Asics Bewertungen 

Paghi da Decathlon un mucchio di euro per acquistare una scarpa da "running" decente e subito si strappa la tela

Not recommended to purchase order from asics. Delivery courier lost my delivery, I contacted Asics and they said they will step out of it. Very disappointed, I decided leave Asics after a long relationship with them. What a same customer service.

Rubbish customer service. Shoes was left outside home when i complained that was not delivered they are ssking me to sign an affidavit which is not a UK practice. Customer service over the phone very rude and non cooperative. They even wid not pass phone to manager very rude on the phone. Even though there is a evidence that it was left outside they are not listening. Even yodel has acknowledged it was wrong to be left outside house.
This was last time I had ordered something from them. Will never ever buy from them or would recommend any one. Aslam bangee

Ordered running shoes, 3-5 days delivery. After waiting 7 days tracked item, informed it was undeliverable!! Contacted Asics and informed that due to some undisclosed issue item had been returned to them and they were unable to resend. I’m fairly convinced they were never dispatched as no attempt at delivery was made to my home. Dismissive email offering a 10% discount which could not be used in conjunction with other offers or sales. I had purchased these from the outlet! So discount was pointless. Yet another company who appear to have little interest in customer care. Sadly cannot recommend as they are totally indifferent to customers.

Ordered the new Kayano 32s from the website the evening they became available (31st of March), after several days these were sent to Yodel however were "lost" at the depot. Interestingly, there are multiple customers with the same issue. After an investigation with no response I was advised I'd receive a refund and 20% off voucher. I used the voucher to purchase another pair on the 10th of June, it was after 2pm so these should have processed on the 11th and been sent out on the 12. I was told I'd receive them on the 12th by customer service, who obviously didn't check the portal as they've not yet left Asics yet, nevermind been delivered.

I am still waiting on my first refund and customer services has stopped reasoning. My "express" delivery is saying I'll receive my shoes a week after placing the order. I'm fully expecting them to be "lost" in the depot.

I've never struggled with buying a pair of shoes so much, I'm dreading if they don't fit (should they ever arrive)

I've asked for a complaint to be raised multiple times, but it doesn't seem to be happening.

Awful customer service. Website portal fails when you try to process a warranty return and the company does not respond via email. I will avoid in future. Order number: GB36123372

*EDIT finally got through to them after 2 weeks of trying. Have therefore upgraded experience to 2 stars. Still vast improvements needed

Not delivered, no feedback to emails, using Resolver to resolve

The trainers were damaged after four week of usage I came to return them to the outlet shop where purchased I got told by the assistant (tala) that the trainers cannot be returned as they were purchased over four months ago
I showed him the company policy that states warranty is for one year. But he was not bothered. I will not be shopping with Asics again. We spend roughly £3k with them annually as a family. Which I showed him receipts for.

Well i wouldn't have thought the customer service would be as terrible as it is and they don't care.
You would think a brand like they are would offer a better service, the experience I am still going through to tell is way too long.
I do not expect to pay £120 for a pair of trainers have them for 5 months to get told it is not a manufacturer fault I have lifted the sole with the type of exercise I
do. The trainers were bought at an outlet store, I went back with my trainers whilst there the shop assistant was lifting the sole and has made it worse, he told me he didn't have a mystic ball to actually tell how it has happened but is definitely not manufacturer fault (so it's me) they did offer me 20% discount off another pair! How is laughed as said if trainers only last 5 months i will never buy from these again.
What is more disappointing is that I didn't even need new trainers as my new balance trainers are perfectly good even after over a year of training in nearly everyday.
I am in the process with customer service and have emailed photos explained my issue in store however I am told to go back in the store for them to help.... not sure of what part they don't understand I already have hence me needing help from the experience team! Yep true it is and experience for sure.

It used to be a great brand. Now it's so boring and expensive. The choice of colours is so poor, I had to buy some other trainers. Shame really.

Product was never delivered.
Called and emailed customer services on multiple occasions and was never given any concrete information.
After waiting 2 weeks(!) I was told they were refunding my order, with no attempt to explain or offer me a discount.
Appalling customer service and experience - be warned!

Customer service non existent
Express order did not arrive on time, I have attempted to raise a complaint multiple times and each email has been ignored. I will be escalating this to trading standards, this is a shame as I do like the products but the service provided has been shocking.

Terrible experience – Order never delivered, refund delayed for months!

Absolutely unacceptable service from ASICS. I placed an order that was never delivered, and to make matters worse, they didn’t process a refund until I personally followed up—TWO MONTHS after the original purchase. There was no proactive communication, and I had to chase them down just to get my money back for something I never received. Despite promises, no compensation was offered, and my emails were ignored. Completely unprofessional and extremely disappointing. I won’t be buying from them again.

I have been wearing asics for about 15 years with a new pair at minimum every year if not twice a year!

I have purchased 3 pairs of asics in the last 6 months!

Pair 1
GT1000 - the toe is through where material strength is poor

Pair 2 -
GT1000 - the heal bent when putting shoe on within the first week and the back is now damaged under the material

Pair 3 -
White leather shoes
Unwearable due to the squeak

Quality is sooo poor!

So I put my order in on Tuesday the 29th, I called them up on the 30th as they still had not dispatched nor made the product ready for shipping. I asked if I could pick up the order in store instead of delivery as I need it urgently( I have some spinal disc issue and was in need of new shoes asap), the rep on the phone outright lied to me and said the product will be with me on the 1st of May( Thursday)
They then shipped the product out on Thursday and gave me a delivery day of Friday the 2nd.
Yodel, the delivery company then changed that date to Saturday the 3rd and on the Saturday the 3rd they changed the date to Tuesday the 6th now.
Avoid like the Plague. I have promised myself I will mever ever buy any shoes with this brands name on it in my life.
Would have thought for s company thats charging 180 for a pair of shoes and has global reputation, they would care about it but instead they lie lie lie.
Reading other comments people complaining about not receiving their refund so I already know they aint gonna refund me either.

DO NOT TRUST THEM!!! They lie and say they have issued your refund!!! Up till now I’m still waiting and my bank statement is proof there has been no refund!!!

Just like all the other reviews...completely false shipping / delivery info every step of the way and zero customer support.
Things to avoid...
- Special delivery options as it will not be fulfilled.
- Ordering with any specific delivery date in mind.
- Ordering at all if possible.
A shame that a respected brand is undermined by such disrespect for the customer experience.

Ordered trainers 25th March for my son's school trip on 5th April. Still haven't received them, but received email saying it has shipped, with tracking number enclosed and delivery estimated today (3rd). It is all false information though as when I tracked the order and Yodel delivery says order hasn't left the seller and that in fact estimated delivery is in 5 days from now. So no trainers for the school trip and shocking service, or rather the lack of it.

Ordered some trainers on 31/03/25 so they would be here for 02/04 for an holiday and still have zero updates on them!! Tried to email customer services but no reply whatsoever! For a company that’s making so much money the service is shocking and if I was you I’d order from a third party because asics are an absolute joke of a company and will never prefer from them again !!!!

1. ordered and PAID for Nimbus 27 and socks on March 30th, including an express delivery fee of GBP 7.95
2. as of today, order not even shipped
3. you call the customer experience center and they don't pick up or they pretend to be busy with other customers (an interesting signal of inefficiency and unhappiness)
4. shoes are great, supply chain a disaster so not worth the pain. Brooks, Saucony, Mizuho can do the job way better