Asics Bewertungen 

I am a size 6 and the Asics store recommended size 8. Was a bit surprised but they pointed out why and so went with their judgement as they know their products better then me.

Wore them a couple of times and could not walk comfortably and my feet were moving around in the shoe.

Wrote to Customer service and they told me to go to store. Store is a distance away which is why I wrote to Customer Service. Do not buy unless you have a size that fits you well and works for you.

Tried for hours to make a purchase on their useless website, despite having made many purchases prior I just couldn't make a purchase this time.

Contacted them about it and despite being assigned a case number have not even had a reply after three days.

Really pathetic service from Asics.

Avoid if you value customer service and communication

My experience with ASICS has been one of the worst online shopping experiences I've had.

I placed an order for two pairs of shoes. One pair arrived, but the second pair was simply cancelled without any notification or explanation. There was no email, no message in my ASICS account, and no communication whatsoever to tell me that part of my order had been cancelled.

I was left wondering where my second pair was, whether it was delayed, on back order, or if it was ever going to arrive. It was only after I had to chase ASICS myself that I discovered the order had been cancelled.

What followed was even more disappointing. Instead of receiving a proper explanation or someone taking ownership of the situation, I was met with generic, copy-and-paste responses that completely ignored the points I was raising. Every reply apologised for them being "busy" but failed to explain why my order had been cancelled without any communication or why I had been left in the dark.

To add insult to injury, ASICS repeatedly offered me a 20% discount on a future purchase. My complaint was never about getting money off another order. It was about the complete lack of communication, poor operational processes and the abysmal customer service I experienced. A discount does not fix those problems, nor does it restore confidence in a brand.

For a company of ASICS' size and reputation, I expected far better. Customers should not have to chase a company to find out that part of their order has been cancelled. Basic communication should be the minimum standard.

This experience has completely eroded my trust in ASICS. I will not be purchasing from them again, and I cannot recommend them based on how they handled this situation. There are plenty of other brands that treat their customers with the respect and transparency they deserve.

My advice to anyone considering ordering from ASICS is simple: be aware that if something goes wrong, you may find yourself dealing with poor communication, generic responses and a customer service team that seems more interested in sending template emails than resolving the issue.

Asics failed to ship my order, ignored all my emails and requests for information. They won’t reply and stole my money. Do not order direct from them at any cost. I spent hours on their helpline with no answer

Zero stars. I paid for trainers, had an email saying shipped but nothing arrived. Then the status changed to not shipped. 3 weeks later, they cancelled the order but have not yet refunded me.
Avoid at all costs.

Horrible service. They cancelled my order a full week after I placed it. Because I had no updates, I called on day 6 to check that everything was fine (took 1h to reach someone). I even specifically asked whether it might be cancelled because stock was running low, but they assured me this was very rare and that their stock system was reliable.
The next day, they cancelled it. I now have to find an alternative a week later. Really poor service.

Bought the lovely asics in light purple even my knees did not hurt so much excellent for walking hope to purchase another pair come mpared to other trainers look lovely on as well.

Assumed that the Trustpilot reviews must have been exaggerating - but in all honesty, this has been an even worse experience than I expected.

My (13 year old) son saved up to buy a pair of trainers. Bought and paid for them himself.

After 5 days these still hadn't been dispatched, and after 7 days, he was refunded with no communication.

While irritated we decided this was fine and bought the same shoes elsewhere.

Cue Asics then taking the money back out of his account 5 days later.... and yest still no shoes arrived.

It's been 3 weeks since purchase with ZERO contact.
We have emailed, tried to contact via the online chat, and call and yet to (a) get a reply or (b) receive any shoes.

We'll be doing a chargeback via the bank - but I've never experienced such bad customer service. Avoid at all costs.

