holiday in Europe. On March 26th, my friend and I boarded our flight: YVR-YYZ-LGW. The flight from Vancouver to Toronto went smoothly. After a short 3-hr layover in Toronto, we boarded flight TS122 Toronto to London. Something seemed awfully wrong from the start. We could smell jet fuel in the cabin upon starting up of the engines. A few passengers including myself voiced our concerns to the nearest member of the flight crew. She reassured us it was normal so we relaxed. The plane took off and everything seemed fine for the first 2 hours.

Then the captain made an announcement, stuttering over his words. He said something was wrong but wouldn't say what it was. He then said the plane would be turned around to make a landing in Montreal, which was 90 minutes away. You could feel the fear and tension in the cabin among the passengers. The flight crew remained absolutely calm and professional. Upon landing in Montreal, we waited 2 hours before boarding another aircraft. The exact same pilots and flight crew flew us from Montreal to London. They were overworked but remained calm and professional at all times. All in all we landed in London 5 hours later than scheduled.

However, this was the scariest experience I have ever had on board any aircraft and one I wish never to repeat.

Great job, Air Transat team! You handled a potentially deadly situation very well. Nobody got hurt and we were only 5 hours late.

Booked direct flights London-Calgary, only for them to change it on Christmas day(!) to London-Toronto-Calgary, with a 6 hour layover in Toronto and a 12 hour delay to our holiday.
No compensation, upgrade, or any offer to make the journey easier for us, only a choice to cancel or change flight to a different day.
Tried to get them to make me happy, but I ended up cancelling and booking a new direct flight with West Jet, same day, same airport, better service.

Flight was delayed because another of their connecting flights hasn't arrived. Fail to see how this is my issue and the flight should take off when scheduled. THE PLANE IS ON THE TARMAC!

No compensations offered, no thoughts provided to passengers who have arrangements and have been sat in the airport for 3-4 hours already!

Don't use, not the first time this has happened to me. Air Canada or West Jet will be used from now on.