i have had a pleasant chat with Riya. whom was extremely polite and courteous. she went out of her way to explained the process of log-in etc, account settings and generally how to navigate the po... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the ex... Mehr ansehen
Unternehmen hat geantwortet
My call to customer service was answered very quickly within minutes. TG answered the call and was easy to understand, friendly and polite. My query was fully sorted within minutes. An extremel... Mehr ansehen
I have multiple accounts all needing attention. Natasha worked through them all, some issues she instantly resolved others she passed along the line. Only downside was the length of time on hold to ge... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Vom Unternehmen geschrieben
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Kontaktinformationen
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Vereinigtes Königreich
- 0330 123 2000
- www.business-stream.co.uk
4,6
Hervorragend
8213 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent customer service
Paul was extremely helpful and very personable. He listened to my queries and carried out my requests in an efficient and satisfactory manner, so top marks to him.
16. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Paul will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Really helpful advisor who sorted my…
Really helpful advisor who sorted my questio straight away
16. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Elizabeth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
The helpful advice and extremely…
The helpful advice and extremely efficient help I received
14. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Elizabeth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Cowboy outfit not fit to run a bath…
Cowboy outfit not fit to run a bath sent bailiffs to my company to collect on a bill already paid they have damaged my reputation beyond repair and am now going to be seeking damages from them and the enforcement company they sent round please don't use these bandits you will regret it now please read the reply a standard one they don't care how they damage your business they have now left me no choice but to instruct my solicitor's as I have said before cowboy outfit don't use them they will destroy your business Douglas from this bandit outfit has replied stating he has personally emailed me NOT TRUE I have not received anything from him or his lackies why lie Douglas? My review will remain and his totally true and I will be taking legal action against your two bit power mad third rate outfit just received a reply from Douglas knox at business stream who has denied sending round enforcement agent again lies the person that attended my premises told my staff he was in a position to recover goods if not paid in full only a high court enforcement officer can do this so again blatantly lieing to me I also asked for the enforcement company's name but he didn't tell me why? Honestly one of the top five of the worst outfits I have ever had the misfortune to deal with do yourselves a massive favour and don't use this cowboy outfit
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Business Stream
Hi Steve
Thank you for taking the time to share your feedback with us. I’m very sorry to hear about the experience you’ve had. We take your feedback seriously and genuinely appreciate you bringing this to our attention. It’s important to us that we understand where your experience has fallen short and take the opportunity to learn from it. A member of our Customer Relations team will be in touch to better understand what has happened.. 20.10.2026 - Good morning Steve, Further to my message and email yesterday, I emailed you directly early with a full breakdown and detailed response to your review. I appreciate there is a lot of information to consider, so if it would be helpful, I would be very happy to speak with you and go through my response in detail. If you would like me to call, please let me know a convenient time by emailing Customer.Relations@business-stream.co.uk, and I will be happy to arrange this with you. Kind regards, Douglas
Really helpful service
Really helpful service, sorted all of my issues, including helping to find my meters - and did so remotely!
16. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Gemma. Anton will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Was happy with the service and…
Was happy with the service and everything was explained in detail
16. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Andrew will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great overall service
Short time waiting for call to be answered.
Clear helpful advice, questions answered and I learnt more about the service through the call.
Tahira was very helpful!
16. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words Emma. Tahira will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Very knowledgeable
Spoke with Andy on the phone. Very helpful and straightforward regarding some account questions. Very knowledgeable.
16. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words. Andrew will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Justin Bill Enquiry
Justin was polite, friendly and incredibly helpful. He made it very easy for me to understand our bill, and set us up on the online portal for future use. Highly recommended.
16. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Donna. Justin will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
the person I spoke to was…
the person I spoke to was excellent...took time to listen what my issue was and dealt with it in a very professional manner..very happy with the outcome on this occasion
15. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, John. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
they struggled to give me correct info…
they struggled to give me correct info to close a metered account
15. Oktober 2026
Antwort von Business Stream
Hi Ewan thank you for sharing your feedback — I’m truly sorry that the service you received didn’t meet the standards we aim for. We take this seriously and appreciate the opportunity to learn from your experience. Our Resolver, Arran, will be giving you a call this afternoon to better understand what went wrong and how we can improve moving forward. Thanks again for bringing this to our attention.
Antwort von Business Stream
Thank you so much for your kind words, Debbie. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great customer service
Very quick to answer the phone, polite and helped with my query.
15. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Nathan. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Prompt answer and dealt with my issue…
Prompt answer and dealt with my issue on this occasion. Would have been five stars but was not dealt with on previous occasion
13. Oktober 2026
Antwort von Business Stream
Thank you so much for your feedback Steve. We'll investigate why your query was not dealt at first point of contact. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words, Andy. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Kaitlyn was super helpful
Kaitlyn was super helpful, she helped me set up an online account and stayed on the line until I was all logged in correctly. Great customer service.
15. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Becky. Kaitlyn will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Helpful and efficient
The call handler Jordan was very helpful and managed to help with everything I needed. He was very pleasant and patient.
15. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Lorraine. Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great service very easy to work with…
Great service very easy to work with thanks to Dorsey for helping me today.
15. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, James. Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Really friendly & knowledgeable staff…
Really friendly & knowledgeable staff who went out of their way to assist with my requests.
8. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Scott. Kaja will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
The adviser that helped me today was…
The adviser that helped me today was fantastic. Quick, efficient and compassionate. Much unlike other utility providers, I really appreciated this help
15. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Laura. Maria will be absolutely delighted to hear that you had such a positive experience with our customer service. . We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
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