One of the worst companies I have ever dealt with. I Usually run Nikes and have been very loyal to them. I was recommended ASICS by a friend… I Wish I never bothered. 5 days have passed and still no sign of my trainers. They haven’t even been dispatched from the warehouse. Supposedly next day delivery.
No replies to multiple emails I’ve sent to customer service. Do not even attempt to speak to customer service, as their customer service “team” consists of AI chat bots and automated email systems. Even a case escalation results in more AI colleagues and AI automated emails. customer service is useless / non existent and no help whatsoever. I Will be avoiding ASICs in the future and I recommend anyone tempted by their products to do the same. Awful company.

Truly awful experience. I just wish I had read the reviews before ordering. It has taken nearly 3 weeks to get my order. The first time I ordered there was an error with delivery and the second time took an age to dispatch. Customer service is either a useless Ai chat or if you are lucky you may get to speak to a person. Most of the time I just got a message saying there was no agent available to talk to due to exceptional circumstances - not sure what was exceptional, as it seems the norm. Will never use again and will go elsewhere in the future. Really disappointing.

Worst company ever do not use will not send out your item that you pay for and three weeks later still not shipped after you pay £7.50 for express delivery and will not refund money when item hasn’t been sent and now not needed and all they keep saying is we can’t refund till item is sent out which they are not even sending out
TERRIBLE CUSTOMER SERVICE SOOOO RUDE!!!!!!!!!!!!
just want my money back for a item I haven’t received

Ordered 1 week ago and no update yet alone delivery.
Previously ordered direct with no issues.
The chat bot is terrible so expect to be raising a chargeback going back to Adidas running shoes.

Incredibly slow delivery service - more than a week after placing the order it still isn't shipped. Impossible to get hold human customer service. I've ordered elsewhere instead but I have to wait for Asics to finally deliver my order so that I can return it and claim a refund. Never again

Ordered a pair of Kayano last week. Not been shipped. Tried to get in touch - online only an AI agent and no humans and even when Ai agent said case is logged, I receive no confirmation on email. I tried calling the hotline and it’s not going through. What is going on???

What an absolute scam this website is. Ordered 1 July advised 1 - 3 working days for despatch. Money pending on my bank account still and no order update. No reply to emails and 40 minute hold to speak to someone who advised would be despatched same day, nothing updated on account. Tried to ring again and phone lines are off. What the hell are you supposed to do. Thought these were a trusted company, wish I had read the reviews first

Terrible experience. Ordered £300+ of new gear over 2 weeks ago paying for next day delivery.

Order not processed, phone line none existent (either down due to unforeseen circumstances or closed), AI chatbot useless and emails via website not responded to.

Currently no way to cancel order or speak to anyone with an update. Shocking from a company of this size

One star as I cannot proceed to give a review without awarding a star.
DO NOT USE THIS COMPANY
Worst customer services I have EVER experienced
Ordered paying for express delivery which states next business day delivery.
Online chat is useless, raising a case is useless, emailing a supervisor is useless.
The boots were ordered for professional use and needed ASAP now £228 down with no boots and getting no where getting the boots dispatched or a refund. Will NEVER use ASICS again.

Avoid if you don’t want to wait weeks for trainers. - been waiting for 2 weeks so far for trainers to arrive even though on the website it say 2-3 working days, I managed to speak to an actual person who told me they were dealing with a large volume of orders that’s why there was a delay she then said I was unable to cancel the order even though it hadn’t been processed and that was just company policy, I was told the trainers would be with me for the 6th of July and it’s the 9th and still not arrived, however have received an email to say they have been processed and there waiting for collection this was the 8th of July, checked tracking and the trainers are still with asics warehouse and the courier yodel have confirmed they haven’t collected them yet. For such a big established company they have very poor customer service, and terrible operational and processing policies, I wouldn’t use the company again

shocking, ordered 3 pairs of trainers over the last 3 weeks and one by one they get cancelled due to stock discrepancies.

Ordered a pair of trainers that were meant to be to me within three days. A week later they have not been shipped. Customer services have not got back to me. All I can see is a tracking number which shows that they have not been shipped. If they did not have in stock, they shouldn’t have taken the order. Customer service is very poor. AVOID