i have had a pleasant chat with Riya. whom was extremely polite and courteous. she went out of her way to explained the process of log-in etc, account settings and generally how to navigate the po... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the ex... Mehr ansehen
Unternehmen hat geantwortet
My call to customer service was answered very quickly within minutes. TG answered the call and was easy to understand, friendly and polite. My query was fully sorted within minutes. An extremel... Mehr ansehen
I have multiple accounts all needing attention. Natasha worked through them all, some issues she instantly resolved others she passed along the line. Only downside was the length of time on hold to ge... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Vom Unternehmen geschrieben
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Kontaktinformationen
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Vereinigtes Königreich
- 0330 123 2000
- www.business-stream.co.uk
4,6
Hervorragend
8209 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Pleasant but seemed to lack experience
The assistant was very pleasant but didn’t complete my request for an updated invoice and I had to contact you again 3 days later.
21. Oktober 2026
Antwort von Business Stream
Thank you for bringing this to our attention, Gaynor. We're sorry to hear about your experience and understand how disappointing this must have been. We're currently investigating what happened and will take the necessary steps to prevent this from happening again in the future.
Antwort von Business Stream
Thank you so much for your kind words. Elizabeth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Elizabeth from Customer Service set me…
Elizabeth from Customer Service set me up a new Direct Debit quickly and efficiently.
23. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Elizabeth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Help in reconciling the account to the…
Help in reconciling the account to the final amount
23. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Kaja will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great Service
Jim sorted out my issue with ease. The customer service I received today was wonderful. I had very little hope that my issue would be resolved, but Jim handled everything professionally and efficiently. He resolved all my problems smoothly. I am extremely satisfied with the service and this company. Thank you, Jim, for the excellent customer service!
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Business Stream
Thank you so much for your kind words. Jim will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Amending last bill …
Thanks to customer service especially Moyes
They were very responsive and helpful
22. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great customer service.
The young man who dealt with me was courteous and friendly. I appreciate that level of customer interaction. He is an asset to your company.
22. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Tom. Saul will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Saverio is a real credit to Business Stream!
We recently switched our business water contract to Business Stream, and I can’t praise Saverio enough for the excellent customer service he has provided throughout the process.
When I first reached out for a quote, Saverio identified an issue with our existing supplier that needed to be resolved before we could proceed. He took the time to explain the issue and talked me through exactly what needed to happen. Once this was resolved, he provided us with a great quote and clearly explained the transfer process, as well as how he could help us get our account set up on the online portal once everything was complete.
Throughout the whole process, Saverio has been friendly, professional and incredibly efficient. His email and phone responses have been consistently quick, and he has explained everything thoroughly without ever being pushy.
It’s so rare to receive this level of customer service these days, particularly in the utilities industry, and it has genuinely made the whole process straightforward and stress-free.
Saverio is a real credit to Business Stream! Thank you for being so friendly and helpful. Excellent customer service from start to finish!
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Business Stream
Thank you so much for your kind words. Saverio will be delighted to hear that you had such a positive experience with our sales team. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words Kirsty. Martine will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great service
The agent talked me through what they were doing to create my new account and link it to our other properties.
22. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Dorsey Explained all of my questions …
Dorsey Explained all of my questions to the full
22. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words John. Dorsey will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
They don’t read my water meter but send…
They don’t read my water meter but send £1200 bills to me, they took over my water line, I never wanted them and still want nothing to do with them. Worst company I have ever had any dealings with, terrible water company.
21. Oktober 2026
Antwort von Business Stream
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience. We take your concerns seriously and appreciate you bringing them to our attention. A member of our Customer Relations team will be in touch to better understand what has happened. Kind regards
Kairn and Anton were very courteous and…
Kairn and Anton were very courteous and helpful when I called and sorted out my problems quickly.
21. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Cairn & Anton will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words Hilary. Saul will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
The person I spoke to made it very easy…
The person I spoke to made it very easy to close my account.
21. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Michelle. Elizabeth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Helpful Customer service
21. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great customer service
I called customer service today about an invoice query and was very satisfied with the outcome.
Saul was the adviser I spoke to and he was very helpful and knowledgeable.
21. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Saul will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words. Bimo will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your review. Barry will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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