i have had a pleasant chat with Riya. whom was extremely polite and courteous. she went out of her way to explained the process of log-in etc, account settings and generally how to navigate the po... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the ex... Mehr ansehen
Unternehmen hat geantwortet
My call to customer service was answered very quickly within minutes. TG answered the call and was easy to understand, friendly and polite. My query was fully sorted within minutes. An extremel... Mehr ansehen
I have multiple accounts all needing attention. Natasha worked through them all, some issues she instantly resolved others she passed along the line. Only downside was the length of time on hold to ge... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Vom Unternehmen geschrieben
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Kontaktinformationen
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Vereinigtes Königreich
- 0330 123 2000
- www.business-stream.co.uk
4,6
Hervorragend
8209 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Saverio was super-helpful
Saverio was super-helpful, efficient and his communication was excellent - The main reason I went with B/Stream, over their competition.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Business Stream
Thank you so much for your kind words. Saverio will be absolutely delighted to hear that you had such a positive experience with our sales team. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words Paul. Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Multiple accounts
I have multiple accounts all needing attention. Natasha worked through them all, some issues she instantly resolved others she passed along the line. Only downside was the length of time on hold to get through to her in the first place.
26. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Graham. Natasha will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re currently experiencing higher call volumes than usual, and we apologise for the wait you encountered. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Tyler-James was super helpful and…
Tyler-James was super helpful and efficient, explained things clearly and resolved my query quickly.
26. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Debra. Tyler-James will be delighted to hear that you had such a positive experience with our customer service. We'll investigate why the plan stopped, so thank you for bringing this to our attention. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great Customer Service
Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the extra mile to get everything resolved quickly and smoothly. Exceptional customer service like this is rare—Dorsey is a real asset to the team!
26. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Joanne. Dorsey will be delighted to hear that you had such a positive experience with our customer service. We'll investigate why the plan stopped, so thank you for bringing this to our attention. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Excellent friendly service
Excellent friendly service. However not sure why the Payment plan was stopped without receiving a letter first.
26. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Tina. Dorsey will be delighted to hear that you had such a positive experience with our customer service. We'll investigate why the plan stopped, so thank you for bringing this to our attention. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Portal
Spoke to Elizabeth to help with a portal problem. She resolved this very quickly and efficiently.
26. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Michelle. Elizabeth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words. Martine will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words. Tahira will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Anton was vey efficient and solved my…
Anton was vey efficient and solved my problem quickly and efficiently
26. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words John. Anton will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words. Ruth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Login the account very difficult
23. Oktober 2026
Antwort von Business Stream
Thank you for sharing your feedback. Our resolver, Arran, has already been in touch to assist with the difficulties you experienced when logging in. We hope this has now resolved the issue. Thank you for bringing this matter to our attention. We're always here to help, so please don't hesitate to contact us on 0330 123 2000 if there is anything else we can assist you with.
Great communication and customer…
Great communication and customer service
My concerns were delt with promptly
23. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Darryl. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Efficient customer service
Changing my bank account details for direct debit payments was so much more straightforward than I had experienced with other suppliers. The call-handler quickly pulled up all my details and everything was sorted in a matter of minutes.
23. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Richard. Simon will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Quick and easy to set up account and…
Quick and easy to set up account and very helpful staff
22. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Diane. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
I am delighted with the service.
I am delighted with the service I receive from Business Stream. It is excellent that the call is answered directly and not self-service by pressing numbers to attain the correct person to deal with the call.
All my queries were dealt with during the call.
23. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Joyce. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words Brian. Anton will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Brilliant
Really Helpful and patient member of staff sorted everything out that we needed. Brilliant
23. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words Christopher. Anton will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Three Accounts One Payment
The query I contacted Business Stream with was one of our making. The advisor immediately understood what had happened and dealt with the query quicky and efficiently.
23. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Sue. Elizabeth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.