i have had a pleasant chat with Riya. whom was extremely polite and courteous. she went out of her way to explained the process of log-in etc, account settings and generally how to navigate the po... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the ex... Mehr ansehen
Unternehmen hat geantwortet
My call to customer service was answered very quickly within minutes. TG answered the call and was easy to understand, friendly and polite. My query was fully sorted within minutes. An extremel... Mehr ansehen
It took over an hour and separate phone calls today to get this sorted out. Dreadful system dreadful wait times my last call was over 1 hour in itself. The only reason i gave three stars is the last... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Vom Unternehmen geschrieben
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Kontaktinformationen
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Vereinigtes Königreich
- 0330 123 2000
- www.business-stream.co.uk
4,6
Hervorragend
8221 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service
Very quick to answer the phone, polite and helped with my query.
15. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Nathan. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Prompt answer and dealt with my issue…
Prompt answer and dealt with my issue on this occasion. Would have been five stars but was not dealt with on previous occasion
13. Oktober 2026
Antwort von Business Stream
Thank you so much for your feedback Steve. We'll investigate why your query was not dealt at first point of contact. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words, Andy. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Kaitlyn was super helpful
Kaitlyn was super helpful, she helped me set up an online account and stayed on the line until I was all logged in correctly. Great customer service.
15. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Becky. Kaitlyn will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Helpful and efficient
The call handler Jordan was very helpful and managed to help with everything I needed. He was very pleasant and patient.
15. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Lorraine. Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great service very easy to work with…
Great service very easy to work with thanks to Dorsey for helping me today.
15. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, James. Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Really friendly & knowledgeable staff…
Really friendly & knowledgeable staff who went out of their way to assist with my requests.
8. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Scott. Kaja will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
The adviser that helped me today was…
The adviser that helped me today was fantastic. Quick, efficient and compassionate. Much unlike other utility providers, I really appreciated this help
15. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Laura. Maria will be absolutely delighted to hear that you had such a positive experience with our customer service. . We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great Customer Service
Jordan was very helpful and arranged for Yorkshire Water to come and locate our water meter
15. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Vicki. Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you for taking the time to share your experience with us Peter. Your feedback helps us make meaningful improvements for all our customers. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words, Fiona. We're absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Helpful & Capable
The lady was helpful and endeavoured to assist. Despite my grievance with the invoicing issue, the lady provided guidance and suggested a route to resolve the billing error
14. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Stephen. Elizabeth will be absolutely delighted to hear that you had such a positive experience with our customer service. . We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Fantastic telephone customer service, well done Business Stream.
My call was answered quicky and my issues were dealt with promptly and by a very polite and professional young lady. I was extremely pleased with how efficiently I was dealt with.
14. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Sally. Ruth will be absolutely delighted to hear that you had such a positive experience with our customer service. . We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Simple query simply dealt with
Simple query simply dealt with. Able to explain in detail and changed outdated account details. Excellent customer service with a smile.
14. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, John. Emily will be absolutely delighted to hear that you had such a positive experience with our customer service. . We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Excellent customer service from Bimo Bimo
Excellent customer service from Bimo. Really helpful and knowledgeable many thanks.
13. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words, Tim. Bimo will be absolutely delighted to hear that you had such a positive experience with our customer service. . We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Antwort von Business Stream
Thank you so much for your kind words , Lee will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
I went to give my meter reading
I went to give my meter reading - only except 4 digits - my meter has 5 digits. Then I still had trouble giving 4 digits. I called the customer service & gave manually.
Lady was lovely on the phone.
Would be a good idea if we could download a photo of meter reading.
13. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words , Elizabeth will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Great to speak to a human rather than a…
Great to speak to a human rather than a viritual assistant.
The assistant was very good and explained clearly what I needed to do.
13. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words , Martine will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Gavin from the Sales Team was super…
Gavin from the Sales Team was super helpful.
Arranged a new deal for me and sorted out issue over estimated usage on invoices.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Business Stream
Thank you so much for your kind words George, Gavin will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Very helpful advisor (Jordan)
Very helpful advisor (Jordan), explained clearly and accurately what I needed to do after we discussed the issue.
13. Oktober 2026
Antwort von Business Stream
Thank you so much for your kind words , Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.