Ordered some things. Quite excited as been recommended. No parcel received (they use EVRI so……). Emailed customer support who replied saying I can have a refund or replaced but they strongly recommend... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Mehr ansehen
Unternehmen hat geantwortet
Easy website, good value for money, lots of choice, found exactly what I was looking for very quickly. Delivery was excellent, super fast! Everything fits perfect and is exactly as described and pictu... Mehr ansehen
Unternehmen hat geantwortet
I absolutely loved the bra, the material was lovely, the fit and style was lovely but the strap was sewn on backwards. Bit disappointing that they do not have quality checks to pick up on this. Ive re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.
Kontaktinformationen
Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Vereinigtes Königreich
- www.knickerbox.com
3,8
Gut
99 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great service
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Alan,
Short and sweet! I’m so glad the service hit the mark for you 😊
Team Knickerbox.com (Nicky)
Brilliant
Brilliant. Easy to order. Despatched and delivered really quickly and great products. What is not to love?
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Richie,
This is wonderful to read. I’m so glad the whole journey from ordering to delivery was smooth and that the products impressed 😊
Thanks for your kind feedback, it means a lot.
Team Knickerbox.com (Nicky)
Absolutely beautiful undies
Absolutely beautiful undies, great fit and super fast delivery
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Nikki,
Thank you so much for sharing this. It’s lovely to hear the undies look beautiful, fit perfectly, and arrived so quickly 😊
Really appreciate you taking the time to let us know.
Team Knickerbox.com (Nicky) x
A Man’s Perspective
As a bloke buying lingerie for his wife all I can say is it always looks good and she never complains !
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Pete (and Karen 👋),
This made us smile. I’m so glad the results never disappoint and that you keep finding things that look amazing 😊
Thanks for your kind words.
Team Knickerbox.com (Nicky) x
Fast delivery great product
Fast delivery great product
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Morning Corrinne,
It’s lovely to hear delivery was fast and that you’re happy with the product 😊
We really appreciate you taking the time to let us know.
Team Knickerbox.com (Nicky) x
Very easy to order and great quality
Very easy to order, and had to return and get a different size, returns portal/website very quick and dropped parcel off at a EVRI locker. Will order again, items are good quality and wife loves them.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Steven,
This is great to read. I’m so glad the whole experience, from ordering to returning and reordering, felt straightforward and hassle free 😊
Thanks for your kind feedback and we’d love to see you back again.
Team Knickerbox.com (Nicky) x
Fabulous fit
Fabulous fit, lovely material, looks and feels great! Not to mention, arrived the next day!
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Vic,
Thank you so much for sharing this. It’s lovely to hear the fit felt fabulous and that the material both looks and feels great 😊 Even better that it arrived so quickly!
Team Knickerbox.com (Nicky) x
Very speedy dispatch and delivery
Very speedy dispatch and delivery! Items arrived much earlier than expected.
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Sophie,
Thank you for your lovely review. It’s wonderful to hear everything arrived quickly and ahead of time 😊
We’d love to welcome you back again soon.
Team Knickerbox.com (Nicky) x
Significant product feature not as described / poor customer service
Received a product significantly not as described. Spent an hour online with a chat bot when the live chat opened at 9am on a Saturday morning and got nowhere - hugely frustrating as I kept being asked the same questions. I suspect there was no one working. Tried again a few hours later and got connected to an agenct who couldn't help me at all. They admitted that the product was advertised completely differently to what I'd received but 'needed to check with the relevant departments' before they could tell me anything or advise further. So I'm left with a useless product ordered in good time for a holiday next week and I haven't been offered a new / as ordered product to be sent to me as a priority so I receive it in time. Equally, I haven't been told to return it for a refund. I'm equally clueless about what has happened / will happen so that was a totally pointless waste of time this saturday morning spending time contacting customer services about a product I'd ordered and paid for, which has arrived signifiantly not as described. First experience of this company and it'll be my last.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Leeann,
I’m sorry this has been such a difficult and confusing experience for you. Receiving a product that isn’t as described, followed by unhelpful contact with support, can be incredibly frustrating, especially when you needed it in time for a specific occasion.
