Ordered some things. Quite excited as been recommended. No parcel received (they use EVRI so……). Emailed customer support who replied saying I can have a refund or replaced but they strongly recommend... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Mehr ansehen
Unternehmen hat geantwortet
Easy website, good value for money, lots of choice, found exactly what I was looking for very quickly. Delivery was excellent, super fast! Everything fits perfect and is exactly as described and pictu... Mehr ansehen
Unternehmen hat geantwortet
I absolutely loved the bra, the material was lovely, the fit and style was lovely but the strap was sewn on backwards. Bit disappointing that they do not have quality checks to pick up on this. Ive re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.
Kontaktinformationen
Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Vereinigtes Königreich
- www.knickerbox.com
3,8
Gut
99 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
No delivery
No delivery, said it was “delivered” contacted them 3 times and no reply at all.
8. Juli 2026
Bewertung ohne vorherige Einladung
Perfect
Perfect product, really fast delivery. Ordered more as soon as I tried the bread on, second delivery as perfect as the first!
1. Juli 2026
Bewertung ohne vorherige Einladung
I paid for next day delivery and didn’t…
I paid for next day delivery and didn’t receive next day
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Mark,
Sorry to hear about the delay with your order. I've asked for a little more information via Trustpilot so I can get this escalated to the team to investigate + have your delivery charges refunded.
Team Knickerbox.com (Steve) x
Avoid at all costs
Avoid at all costs. Item itself was awful. Dreadful design. Return process was even more painful - confusing website with returns info expertlyo hidden and really clunky process to follow to get any money back. Dreadful!
Steve, the one-piece bodies I received have a knicker part to them (has to be pulled up from feet) but then two hook and eye fastenings at the back. Most women swivel their bra and fasten the hook and eye part at the front, then swivel it to the back. But you canf do that when the bottom of the one-piece has to be pulled up like knickers. Its possible to fasten at the back, but very awkward. And every time you go to the loo, you'd have to unfasten two hook and eye bands. It had to have been designed by a man. They make zero sense otherwise.
Re the returns. Clearly Im not the first to struggle with that. Having to log in - password rejected. Password reset email doesnt arrive. Click on returns, takes you to returns policy. Quite a few more clicks and searching required to finally find the form. If its not intentional its dreadful website coding. This was my first order from Knickerbox and will be my last.
Oh and 11 emails from knickerbox and evri from order to delivery is ridiculous. I really dont need 7 emails clogging my inbox which are just telling me an item is in transit.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi JG,
Receiving a product that didn't meet your expectations is disappointing enough, so I can understand why a difficult returns experience added to your frustration.
I'll escalate this to the team to look in to (if you could provide any extra info via the Trustpilot request, that'd be useful) - both the product feedback (based on what you've ordered) and the returns challenges it sounds like you faced (so we can address that - there's no benefit to us in a clunky returns process).
Team Knickerbox.com (Steve) x
Non functioning chat, website discourages returns, delivery problems
When I want to return an order and press return the website says my email is not recognised (I'm definitely using the same email; I log in to the Knickerbox site with it). Believe this is to discourage returns.
Shopping with Knickerbox has not been a pleasant experience. There was a massive delay with delivery due to your courier Evri which took time to resolve (post office explained this was a fault at the Knickerbox end) , the webchat does not work, and this return should be a simple matter but this is a simple problem that should not exist and discourages returns.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Ada,
Being unable to start a return because your email address isn't being recognised is understandably frustrating, especially when you're concerned about sending items back. I can see why this would feel disappointing after also experiencing delivery issues and finding it difficult to get the support you were looking for.
I've asked for some more information on Trustpilot so I can identify your order + contact history with us so we can get the return sorted.
A few brief clarifications in the interim, if I may:
I hope to assure you that we do not discourage or aim to put barriers in the way of the returns process - they're a natural part of online ordering, and it doesn't benefit us to make these harder to complete (for example, it annoys customers - like you - and you're unlikely to shop again if you have returns complications).
Our labels are generated by Evri directly, as a result it is not feasible for the labels to be faulty or a system issue on our side to drive a problem with collection at a Post Office.
The web chat feedback is also concerning as I've checked all our back office systems and web chat is functional - we have had no service outages and there are active customers live chatting with our human team as I type via support.knickerbox.com
Team Knickerbox.com (Steve) x
Quick service great price
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Paul,
Great value and a speedy service can make all the difference - pleased your experience left such a positive impression and appreciate your support.
Team AS (Kellie) x
Sloggi zero feel bliss bralette
Easy ordering with great communication. Delivered when expected.Item ordered was as described. Perfect fit and a lovely comfortable bralette.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Jean,
A perfect fit and all-day comfort is exactly what we love to hear 😊
Thank you for the comments on the easy ordering process and helpful updates - we've spent a lot of time on that of late, so it's nice to hear it's landed well for you.
I hope you continue to enjoy it and find more favourites with us in the future.
Team Knickerbox.com (Kellie) x
Poorly fitting bra and not true to…
Poorly fitting bra and not true to size
And the returns site is very difficult to navigate .
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Jane,
A bra that doesn't fit as expected can be really disappointing, especially when sizing doesn't seem to match what you anticipated.
I can understand why this would be frustrating, and we're sorry to hear the returns process felt difficult to navigate as well.
I've asked for some more information via Trustpilot so I can look into this with you and see what can be done to make things better.
Team Knickerbox.com (Steve) x
Not delivered.