I've escalated this to our Head of Customer Services to look in to.
Team Knickerbox.com (Steve) x
Excellent fit and quality
Excellent fit and quality. Already placed a second order.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Olga,
Thank you so much for sharing this. It’s lovely to hear the fit and quality really impressed you, and even better that you’ve already placed another order 😊
We really appreciate your continued support.
Team Knickerbox.com (Steve) x
Great service and lovely bikini
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Jacky,
We really appreciate you sharing this. It’s fantastic to hear you had a positive experience and are happy with your bikini.
Your feedback means a lot to us, and we’ll be here whenever you need us again.
Team Knickerbox.com (Nicky) x
Great product,Great quality and a Great…
Great product,Great quality and a Great delivery service.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hello,
Thank you for sharing your feedback with us. We’re so pleased to hear you’re happy with the product quality and that your delivery experience met expectations.
It’s great to know everything came together smoothly for you.
We hope to welcome you back again soon.
Team Knickerbox.com (Nicky) x
Product as described
Product as described. Nice material. Arrived in good time
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hello,
Thank you so much for sharing this. It’s lovely to hear the product arrived as described, felt great quality, and got to you in good time 😊
We really appreciate you taking the time to leave this.
Team Knickerbox.com (Steve) x
Very very good .
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Zhulieta,
Thank you for your lovely review. It’s wonderful to hear everything went so well for you 😊
We’d love to welcome you back again soon.
Team Knickerbox.com (Steve) x
I love knickerbocker they give me just…
I love knickerbocker they give me just what I want for a reasonable price i have bought many items and will always buy from them by the way very good sizeing too
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Tracy,
This is wonderful to read. I’m so glad the sizing works well for you and that you’ve found such great value in the range 😊
Thanks for choosing to come back to us time and time again.
Team Knickerbox.com (Steve) x
Easy ordering straightforward payment…
Easy ordering straightforward payment process, delivered on time and product correctly picked and as described
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Alan,
Thank you so much for sharing this. It’s lovely to hear the ordering and payment process felt straightforward, and that everything arrived on time and exactly as described 😊
We really appreciate you taking the time to let us know.
Team Knickerbox.com (Steve) x
Ordered items but can't get order no to…
Ordered items but can't get order no to work on return site
Tried emailing comes by ack not recognised. First time using it so disappointed.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Carolyn,
I've asked for a little more information on Trustpilot before we look into this with you, as the order number provided looks to be mistyped (not long enough).
Team Knickerbox.com (Steve) x
Great high-quality products and very…
Great high-quality products and very easy ordering and delivery experience. I ordered a few different sizes and returns were a breeze
9. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Jen,
Thanks for taking the time to share this. We're so happy your products hit the mark and that the ordering and returning process felt smooth from start to finish. That ease is what we're always aiming for ✨
Team Knickerbox.com (Steve) x
Not bad
Not bad, bought underwear as presents for my wife. She likes the items but suggested they're not overly comfortable to wear for very long
22. November 2025
Antwort von Knickerbox
Hi Dave,
Thank you for the honest feedback. We are happy the pieces went down well as gifts, but we are sorry to hear they were not the most comfortable for longer wear.
We are always working to curate styles that balance comfort and style, so feedback like this really helps us improve - I'll pass your feedback on the specific products you purchased over to the product team.
Team Knickerbox.com (Steve) x
No refund received
Ordered item, received fine. One item too small so returned and ordered a bigger size.
Item returned but no refunded received.
Contacted customer support asked to provide details of the item and the date returned, sent information plus evidence of return. No.response and no refunded received. A new regulations needs to be brought into place to protect consumers.
2. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hello,
Thank you for raising this with me here; I've found your contact with the team and have escalated to our Head of Customer Services to get resolved. We'll be in touch soon.
Team Knickerbox.com (Steve) x
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