Ordered some things. Quite excited as been recommended. No parcel received (they use EVRI so……). Emailed customer support who replied saying I can have a refund or replaced but they strongly recommend forwarding my parcel to a pick up box which is like admitting they do not trust their couriers. Anyway. I asked for a replacement only to be told SOME of the items were out of stock so they issued a refund which I am now waiting for. Not brilliant. Will update if I see my refund appear. Would have been nice to have at least been offered alternatives, told they would send what they had or be told before hand they were out of stock.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Susan,
Ordering items you're excited about and then not receiving the parcel is understandably disappointing.
I can see why this would be frustrating, especially when you were hoping for replacements and instead found some items were unavailable.
I've asked for some more information via Trustpilot so I can look into this with you and see what can be done to make things better.
Team Knickerbox.com (Steve) x
Great product delivered on time and my…
Great product delivered on time and my wife's loves her Knicker and Bra set and she looks amazing and loves them
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Stuart,
What a lovely review to read 😊
Finding a gift that looks amazing and is genuinely loved is such a great feeling.
We're so pleased the set was a hit and that your experience left you feeling so positive.
Team Knickerbox.com (Nicky) x
Antwort von Knickerbox
Afternoon,
Easy ordering and quick delivery is exactly the kind of experience we aim to provide 😊
We're delighted everything went smoothly from finding what you wanted to receiving your order. We hope to welcome you back again soon.
Team AS (Kellie) x
I absolutely loved the bra
I absolutely loved the bra, the material was lovely, the fit and style was lovely but the strap was sewn on backwards. Bit disappointing that they do not have quality checks to pick up on this. Ive reordered another and I am hoping this is not the same.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Beverley,
A bra that looks beautiful, feels lovely, and fits well should arrive exactly as expected, so I'm sorry this felt disappointing for you.
It's great to hear you loved the material, style, and fit, but I can understand why discovering a strap had been sewn on incorrectly would be frustrating.
I've asked for some more information on Trustpilot so I can pinpoint your order and get the feedback to our QA team + manufacturer so we can tighten up the QA process that does go on (both at the factory and in our warehouse).
We hope the replacement is perfect and gives you the experience you were originally hoping for
Team Knickerbox.com (Steve) x
Amazing selection
Amazing selection, great products, simple ordering and quick delivery.
So very pleased with all elements of the service.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi James,
We're delighted you were pleased with every part of the experience, from the wide selection to receiving your order so promptly.
We hope you'll discover even more favourites when you shop with us again.
Team Knickerbox.com (Nicky)
Good value and nice colours
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. Have bought a couple of loungewear pieces now and always been very happy! Will definitely shop here again.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hello there!
What a confidence-inspiring review to receive 😊
Knowing you've come back for more than one loungewear piece and have been pleased every time means so much to us.
We're thrilled the comfort, colour choices, and overall value have kept you coming back, and we look forward to seeing you again soon.
Team Knickerbox.com (Nicky) x
Perfect well made luxurious clothing…
Perfect well made luxurious clothing fits perfectly thank you
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Jennifer,
From the fit to the feel of the fabric, it sounds like this purchase worked brilliantly for you.
Knowing the quality stood out and that the clothing fitted perfectly makes your feedback especially rewarding to read.
Thank you for sharing it with us 😊
Team Knickerbox.com (Nicky)
Great service and delivery
Great service and delivery. Love my purchase.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Mellie,
A purchase you love, backed up by great service and delivery, is exactly what we hope for 😊
We're delighted everything came together so well for you and hope you're enjoying your new purchase.
We'd love to see you shop with us again soon.
Team Knickerbox.com (Nicky) x
Easy to use im a bit of a tech phone an even i manage
Easy to use, range of sizes an items an speedy delivery.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Afternoon!
A simple, fuss-free experience with speedy delivery is exactly what we aim for, so it’s great to know everything landed just right 😊
It’s brilliant that the range and sizing worked well for you too. Hope you enjoy a browse again soon!
Team AS (Annie) x
I’ve been a customer of Knickerbox many…
I’ve been a customer of Knickerbox many times.. lovely lingerie..good prices and delivery is quick
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Nicola,
Finding lingerie that looks good, feels right, and arrives quickly makes all the difference 😊
Hope to see you again soon!
Team AS (Nicky) x
Paid for next day delivery and not…
Paid for next day delivery and not delivered
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
UPDATE: Hi Donald - I've not heard back so far; but if you do reach out via support.knickerbox.com, we'd love to identify your order and get the shipping refunded.
Team Knickerbox.com (Nicky) x
=-=-=-=-=-
Hi Donald,
That’s understandably disappointing.
When something is ordered with next day delivery, you expect it to be there on time, and I can see why this will have let you down.
If you contact us via support.knickerbox.com, we'll get your delivery costs refunded to you ASAP. Alternatively, share your details with me here and I'll ask the team to reach out.
Team Knickerbox.com (Steve) x
Highly recommend
Easy website, good value for money, lots of choice, found exactly what I was looking for very quickly. Delivery was excellent, super fast! Everything fits perfect and is exactly as described and pictured on the website. Would definitely recommend. Thank you.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Laura,
Thank you so much for sharing this wonderful feedback. It’s lovely to hear the website was easy to use, the value felt right, and you found exactly what you were looking for so quickly 😊
Even better that delivery was super fast and everything fit perfectly. We really appreciate the recommendation.
Team Knickerbox.com (Nicky) x
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